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Based on the current content of that domain, it belongs to a commercial/for-profit business. Per our Terms of Service and Plesk's nonprofit licensing terms, you cannot use a Tommy account for hosting websites or services related to a commercial business. If it is being used commercially, you will need to move to Morty before we can add this domain. If it is not being used commercially, please explain how a construction company website is not commercial in nature (if it's a demo or the like, please put a big DEMO or similar notice on the site to make this obvious).

Moodle even without extensions is notorious for this. It's really meant to be installed on a VPS, and no matter how much you try to optimize it, you're going to get keep getting suspended unless you move to either Morty or VPS. It's simply too heavy for the free servers. My suggestion is you uninstall it entirely and find a different product. https://wiki.helionet.org/Common_Software_Load Moodle was quite literally the heaviest app we've tested. And it's so heavy that it will exceed the limits just sitting there doing nothing. This is your second time in a week too. Every time you cause high load, you slow the entire server down for thousands of other users. A third suspension on Johnny for high load may be permanent, and require you to move to Morty to be unsuspended. Please let us know when you're ready to actually fix the problem, and we'll unsuspend you.

Thank you Krydos Everything is working fine, you may close this case as resolved

Topic can be closed. Got an answer and resolution in the chat feature. Thank you!

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function. Is the mail.gurujeebuilders.com going to be used by a commercial business? Per our Terms of Service and Plesk's nonprofit licensing terms, you cannot use a Tommy account for hosting websites or services related to a commercial business. If it is being used commercially, you will need to move this domain to Morty.

Okay thanks

Domain added. It can take up to 2 hours to start working. Thanks for being a heliohost user since 2012, we appreciate the many years you have been a user.

Deleted.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Subdomain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

It's working for me. I see a white screen with "Node.js is working" in the upper left. Please clear your cache.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Domain added, it will take effect in about an hour. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Morty's IP address for the domain to work.

Cool. Let us know if you need help with anything else.

Alias added. It can take up to 2 hours for the new domain to function.

Was there a problem with this link? I don't see any record of it being used.

Glad to hear it’s working for you. Please let me know if you need anything else.

Node has been turned off on your domains and the node modules and cache folders have been removed. You're now sitting around 908MB. You should be able to download the backup directly from the backup/restore page in Plesk (there's an arrow on the far right to download). Is the option missing for you?

Disk space is not real-time and can take up to 24 hours to reflect after changes are made. I manually recalculated the disk space for you and it dropped from 926 to 143MB used. Do you still want your account reset?

Thank you for the information

Thank you for the information

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

Is this a real business or is it a demo site? You can read more about the free trials at