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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,607 topics in this forum

  1. Connection Timeout

    By imuser,   
    • 2 replies
    • 814 views

  2. Database nuked: mariopilot.heliohost.org

    By mariopilot808,
    • 5 replies
    • 777 views

  3. [Solved] Server Move Request

    By stewert,
    • 5 replies
    • 627 views

  4. [Solved] Ricky Py 3.9.5 Need some python modules

    By megz,   
    • 2 replies
    • 918 views

  5. [Solved] Donations via PayPal

    By ballagyr,
    • 3 replies
    • 696 views

  6. DNS Records not propagating

    By Anachoreta,
    • 6 replies
    • 685 views

  7. Access denied for user

    By bas1874,   
    • 1 reply
    • 702 views

  8. [Solved] Can't connect to my database on Johnny

    By akini,   
    • 2 replies
    • 564 views

  9. .Js Files

    By vit,
    • 1 reply
    • 441 views

  10. Help to setup nodebb software

    By zeevibe,
    • 0 replies
    • 446 views

  11. [Solved] Can I change server or buy server to used more disk usage 1 2

    By hong98,
    • 16 replies
    • 1.5k views

  12. [Solved] Unarchive

    By calax2,
    • 1 reply
    • 418 views

  13. [Solved] Archived account

    By habarly,   
    • 6 replies
    • 890 views

  14. [Solved] Invalid Login

    By vnsmes,
    • 6 replies
    • 854 views

  15. [Solved] Tommy Missing PHP 8 extensions

    By alaister,
    • 1 reply
    • 488 views
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