wolstech

Escalating since I'm not at a PC. Either me or Krydos will get to this for you at some point today.

Gmail does not accept email from us by default because SPF and DKIM are not set up unless you request it (or you can set them up yourself if you're using external DNS). If you send mail from a mailbox in Plesk's webmail, you'll get a message back from Google explaining this. For automated emails such as from mail() it will report a success yet never arrive. There's no mailbox on the sending end, so your email gets sent, Google throws it out, and you can't receive the error back. PHP will report a success since mail() returns true when the send succeeds, not when it delivers, ...PHP doesn't care about, and has no way of knowing, that the receiving end discarded what it sent. The fix for this is usually to set a From address in the mail command (e.g. set the header paramater to "From: noreply@marckeeley.helioho.st"), then request that SPF and DKIM be set up for marckeeley.helioho.st. Do you want me to get SPF and DKIM set up for your domain?

Krydos can do this for you.

When I unsuspend the Johnny account, the tommy account will end up suspended. Do you have everything you need off of the Tommy account?

This is not something that's cleanly supported: We have to fully remove the addon domain, change the main domain, then add the other domain back as an addon. This will cause your document roots to change so your files will need to be moved, and anything else that may have been done to either domain (like setting up mailboxes, or changing PHP versions, etc.) will be undone. My advice would be to leave it as it is. Are you sure you want to do this?

You’re suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

At the moment, Tommy is actually slower than Johnny, though this likely won't be the case once Tommy is rebuilt (we're already in the process of rebuilding it). For right now, accounts don't really move between servers...we just delete your account and send an invite so you can sign up again on the other server, which would involve having to re-request your domains and DKIM and everything else. And yes, Tommy does requires a 30 day inactivity logins. We are working on a server called Morty that won't have these (and no load suspensions either), but there will be a monthly fee attached to it instead that varies based on resource usage.

Unsuspended. It may take a few minutes to work again.

This should be back shortly. We turned it off in an effort to correct another issue but didn't realize it would remove so much functionality. The server is in the process of resyncing and you should see these options again when the process is complete.

Glad to see everything is working now Please let us know if you need anything else.

Incoming email shouldn't be limited, but outgoing email is (to prevent people from using our service to send spam). There's also a 50/day cap on outgoing messages. If you need additional outgoing messages, let us know. There's a few questions you'll need to answer to have the limit raised.

Yes you can change the email address on your accounts. For the hosting account, in Plesk, click your profile in the upper right->edit and you can change the email. It takes a little while for it to sync into the website. For the forum, you can edit your forum profile to change it. Note that you need to change the forum email separately from the hosting account, they do not sync with each other. Domains added. They might take a little while to set up due to other tasks running at the moment, and up to 2 hours to work once they appear in Plesk.

Full is just as secure in that the connection is encrypted, but unlike "strict", it doesn't verify the origin's identity. Using regular Full mode allows CF to make encrypted connections to origins that use self-signed certificates (which Plesk uses by default) or invalid certificates (which yours is, common name doesn't match the domain name). The ability to reach your site when the certificate is invalid or self-signed is a requirement for Plesk to successfully obtain valid certificates, as Lets Encrypt requires Domain Verification, which fails if CF is blocking the site due to strict mode. Strict is not recommended as a result (it may work once you have the initial certificate installed, but renewals may give trouble, and any server maintenance that results in the cert being removed will knock your site offline).

Unsuspended. It may take a few minutes to work again.

You're suspended for having more than one account. Users are only allowed to have one account. Which one would you like to keep?

You're suspended for having more than one account. Users are only allowed to have one account. Which one would you like to keep?

It was for high load. Please fix the issue quickly. If you're running Wordpress, see here. If you're not and need assistance finding the source of your load, please let us know. Future suspensions for load will require you explain in detail how you plan to correct this before you're unsuspended. Unsuspended. It may take a little while to work again.

I just looked at your account, WP settings look correct, so I have a feeling this is related to Cloudflare. Can you try turning off the proxy option on Cloudflare (set it to DNS only) so we can eliminate any issues there? Odds are its stuck in a loop because there's no TLS certificate installed on your account, and the server cannot get one because of the loop.

Domain added (it may take a little while to appear due to other tasks running at the moment). Please make sure you set the name servers to ns1.heliohost.org and ns2.heliohost.org or add A and AAAA records pointed to the domains shown in Plesk. The domain can take up to 2 hours to function after it appears in Plesk.

It was indeed high load. Please fix the issue quickly. If you need assistance identifying source of the load, please let us know. Unsuspended. It may take a few minutes to work again

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

Too many redirects is usually caused by broken software. WordPress, for example, requires the domain be set in its configuration, and it can cause this if it's incorrectly set. i've also seen it happen because of missing SSL certificates.

The name servers are ns1.heliohost.org and ns2.heliohost.org. We also have to add the domain to your account so you can use it. I've gone ahead and done that for you, you should see it in Plesk shortly and it should work within 2 hours once DNS is set up.

Domain changed. It can take up to 2 hours to work. Please make sure dns is configured, either using NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or using A and AAAA record pointed the IPs shown in plesk.

Domain changed. It can take up to 2 hours to work. Please make sure dns is configured, either using NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or using A and AAAA record pointed the IPs shown in plesk.