wolstech

Unsuspended. It may take a few minutes to work again.

The Internal Server Error on the test.py was incorrect permissions. They need to be set to 755, you had them set to 774. I fixed them for you and the script works now. https://techsite.helioho.st/cgi-bin/test.py The 502 errors are normal on Johnny and Tommy plans. See https://wiki.helionet.org/502_Bad_Gateway Poor performance is also unfortunately normal on Johnny and is due to overcrowding. The only fix for that is to use extremely lightweight code or static HTML, or move to a different server.

Your account is suspended because we need more information regarding the content hosted on the account. We detected a possible fake university login screen hosted on your account. HelioHost does not allow phishing or illegal activity. Can you explain what it is for?

You're suspended because our system thinks you have more than one account. Users are only allowed to have one account. Which one do you want to keep?

The 502 is normal and occurs every two hours during Apache restarts. 403 errors are normal if directory listings are disabled on a folder and there’s no index file present. SMTP host name is johnny.heliohost.org, with the full email address and password you create in Plesk as the credentials. There is a sending limit of 50 emails per day. Exceeding this limit will result in the loss of email services.

Duplicate request.

Which suffix do you want? We offer heliohost.us and helioho.st for free domains. We do not offer user domains ending in heliohost.org.

Requests merged. Do you want us to reset your account then add the domain after the reset? Or do you no longer want the reset performed and just want the domain removed/added?

Added. It can take up to 2 hours to function.

Glad to see it's now working. Please let us know if you need anything else.

Krydos will need to look at it if the fix didn’t work. Escalating.

We usually just suggest putting a blank index.html file in the folder to hide the listings when this happens. The Options directive is...weird...on Plesk sometimes. Also, I did notice that your website makes a distinction between /projects/ and /projects (without the trailing slash). I would suggest renaming the projects folder to something not used by the website to avoid visitors accidentally getting the wrong one.

Someone else had it happen yesterday on their VPS. Apparently pretty common. Try the fix that Krydos described here: https://helionet.org/index/topic/65043-krydos-misdirected-all-the-websites/#findComment-292011

Krydos can assist you with this.

Please be aware with Windows server we only provide the trial version, and if you want to use it beyond the trial you will need to purchase your own license. Also, windows server will not work on the $4 mercury VPS because of insufficient resources. You're going to have to buy a larger VPS to run windows. The bare minimum that would be recommended is 2 CPUs and 2GB of memory, and I would recommend 4GB as 2 is not enough for windows to really function. Do you still want to proceed with the rebuild?

VPS120. Escalating...

Well...that's a new one. There must be something wrong with the Plesk file manager considering FTP works. Nobody else has reported it though. Have you tried another browser? I'll escalate it to Krydos for you to see if he has an idea what might cause this, but if the issue isn't a simple fix or is just an internally broken user account, you might need to reset your account... Escalating.

Please check your PMs for information regarding your Lily account.

Krydos can do this for you.

Domain added. It can take up to 2 hours to function.

Our system can't tell users apart when they're on the same network or device. What is the username of your brother's account so we can exclude these from detection?

Krydos will probably need to look at this as most of us aren't able to provide this sort of support for VPSes. Escalating. Looks like VPS120...

What domain do you want added?

This support request is being escalated to our VPS admins.

Krydos or MoneyBroz needs to do this for you. Escalating... Looks like VPS146.