wolstech

Did you set the file permissions to 644? They upload as 664 by default and need to be changed to 644 in order to work.

To my knowledge, you can't. However, you can install your own statistics tracking software on your account and make it available as you please. It won't be nearly as detailed since it doesn't have the access the cpanel one has though (installable ones usually use a JavaScript line you add to your pages).

Tomcat is not required for JavaScript. Tomcat is for server-side Java only. As for JavaScript not working, it's probably a code error or missing file, though I can't look at the moment being on an iPad...

We don't officially support any configuration other than our own name servers, however I will say that once the domain is added to your account, you can use an A record pointed to the server shared IP to make the website work. Note that email, www, and subdomains will not function in this configuration, and we will not provide any support for this configuration. If you request future support, you will be required to change the name servers back again before we will assist you.

You're suspended for using a disposable email address. HelioHost requires a valid email address so we can contact you regarding suspensions and abuse reports. In addition, the email address is required to reset a forgotten password, retrieve a backup if the server crashes, and perform similar security-sensitive tasks. Please provide a valid email address and I will unsuspend and update your account.

Done.

The system does this when the settings on cloudflare are wrong. If you remove cloudflare, it'll work again. You need to make sure the DNS records in cloudflare match the ones on our name servers exactly. The easiest way to do this, is to go back to our name servers and get the domain working, then let cloudflare copy the correct zones from our servers (they have an option to do this as part of their setup). You can use the cloudflare option in cpanel ("full zone" choice) to help you do this if you want. We can't troubleshoot Cloudflare though since we have no visibility into what their servers are doing.

It got suspended for load again. Unsuspended. If it happens again, I'll have Krydos point out the file causing the issue for you.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator

Java and JavaScript are not the same thing despite their similar names. They are two entirely different languages. Which one are you actually trying to use?

Do you want me to move your existing account to Tommy? If so, let me know and I'll move it for you. If not, please delete your existing account first. You are only allowed one account, so you can't receive an invite while you already have an account.

Can this be looked at? Looks like Apache died/has been dead for more than a day. cPanel seems to be working fine though...

Johnny is backlogged creating accounts because he is down. Your account will be created when the server comes back up.

Your message's content was lost during delivery, likely because it contained images or attachments. Our system does not accept messages containing images or files. If you need to send an image or file, please provide a link instead of attaching it directly to the email. Please resend your request without images or attachments, or post on our forums for assistance.

Then why do you have another account called mysupportpaypal.ooo (which is obviously phishing)? Please find another web host.

Can you explain what you were planning to use this domain for?

That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. We apologize for any inconvenience this may have caused.

Can you explain what the suspicious content on your account is and why it's serving fake error pages? It looks eerily like the data collection half of a botnet.

Seeing that the project contains the file, there is probably something wrong with the way it's being compiled. Start over using a new project.

The /renew/ link is typically used to restore an account that went inactive already. If this was a reminder email that you were about to go inactive, https://heliohost.org/login/ would be more appropriate. You can also just use https://tommy.heliohost.org:2083/ (with nothing after the slash) to log in and have it count. I'll let Krydos look at this to see why you didn't count when logging in through the /renew/ form.

Yep. Empty the trash to fix that.

You change PHP versions and enable .html processing in .htaccess. A line similar to this may already exist if you used MultiPHP manager. In this case, add the .html to the end of the line. AddType application/x-httpd-ea-php56 .php .php5 .phtml .html (You can change the php56 portion to the version you want to use, we support php54, php55, php56, php70, php71, php72). Note that directly modifying this line is incompatible with the MultiPHP manager in cPanel. If you do this, you should not attempt to set a PHP version with MultiPHP manager or it will delete your changes. This line will work in any folder too, so you can have different PHP versions or file extensions for different folders. The MultiPHP manager GUI is limited to per-domain settings only.

Tommy offers 7.1 and 7.2, you can change versions here: https://tommy.heliohost.org:2083/frontend/paper_lantern/multiphp_manager/index.html#/config/ By the way, Magento is known for getting people suspended for high load due to being extremely bloated. I would suggest other software if you can.

Just a heads up on that htaccess...forcing the www is a bad idea. Not only is it a needless redirect, forcing it can lower your ranking on search engine and will break subdomains if their root folder is inside the folder containing this htaccess. In addition, there are (typically older) scripts that rely on not having a www in front (no idea why, but I used to use one).

That account is currently inactive pending deletion. Just wait a few hours and it should go away on its own. If it doesn't, I'll look into it further.