Account Reset Request - Memory Usage Not Released After Softaculous Moodle Uninstall (Username: wilsonoey)

[wilsonoey]

Hello HelioNet Support Team,

 

I am writing to request an Account Reset for my account with username wilsonoey.

 

Issue Description:

After uninstalling the Moodle package via Softaculous, the memory/disk usage on my account did not automatically decrease. The package has been permanently removed, but the memory quota still reflects the previous usage as if Moodle is still installed.

 

I have already attempted to resolve this on my end but the usage counter has not updated. I believe an account reset would help clear the residual data and restore the correct resource allocation.

 

Details:

- Username: wilsonoey

- Action taken: Uninstalled Moodle via Softaculous and permanently deleted it

- Problem: Memory usage did not decrease after permanent deletion

- Request: Account Reset to resolve the stuck memory allocation

 

Please let me know if you need any additional information.

 

Thank you for your assistance.

[wolstech]

Disk space is not real-time and can take up to 24 hours to reflect after changes are made. I manually recalculated the disk space for you and it dropped from 926 to 143MB used.

Do you still want your account reset?