[Solved] please unsuspend my account

[dl5ark1]

HelioHost username: dl5ark 
heliohost server: tommy
heliohost main domain: dl5ark.heliohost.org
 

Hello support,

could you please unsuspend my account?

After my account has been unsuspended, I will check the load information in the dashboard and monitor the resource usage to make sure this does not happen again.

If possible, could you also let me know what caused the suspension?

Thank you very much for your help!
 

[KazVee]

Your account has been suspended for High server load: 10007.50 CPU.

I've unsuspended you now, please allow some time for the account to fully reinstate. 

I'll escalate this thread to the root admins who may be able to tell you more about what caused the CPU to increase so much. 

[wolstech]

Looks like you left your FTP sessions open. The load was from systemd, which usually happens when processes are running inside a user account for extended periods (FTP connections left open, overuse of cron, etc.). In your case, there are a bunch of FTP connections listed as other processes, including several that are marked idle, so that's the most likely cause.