Jump to content

wolstech

Chief Risk Officer
 View Profile  See their activity

  • Posts

    17,994

  • Joined

  • Last visited

  • Days Won

    676

 Content Type 

Everything posted by wolstech

  1. wolstech
    This support request is being escalated to our root admin.
  2. wolstech
    This support request is being escalated to our root admin.
  3. wolstech
    The first step is to change your cPanel password. Do that here: http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html After that, check to see which databases are visible in phpmyadmin. If any of your databases are missing, post a list of the ones that aren't visible so Krydos can restore them for you. Once they're restored (or if they're already visible), go here: http://stevie.heliohost.org:2082/frontend/x3/sql/index.html and delete and recreate your database users. Be sure to use the database password found in your software's configuration file (for WordPress, it's wp-config.php). Then reassign each user to its databases. If you don't know what privileges to grant, select "All privileges".
  4. wolstech
    No we can't, because we don't have one either. If you deleted the databases as it sounds like you may have, you need to rebuild your site from scratch. You were only supposed to delete the database users, not the databases. If you didn't delete it but its missing, let me know the name of the database so it can be reassigned to you.
  5. wolstech
    You're in the same boat as everyone else. What is the database name?
  6. wolstech
    This support request is being escalated to our root admin.
  7. wolstech
    This support request is being escalated to our root admin.
  8. wolstech
    This support request is being escalated to our root admin.
  9. wolstech
    Not sure what's wrong then. Moving to customer service.
  10. wolstech
    Change your cPanel password, then log out, clear your cache. After that, log in and see if it works.
  11. wolstech
    This support request is being escalated to our root admin.
  12. wolstech
    This support request is being escalated to our root admin.
  13. wolstech
    This support request is being escalated to our root admin.
  14. wolstech
    This support request is being escalated to our root admin.
  15. wolstech
    Because Stevie's fix yesterday broke something. You're not alone. Escalating.
  16. wolstech
    Funny you asked this so close to the (unknown) repair date... This support should be restored now.
  17. wolstech
    This support request is being escalated to our root admin.
  18. wolstech
    This support request is being escalated to our root admin.
  19. wolstech
    It's there but invisible. Krydos needs to reassign it to you.
  20. wolstech
    This support request is being escalated to our root admin.
  21. wolstech
    This support request is being escalated to our root admin.
  22. wolstech
    @domotica: Your post has been split and moved to Escalated Requests: http://www.helionet.org/index/topic/22279-invisible-database/
  23. wolstech
    Krydos will post here when it has been fixed.
  24. wolstech
    The first step is to change your cPanel password. Do that here: http://stevie.helioh...sswd/index.html After that, check to see which databases are visible in phpmyadmin. If any of your databases are missing, post a list of the ones that aren't visible so Krydos can restore them for you. Once they're restored (or if they're already visible), go here: http://stevie.helioh.../sql/index.html and delete and recreate your database users. Be sure to use the database password found in your software's configuration file (for WordPress, it's wp-config.php). Then reassign each user to its databases. If you don't know what privileges to grant, select "All privileges".
  25. wolstech
    This support request is being escalated to our root admin.
×
×
  • Create New...