wolstech

Stevie suffered hard disk failure 3 months ago and is no longer in service. Your account's contents can be downloaded from http://www.heliohost.org/backup/ Please sign up on Tommy if you wish to continue hosting with us. Registration opens at midnight UTC and fills quickly. Alternately, you can donate to receive an invite that works even when registration is already full for the day.

We do not unfortunately. We backed up as many active accounts as we could, but yours was one of the many that failed due to damage from the disk failure (I just checked yours, it's empty).

The last login date that matters is in a different system and is showing as having logged in today. Not sure why there'd be no log entries for that week and a half, but who knows. cPanel is a really weird program...

We've already removed all Stevie accounts from our system. You can sign up again on Tommy when the registrations open at midnight UTC. If you don't want to wait, you can donate to get an invite that works even when registration is full. Please note that you will need to use whatever backup you already have to rebuild your site. We do not have a usable backup of your Stevie account (it was one of the many that were unrecoverable due to damage).

That's weird. I can make mine show a wrong IP by using the website, but I've never noticed it otherwise. Krydos may have something else running that triggers it...

Your account is inactive. Use https://heliohost.org/renew/ to reactivate it.

That IP is the Cody server. It's nothing to be concerned about, just means you signed in through our website versus directly through https://tommy.heliohost.org:2083. It happens because our website signs into your account on your behalf in order for the "HelioHost tools" page to work. If you want the reported IP to be accurate, do not sign in through our website.

Mail will still be sent from HelioHost. The MX records control where mail is received (they're used by someone else's mail server when their server looks up where to deliver the mail). So yes, you will still have a 50/day limit. The software you are using has to be designed to support an external SMTP server if you want to send using a different server. if the software uses the php mail() function, it will send using our server.

The easiest way to create a database and a related user is https://tommy.heliohost.org:2083/frontend/paper_lantern/sql/wizard1.html. If you don't know what permissions to give, select the option for ALL when it asks. The host should be localhost, the database name will be in the format cPUser_dbName, where cPUser is your cPanel username. The database user will be the same format cpUser_dbUser. Password is whatever you set when you create it.

We usually recommend the following instructions to use SFTP (reliable and the most secure): Open Filezilla Click File >> Site Manager Click New Site Type "Tommy SFTP" and press enter In Host field type "tommy.heliohost.org" In Port field type "1342" In Protocol dropdown select "SFTP - SSH File Transfer Protocol" In Logon Type dropdown select "Normal" In User field type your cPanel username In Password field type your cPanel password Click Connect Approve the remote server key, and check the box to not ask you about this server again. FTPS (FTP over explicit FTP) doesn't work reliably for all users. Plain FTP will work on port 21, but is insecure. FTP over implicit TLS is not supported.

It should actually be https://tommy.heliohost.org:2083/frontend/paper_lantern/mail/mx.html Pick the domain (we don't support @), enter Host (destination server) and priority, then add new record. Delete the default record (the one showing your domain and priority 0).

All Stevie accounts were removed from the system a month ago, around the time we determined Stevie was beyond repair and began offering backups. You're free to sign up on Tommy when registrations open at midnight UTC. If you don't have your backup yet, you can try downloading it from http://www.heliohost.org/backup/ (a missing file or 45 byte download indicates no backup is available).

You also posted on the forums. Please refer to your topic here: http://www.helionet.org/index/topic/27510-donation-issue/

The minimum required is typically $1. I'll escalate this, but I won't be surprised if Krydos didn't send the email because we never actually received anything from the donation. We can't receive donations this small (PayPal takes all of it in fees).

Please see http://www.helionet.org/index/topic/26915-hard-drive-failed/ Stevie is no longer in service. Backups are available for some Stevie accounts, but your account was unfortunately one of the many that were unrecoverable due to disk damage, so no backup is available. You will need to sign up on Tommy, then use whatever backups you may have to recreate your site. Your domain and username have already been freed up and can be reused. Tommy registrations open at midnight UTC every day and fill within minutes. If you prefer not to wait, you can donate. Those who donate will receive an invite at their Paypal/Skrill email address within 24 hours, that can be used even when the server is full for the day.

A backup is listed in our system for the account seslak on Stevie, but is an empty 45 byte archive (failed backup). Unfortunately, it was too corrupt to back up due to the damage. You will need to use whatever backups you may have from before the crash.

It's because the account "Proaviator" already exists with your gmail address. Do you want me to add the p to the roavia1 account (I can just rename it)?

Would it be possible to just strtolower() the submitted username on the backend instead of having client-side code do it? That way it's browser independent.

@Krydos: Check your PMs for the email address. @roavia1: For #4, did you capitalize the first letter of your username by chance (the P that got lost)?

The best solution here is likely for Krydos to resend the invite to your gmail account and delete the roavia1 account. What is the gmail address the invite should be sent to (PM if you wish, or we can edit it out of the post once he sends it)?

Duplicate. See http://www.helionet.org/index/topic/27504-account-fd-up/?do=findComment&comment=125784

You should receive the invite email with 24 hours at the email address on your Paypal/skill account. If it has been 24 hours and you did not receive it, please let us know what the donation transaction ID is so we can resend it.

Ps: is possible get a backup of files in johnny? (user: ircddl2) Johnny accounts are not recoverable.

I could actually use something like this as well and was actually planning on asking for this limit to be removed from my account at some point... Perhaps we should see about making a custom plugin for cPanel that lets you schedule URL requests as opposed to shell commands?

I'm assuming this is a Stevie backup. You can either extract it and upload the files, or upload it, then use the cpanel file manager to extract it on the server. Public_html folder's files go in the public_html folder on your new account. For the databases, create a new database in cpanel, then go to phpmyadmin and import the .sql file for the database to restore the content.