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Everything posted by wolstech
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The logic is that they'll eventually just delete on its own. We only keep two to start with because both copies must exist for the seamless live migration to work. Users who use external DNS can't benefit from that anyway. We just didn't implement the delete part for Tommy2 since it's both the first test of the system, and because the entire server will retire soon anyway. We also plan to use this code for internal moves down the road where user input is undesirable.
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Unsuspended. I disabled node so it won't start on its own and get you suspended again until you fix it. It may take a little while to start working.
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The file systems are not shared actually. It's two completely separate copies. That said, good to know about the scheduled tasks, and they could do this in some cases. For example, if it calls a URL to trigger the script, that URL will be called twice if the job is running on both servers. Since the domain's DNS updated to point to the destination server during the move, the new server's data is the data that updates.
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[Solved] Not able to login into wordpress
wolstech replied to y2asafemeds's topic in Customer Service
I've added a deny from all to .htaccess to block the entire y2ameds.com site until you can clean it up. If this happens a second time, it's likely that one of the extensions or themes you used had a backdoor in it. EDIT: Your logs are full of hacking attempts too. All that traffic from the 172.68.0.0/14 range of IPs are hackers attempting to get into your site. If you rebuild your site, I'd recommend you block that entire range. -
[Solved] Not able to login into wordpress
wolstech replied to y2asafemeds's topic in Customer Service
All of your permissions are jacked up (files need to be 644, a bunch of things are 444 or even 044 which makes no sense), there's 2 suspicious PHP files in the docroot (ipdi5.php and xynz1.php), and your index.php has been replaced with malware. You got hacked...very common for WP, and it only took like 2 days for it to happen. Delete the entire site and rebuild it. -
[HH#489387] Do you have server in Asia region?
wolstech replied to HelioHost's topic in Email Support
No. We only have a single rack of servers, located in Fremont, CA, USA. -
You have to remove the index.html file that comes in httpdocs by default. I renamed it for you and its working now.
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Alias added. It can take up to 2 hours to function. Please ensure DNS is configured for the domain.
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Account Suspension Removal Request
wolstech replied to salamijoshua's topic in Suspended and Queued Accounts
You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep? -
[Solved] Account Suspended
wolstech replied to josephofsoftware's topic in Suspended and Queued Accounts
Unsuspended. Do you want me to merge the other account into benyoudz? That way you can still have both websites on the same account. You can host up to 10 sites on a single account. -
[HH#944412] Cannot access Plesk (username: heliogeorge)
wolstech replied to HelioHost's topic in Email Support
Iran, Cuba, Syria, and North Korea are banned. The fact that he's able to get far enough into plesk to see a JavaScript error though tells me that it's not a firewall issue (which would just time out instead). It's more likely to be a browser or network compatibility issue. -
The script that sets a moved account back up on the destination server wasn't configuring SFTP correctly due to a bug. Any user who has already been moved and is experiencing issues with SFTP not working should let us know and we can manually fix it. Any account moved after about 7PM Eastern today should not experience the problem.
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Requests has been installed. The SFTP not working was an issue on our end that has been resolved. Please try again (tommy.heliohost.org, 1373, SFTP) and see if it works?
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[Solved] request added domain to website - a.mars.bar
wolstech replied to amarsbar's topic in Customer Service
Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to start working. -
[Solved] Account Suspended
wolstech replied to josephofsoftware's topic in Suspended and Queued Accounts
You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep? -
Do you want the domain changed, or do you want your account reset (which deletes it entirely, then sends you an email to set up a new account)? If you reset your account, you can change the domain during the process. If you want to keep the contents of your account and just want the domain changed, let us know what domain you want and we can change it. Does bytepodcast.heliohost.us work?
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[Solved] account unsuspended
wolstech replied to y2asafemeds's topic in Suspended and Queued Accounts
Wordpress is notorious for this as mentioned above. The best way to avoid WP load is to not use Wordpress. WP is pretty much the number one way to get suspended for load. Please see this: https://wiki.helionet.org/misc/wordpress If you get suspended for WP load again, we'll require more information about how you plan to prevent this from happening. Unsuspended. -
[HH#149815] Inquiry on DNS Zone Server Address
wolstech replied to HelioHost's topic in Email Support
Please use ns1.heliohost.org and ns2.heliohost.org for name servers. -
Account suspended without exceeding limits
wolstech replied to sabzgunbad3's topic in Suspended and Queued Accounts
The domain you want me to change it to belongs to the account you didn't keep. Do you want me to merge the two accounts (so you have the data and domains from both)? Or would you prefer I just delete the second account and change the domain? -
[HH#944412] Cannot access Plesk (username: heliogeorge)
wolstech replied to HelioHost's topic in Email Support
We had this happen with another user (Plesk doesn't work and shows an error like this) and the user told us to delete his account before we could figure it out. We think this is an incompatible browser or something running on your PC, as so far we haven't been able to reproduce these errors on our side. This was the other user: https://helionet.org/index/topic/62247-hh881860/ Can you please try these? What browser are you using? Do you have browser extensions installed, and if so what are they? Does Plesk work in an incognito window? Does Plesk work in a different browser on the same device? Can you try another device and network entirely (such as a cell phone on its data plan) just to see if it logs in? If so, what happens? -
Those settings should be correct (SFTP/tommy.heliohost.org/1373), but they don't work for me either. I've asked about it in a staff channel.
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Account suspended without exceeding limits
wolstech replied to sabzgunbad3's topic in Suspended and Queued Accounts
Unsuspended. The domain will take up to 2 hours to work. For the software, either should work. I've run flarum before and it worked (though not with 1000+ users). Never tried nimforum. Give both a shot and see how they perform. You can watch your server load here: https://heliohost.org/dashboard/load/ Flarum should be in softaculous, not sure about nimforum. As you grow, you may eventually outgrow Johnny due to the load limits, which cannot be increased at the moment except by moving to a VPS (eventually, moving to Morty will be an option for this, that server won't have load limits when released, and instead will charge a monthly fee that increases based on load). If you outgrow Johnny before we release Morty, you can move to a VPS and later to move to Morty too. EDIT: The domain change failed... -
Domain added. It can take up to 2 hours to start working.
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Account suspended without exceeding limits
wolstech replied to sabzgunbad3's topic in Suspended and Queued Accounts
No, you did not need to create another account. You needed to contact support. Odds are the issue was related to either software on your account that was broken or a misconfiguration in DNS. Which account do you want to keep? Once we know which one you actually want to use, we can look into the errors you were experiencing. -
[Solved] Account Suspended By accident
wolstech replied to fusioncompanyForum's topic in Escalated Requests
That account is permanently banned for advertising the sale of DoS and/or botnet services. Such services are prohibited under our Terms of Service as illegal activity since their primary purpose is to intentionally abuse, disable, harm, or otherwise cause the improper operation of their target. The sale of such services may also be illegal in the United States under federal law.
