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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech

    wolstech replied to alein's topic in Questions

    BDistler has it. Johnny's hardware failed, so it won't be coming back up anytime soon. You're welcome to create a Stevie account in the meantime.
  2. wolstech
    If you recreated the user and it didn't work, make sure you used the same password as last time, and make sure the database user is assigned to the database. Also, be sure the database itself exists and is not empty.
  3. wolstech
    The back up needs to be from before the crash (so, it needed to be from the end of May or before). A backup made a few days ago will be empty because you backed up an empty database. Unfortunately, Heliohost doesn't generally maintain backups of user data. It is the user's responsibility to make and store backups. I've had to use mine twice since I've been here, both times for recovering lost databases. Since you don't have a backup, you will need to start over. Going forward, we recommend you make them because there will likely come a day when you will need them.
  4. wolstech
    No problem. Let us know if you have any issues with your new account. We're always here to help.
  5. wolstech
    @Krydos: Any chance we have a backup of mtelis_mant474 we can restore? Got lost in the crash...
  6. wolstech
    Do you have a database backup of any kind? It'll be a .sql file usually made though cPanel or PhpMyAdmin. If you made a full backup in cPanel of your account at some point before the crash (end of May or earlier), I can explain how to extract your database from that. If you don't have a backup, I can check with Krydos to see if we have one, but we generally don't keep backups, so the odds of us having one are low.
  7. wolstech
    A missing/damaged user would give an access denied error. A failed to use message indicates that the database itself is missing. We had several (InnoDB-based) databases that got lost during the crash. Try restoring a backup to fix it. As always, we recommend using MyISAM as your storage engine since InnoDB is extremely sensitive to server failure, and can lose all of its data during a crash.
  8. wolstech
    Sorry about that, this got overlooked. Escalating.
  9. wolstech
    I see an account lintdemo for a tand****@****.com address with your IP address on it. The IP address has been cleared, please try again now. Also, as a reminder, you can host multiple domains per account, so even though you're only allowed one account per person, each of you can have multiple sites on your account.
  10. wolstech
    Johnny isn't running because his hardware has failed. No idea if or when it'll be fixed. You can host more than one domain on your Stevie account though. Use the addon domains feature in cpanel to add the second domain to your account.
  11. wolstech
    You were erroneously suspended...suspended users cannot reset their password. You've been unsuspended. Try logging in/resetting again. Also, an empty form action is actually valid HTML. Empty actions send the POST to the URL you're currently on (basically, the page posts the data to itself, which causes it to reload and send the output back for viewing).
  12. wolstech
    Unsuspended.
  13. wolstech
    Delete the user and recreate it. Then try again.
  14. wolstech
    Your username will always be all lowercase: micasita Please check your email.
  15. wolstech
    Accounts take 24-48 hours to start working. Since you just registered today, this is normal.
  16. wolstech
    It can't be suspended because the server isn't even running. If we manage to fix Johnny, your account should just come back on its own. We don't do inactivity suspensions for a while after such events, so you should just be able to log on when it comes back up to catch the last login date up, and you're good. In the meantime, you're welcome to make a Stevie account, but there's no java support there (which you needed IIRC).
  17. wolstech
    This support request is being escalated to our root admin.
  18. wolstech
    You're welcome to create a Stevie account, but unless you want to rebuild your site, not really.
  19. wolstech
    The hardware failed, so not until at least late August when someone can travel to look at it in person. We don't even know if its repairable or not yet, though we think it might just need a new hard disk.
  20. wolstech
    It's not suspended, the hardware Johnny lives on kicked the bucket. If you wish, you are welcome to sign up on Stevie. If you do, use a different email, domain, and username, then let me know you signed up. I'll have Krydos or Byron remove your ivanwalls.com domain from your dead Johnny account so you can host it on Stevie.
  21. wolstech
    The users all got lost a few weeks ago, but cPanel isn't aware that MySQL no longer has a user by that name. Just delete the user in cPanel and recreate it. Then reassign it to the database.
  22. wolstech
    It's ok to leave the old one. There's nothing you can do about it anyway. A root admin would need to drop it for you. I'd just keep using the new one.
  23. wolstech
    That website is working normally for me...is there a specific page that doesn't work?
  24. wolstech
    No problem. Things happen sometimes. Let us know if you need anything else
  25. wolstech
    Looks like it got caught up in the account database restore...said active but was suspended... It's been unsuspended.
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