wolstech

The restriction should be satisfied since the components folder and its contents are in fact inside one of the approved paths (public_html). They just didn't code the path to that file correctly, so its looking for an unapproved folder called "public_htmlcomponents" instead of a folder called "components" inside of the approved folder "public_html" If the error shown is accurate, it's missing a /: /home/xxxxx/public_htmlcomponents/ There should be a / between the public_html and components: /home/xxxxx/public_html/components/

Both unblocked.

Unblocked.

This support request is being escalated to our root admin.

The domain mieayam57.com is working properly. We don't support those subdomains. You should be using: cPanel: https://heliohost.org/login/ (or https://johnny.heliohost.org:2083/ for direct login) FTP: use johnny.heliohost.org as the host name, protocol is SFTP, port is 1373.Webmail: https://johnny.heliohost.org:2096/

That account is not suspended.

Renamed.

It should be valid for that. It's possible since your account is so new that it hasn't issued yet though. Give it another day, if it still doesn't work tomorrow, let me know and I'll escalate it.

I wonder if this is related to yesterday's outage, which was caused by /var filling up due to an apache log growing too large. Escalating.

Escalating.

Pretty likely. A lot of our user have "first of their kind" development projects and configurations. We see a lot of interesting configurations and projects here That's why we install modules when asked, and why we sometimes have to ask a lot of questions when things don't work. Odds are we've simply never seen it before ourselves.

Escalating.

It's archived. Escalating to have it restored.

Unblocked.

It should be johnny.heliohost.org on port 5432.

Unblocked. What settings are you using for FTP?

You don't have much content right now, but it seems to run fast to me.

Unblocked.

That error just means the file shown in the error (/compat.php) is missing. Make sure the file exists. Seeing its path is just "/", the file compat.php needs to be in your public_html folder.

No problem.

I'll make a random one and send it to the email address on the account. Once you can log in, you can change it in cPanel to whatever you want.

This is caused by the disk being full on the server. See https://www.helionet.org/index/topic/30267-disk-full/

Looks like about 6 hours (failed around 3AM EDT): http://heliohost.grd.net.pl/monitor/ (the bar shown in orange is for FTP, but that likely failed around the same time as cPanel). If you need me to, I'll reset your password once this is fixed I can't do it now because the admin tools don't work when cP is down.

It'll be fixed when Krydos sees this topic. I'll email him and let him know though since it's Tommy that's broken. The /var partition is pretty much completely full... /dev/mapper/centos-home 160906484 129469560 31436924 81% /home /dev/mapper/centos-var 19523584 19523564 20 100% /var /dev/mapper/centos-var_lib_pgsql 7804928 510084 7294844 7% /var/lib/pgsql /dev/mapper/centos-var_lib_mysql 36117268 11132264 24985004 31% /var/lib/mysql /dev/mapper/centos-tmp 1943552 672216 1271336 35% /tmp

You probably can't log in because cPanel is down on Tommy, not because the password is incorrect. Logging into a down server will cause an invalid login message. https://www.helionet.org/index/topic/30267-disk-full/