wolstech

That script should've been fixed over a month ago. That message is no longer applicable. Manually Unsuspended.

HTTP. You have to set up SSL in cpanel if you want to use https. It is working now for me as well. Please clear your cache if you still see the queued page.

That account is indeed inactive. It can be renewed at https://heliohost.org/renew/

You signed up today. It takes up to 24 hours for domains to start working on Johnny.

This is a known problem with PhpMyAdmin through cPanel. The best way to make PHPMyAdmin faster seems to be to install it on your account through Softaculous.

The queued page is gone on that account now. Please clear your cache if you still see it. The software in question is broken though. We no longer support XCache: http://www.helionet.org/index/topic/27712-xcache-on-tommy/ (This currently applies to Johnny too, though Krydos does say it might be installable on Johnny).

Done.

Yeah, going over the limit will get your account suspended. You'll also get suspended if we get an abuse report for your email (which typically is a result of your email being flagged as spam...AOL addresses are especially well known for being report-happy). It is possible to have the limit raised, but you'd need to specifically request it and have Krydos approve of the reason for the increase and show it's necessary (hitting the limit with non-spam email would qualify). We can also throttle the email on your account instead if it becomes an issue (e.g. limit to a few emails per hour). We unfortunately have to be very picky with the email service since our servers (especially Johnny) sometimes get abused to send spam or set up phishing sites (which typically also send spam to get people to visit them). We're one of very few free hosts that actually offers usable email service though. Most either disable it entirely or limit it to something unusably low (I know one with a limit of 1 email every 6 hours).

I merged the old iAbdullah account into the abdu1 account. I then renamed abdu1 to iAbdullah. Please let us know if you need anything else

SPF records are configurable here: https://tommy.heliohost.org:2083/frontend/paper_lantern/mail/auth.html I have to change your forum username for you. What do you want it to be?

We should test it It's easier to just have Krydos tell us, since getting suspended for sending too many emails can be a pain...

The only way to receive an invitation is to make a donation of $1 or more: https://heliohost.org/donate/ Tommy can be used for free by signing up at midnight UTC when registration opens if you do not wish to donate. You can see when the registration for Tommy is open here: http://heliohost.grd.net.pl/monitor/

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

You can change the domain without deleting the account. I can change it for you, or you can sign into www.heliohost.org and select the option to change domain to do it yourself. If you want me to change it, what is the username of the account, and what domain did you mean to use on the account?

This support request is being escalated to our root admin.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. I've renewed the account for you this time. In the future, to reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

I've always wondered this myself, but I put very little email through here on a daily basis so have never asked. They probably do, though I feel like they really shouldn't be since it'd basically use up your outbound quota on incoming mail. As for lost email, one thing to check is to make sure you're not testing by sending mail to yourself from the destination mailbox (i.e. sending mail from your gmail to your Tommy account, expecting Tommy to forward it back to gmail). Gmail rejects the emails without telling you (I discovered this the hard way back when I was on Stevie).

1. Still 50 a day out, no limit in. Auto-responder messages do count. 2. I don't know. I'd have to look into it more. 3. No, at least not with our system. Gmail used to have a way to do this by sending the mail using their own server, but they took it away two years ago and required you to use the matching smtp server (ours). Header data will always reflect the server where the mail was sent, though what's in the "from" field can be easily faked when using php to send the mail.

You're suspended for high load. The script you are using (vinaget) is well known to be too heavy to run here. I've also seen the script get users suspended for copyright infringement. I highly recommend you don't run that here, you'll only get suspended again. Unsuspended.

You can't. That value is a global for everybody on the server. Krydos is the only one who can change that, and we would never set it to 0 if we did. Using 0 would allow unlimited connections, which would make it very easy for a user to cause high load or crash MySQL. In all my time here, and as a PHP developer using MySQL, I've never had a reason to open 4 connections at once. What are you trying to do that 4 is not enough?

We actually recommend using localhost if the script is running on our server, but yes, the server domain will work too. Glad to see you got it working. Since the issue is fixed, I'll mark this solved. Please let us know if there's anything else we can help you with or if it stops working and we can reopen it.

I see an empty directory listing. Please clear your cache.

This support request is being escalated to our root admin.

I fixed the ettiquette guide. Krydos is the only one who can fix the TOS I think. I won't let me edit it to put a strikethrough and note that the link is broken (I can't find a copy of the content anywhere...) The whole wiki needs an overhaul anyway... Some other things I've noticed and can't fix because it won't let me edit the pages... Everything under the HelioPanel section is obsolete (that project died a long while back, it basically did what the "Heliohost tools" do now).There's no link to the Django page despite there being a very thorough tutorial there. People always ask about here though. There also doesn't seem to be a way for me to add it to the main page.The admin/mod info on the "What is HelioHost" page is outdated.

I don't know about the support FAQ...cl58 hasn't been around for a long time though (he's another support admin, last post looks to be 4 years ago). The etiquette guide smile is just the regular forum smily, so I'd just grab the path to that from the post editor (I'd link but I'm on mobile).