wolstech

It got blocked again. Johnny has been under a sustained DoS attack for several days, so the firewall is a bit hypersensitive right now. Unblocked yet again.

Yeah, I looked this morning and saw the same thing. There's only one email account in there called domain. At this point we're not sure how these are getting sent from a nonexistent mailbox, but they definitely did send...

You've been moved to Johnny. Your domains should start working within 12 hours. Please let us know if they don't.

Please check the address associated with the account for a separate email containing a new password. The username and password in that email were tested and have been confirmed working. If you continue to have trouble, please try using a different computer or internet connection (e.g. a cell phone on its data plan) to log in.

$1 is fine. Please send the transaction ID once you donate and I'll send you your invite.

You know, this happened to someone else on Johnny recently as well. They granted the permissions correctly and everything, but could not get the remote access to work unless they used their cpanel username. Can you try it using the cpanel username and password? If that works, I'd suggest creating another MySQL user and trying again. If a new database user doesn't work, let me know and I'll have Krydos look at this.

Done. You should now be able to log in and your website should start working within 12 hours.

Moving...

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

Have you tried resetting your password? https://tommy.heliohost.org:2083/resetpass?start=1

Your account no longer exists. The deletion script sometimes says it can't find your account, but deletes it anyway... Also, please be aware that Tommy currently requires a donation in order to register. There are no free sign ups for that server due to a lack of disk space. When you donate, you'll receive an email within 24 hours allowing you to register on tommy.

You should be able to edit now. We do have an existing page on this already, http://wiki.helionet.org/Installing_a_Let%27s_Encrypt_SSL_Certificate Perhaps create a new page on how to do it with your method since yours varies quite a bit from the existing one?

What's the username?

You've been moved to Tommy. Thank you for the donation. If you still see a Johnny queued page or a 404 error, please clear your browser cache and flush your DNS cache.

Moving... Once the process is completed, you'll need to request Java on Tommy like you did on Johnny. The wait is only 1-2 days right now (as opposed to almost 6 months on Johnny). Once it activates, you can deploy the WAR yourself from cPanel (no need to ask us like you do for Johnny).

I don't have any idea where to begin on this one. Uncode issue possibly? Lets see if Krydos knows why the text is garbled.

Just looked at the content, this one is definitely phishing. I see files for a fake gmail login form on the account.

Same user as https://www.helionet.org/index/topic/32330-solved-suspended-carolin1/ You're only allowed one account.

You're only allowed one account per our Terms of Service. Would you prefer to keep jcnmusiq instead of carolin1? I've checked and it is also completely empty with no abuse reports (same as with carolin1, it appears to have gotten suspended because it was registered alongside a bunch of paypal phishing sites, even though it wasn't phishing itself...)

OK...doing some quick research...your specific account is empty and we don't have an abuse report for it. I've unsuspended you. However, there are three other accounts created within minutes of yours...two are obvious phishing accounts for paypal, the third is this one (which is suspended for the same reason as yours). The fact your account is showing as being from a country that has a history of setting up phishing sites on our service also doesn't help things (if you're using a VPN, turn it off to register, while we encourage the use of VPNs with our service, using one to initially register for the account significantly increases the likelihood of getting banned for phishing).

Let me take a deeper look at this... In the meantime, can you provide the username of the other accounts as well?

OK. I've moved this to the escalated forum so our other root admin Krydos can take a look for a backup.

That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

I'll have someone check if we have a backup, however because our policy is that users are responsible for backups, there is no guarantee it backed up successfully or at all, and it may be impossible to restore your data. What is the database name in question?