wolstech

It probably hasn't been deleted fully yet. Give it 24 hours then sign up again. If it fails a second time, try a different username.

Did you receive an email with an error message? If so, can you post that email? As yashrs said, the account doesn't exist. Either way, try signing up again.

Please clear your cache.

The _vti_ folders and _private are frontpage extensions. Go here and uninstall them for all domains listed: http://stevie.heliohost.org:2082/frontend/x3/fp/index.html Those folders will go away automatically once uninstalled. The images folder can be removed if empty. Leave the cgi-bin folder alone.

This support request is being escalated to our root admin. An admin will probably have more information on the spam that got you suspended.

The password reset issue is probably one of the more common issues people have. Some people don't get the mail because a few email providers flag the reset mail as spam (some will delete it without putting it in Spam). Other times people get confirmation codes that don't work...that happens for many reasons, but the most common reason is because your account is inactive or suspended when you reset the password. As for reliability, I've never had any major issues with reliability here. I've been here on Stevie for 3 years. I'm running 2 websites and numerous backend/internal use systems in my account. Aside from the MySQL issue in February (granted it still isn't fixed), I've never had an issue. There's downtime for maintenance overnight on occasion, but it seems to last like 10 minutes. For the price we pay, it's the best offer out there. You are on Johnny it seems, which is the reason we're down so much for you. His uptime is indeed terrible. If you need the reliability, you should move to Stevie. @yashrs: When resetting passwords, you should send it to the registration email address showing in the acp, not by PM. EDIT: Byron beat me to it...

He's on Johnny, and Johnny has plenty of space in / (only 79% used). /usr on the other hand is full, and the swap is nearly full.

This support request is being escalated to our root admin.

Check in subdomains and see if that subdomain in the error exists. Remove if found. Then check the advanced DNS editor for an A or CNAME for that subdomain. If its there, delete it. Then add the addon again. If its not in either of those, or still doesn't work afterwards an admin will need to delete it for you.

Ns2 hasn't worked in months. Based on the monitor, it quit sometime in early march. It's been all orange since then, and my own periodic tests suggest the same. It's supposed to be the NS on Johnny (or possibly Cody, which shares a server with and is directly affected by Johnny), but since Johnny almost always has high load and is often down, I'm nor surprised.

This support request is being escalated to our root admin.

There's a bunch of things that can get you suspended for spam, including spam-like activity, abuse reports (sometimes automatic when someone marks mail as spam), and more. Krydos may have more information on this.

You can delete your account using this script: http://heliohost.org/home/support/scripts/delete The account is not suspended. As yashrs said though, your domain appears to be expired, or suspended by your registrar. We see this for your NS records: http://bybyron.net/php/tools/dns_records.php?domain=elbeekb2b.com&rec=ALL

It's apparently using popen for file uploads and management. http://www.mediawiki.org/wiki/Project:Support_desk#Cannot_upload_files_since_the_update_from_1.22.7_to_1.23._43983 It may or may not be a bug...

It's a known issue caused by the MySQL problems. See http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/ about half way down.

Your best bet is to set up a proper mail client. Thunderbird is free and will work fine. Squirrelmail has issues when you use it with mail account other than the default one. Alternately, forward your account to a normal email service like a gmail account and use that.

I have no way of implementing that since I only have remote management through the tool we're trying to fix (I provide a service to my PC repair customers through this tool among other things). These PCs are often hundreds or in some cases thousands of miles away. I can't instruct the users since most would not be capable of making that change without screwing up.

The Stevie issue appears fixed, but it now appears that .tk is broken...my domain seems to have completely disappeared from .tk's system, but is still registered in that i can't register it again. Whois is blank... http://whois.net/whois/raxsoft.tk When I get home from vacation I'm gonna have to buy a domain...

I assume you mean doing something like changing x.heliohost.org to somedomain.com. Yes you can get x.heliohost.org back in the future by changing your main domain back to it, provided someone else hasn't taken it while you weren't using it.

I'm seeing the same error on my domain. Stevie.heliohost.org appears to be logging in to cpanel correctly again though, so I will bet its just a matter of time now before everything fixes itself.

That's what i found odd as well. It's possible that they stole my domain on me. If i go to their site, it says its registered already when i try to add it but it disappeared from my domain list. If they did in fact do that, im looking at a VERY large problem, as that domain is used by hundreds of PCs with software I wrote on it, and there's no way to change the domain remotely because the updater also used that domain as its source for updates. Many of those PCs I no longer have access to physically to update it. It doesn't help that i won't have a PC for 8 days starting tomorrow (vacation) and will be stuck on my iPad.

Not working for me. I'm getting Johnny's login page, and it now does seem to accept a johnny login. I can get into Stevie via raxsoft.tk:2082 though, and everything appears normal in the cpanel. Zone file looks good in the editor, domains are still showing up, etc. Also, i just flushed my DNS cache, and now even my subdomains that were working are broken. My monitoring service is emailing me hourly about raxsoft.tk not resolving, and people are emailing me left and right saying that various things are down. An NSLOOKUP for my minecraft server's subdomain gives: Nothing changed on my end. The first emails started coming around 10am this morning.

This issue has re-surfaced: http://www.helionet.org/index/topic/19188-cant-login-cpanel/ ...and appears to be more severe. stevie.heliohost.org is pointing to 65.19.143.2 instead of it's normal IP, and the cPanel login at stevie.heliohost.org:2082 doesn't seem to accept any username or password (my Stevie and Johnny accounts were rejected). Also, DNS seems to be broken. For instance, the domain raxsoft.tk won't resolve at all, but its subdomains are hit or miss. si3.raxsoft.tk works, as does raxdev.raxsoft.tk. Minecraft.raxsoft.tk does not, nor does vpn.extranet.raxsoft.tk (both of which should resolve to a non-HH IP address)

See http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/

They've deleted a few of my domains for the same reason. One was a survey, the other used for mail only (the website content was a plain html page explaining its use and providing a login link.) It's bogus, but they have essentially zero customer support for free users. What's funny is the irony in their actions...the parking page they replaced deleted domains with often serves malware in the form of fake flash player updates.