wolstech

You already have an active account...indyaaa2...so not being able to create another account is normal. We cannot unsuspend the original account because we received an abuse report for it. Even if we would unsuspend it, we would immediately resuspend you for multiple accounts anyway.

Sounds like innodb issues...ignore old database since there probably is no way to drop it. When creating tables, use myisam as the storage engine. Creating innodb tables and adding/editing data in innodb tables is currently broken.

The servers are both up. Stevie's MySQL does crash sometimes, but its sporadic and usually comes back up quite quickly. Softaculous on Stevie is broken (related to the database server issues we've had since February). It should work over on Johnny though. Install the software manually.

This support request is being escalated to our root admin.

I'm surprised to hear it worked at all. Others have had issues with Johnny's FP extensions that as far as I know were not resolved. The fact that we still offer them is kind of amazing, but I guess people still use them. For what it's worth, Frontpage was obsolete when Office 2007 came out, and MS dropped all support for its final version of Frontpage back in 2011. I'd recommend finding different software at this point. Krydos probably needs to look at it based on the error.

Your account was suspended for the following reason: Malware. 1 file(s). Perl.Small FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

There is no management interface for java. Just upload your jsp files. If you need war files deployed, upload it to your home folder then post here so an admin can deploy it.

This support request is being escalated to our root admin.

Krydos has to issue you the dedicated IP manually, so it may take a few days.

This support request is being escalated to our root admin.

Krydos might be able to tell you. @Krydos: Was he suspended or something? He claims he wasn't, and is curious as to why he lost his java.

That account does not exist. It was probably deleted due to inactivity. Please sign up again.

No you can't. The only thing you should set up in godaddy is the two NS records pointed to us. Cpanel won't let you add the domain otherwise.

Yeah, I never got to unsuspend it since cody went down while I was working on it. It should be unsuspended, you have 24 hours from this post.

Have you been suspended for any reason (including for inactivity) since August 13th? You lose Java when you are suspended or when your account becomes inactive.

Your account was suspended for the following reason: Malware. 2 file(s). PHP.Hide-1 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Glad to see it worked out for you Yeah, most don't know about the MIME type settings in cP since they are rarely used.

We had a spam issue last week and got blacklisted by CBL and Spamhaus. Most major mail providers currently reject our mail.

The account is not suspended and I see a functioning webpage. Seeing that everything stopped working for you, I'll bet you got blocked by the firewall. You mention FTP...did you download files over FTP? Doing so often makes the firewall block you. Either way, I'll move this customer service.

The new domains queue because it has to be configured, then a process (I think it's apache, not positive though, might be named) needs to restart before changes take effect. It only restarts on a schedule during periods of low load. Stevie does it everyday (in most cases), Johnny takes several days due to its load.

I see "LCN ban management". It's working. If you still see a queued page, please clear your cache.

He hasn't been on at all this week. He's very busy lately. It was two weeks between logins for him last time.

Our mail server is blacklisted again, so most major services won't receive stuff from us. Krydos has to look into it. As for thunderbird, both hosts should work since they point to the same place. I use Stevie.heliohost.org. Use the non-SSL configuration.

A lot of imapd processes usually means you're checking your mail too much. Turn off any software, mobile devices, etc. that check your mail, and those imapd instances should go away.

This support request is being escalated to our root admin.