wolstech

Multiple accounts, same user as http://www.helionet.org/index/topic/28015-suspended-ragua070/ Please refer to the above topic for assistance.

Multiple accounts, same user as http://www.helionet.org/index/topic/28015-suspended-ragua070/ Please refer to the above topic for assistance.

You're suspended for having 10 accounts. You're only allowed one. Which account do you want to keep?

@flpcarv, you have 24 hours from now to move your account contents to your new account and delete your old one. You're only allowed one active account at a time. The easiest way to get everything from the old account is to download a full backup. That way you have all your files and databases. The forum account will stick around regardless of what he does to the hosting account. If he wants to continue using the flpcarv forum account he is welcome to do so.

What error do you get when you try adding it?

Yes. You need to delete your account, then sign up again on the new server and set everything up again. The information is a little outdated though. The deletion usually occurs within an hour of you requesting it (if not instantly), so no need to wait 2 days. Once that happens, you can sign up again assuming registrations are open. Just be sure to not reuse the same username (it will fail since the matching forum account already exists), or ask us to rename your forum account before signing up again if you really want to reuse it. We currently can't move accounts.

Krydos would be able to tell you that. Escalating and un-[solved] so he looks at it.

You were indeed suspended for causing high load. Please fix your script quickly. You've been unsuspended.

That would need to be implemented yet. It's just an idea we've been floating for a while. We haven't decided officially if this is a route we want to go, or what the prices would be if we do (the numbers I gave were based on your example). I'll move this over to Escalated so Krydos remembers to look at it again since there's interest here

That'd be another alternative. Basically the same principle but paid up front. Could also offer a discount for doing that. $2/month, or $20/year.

The login form there uses the cPanel login system, so you can reset it using cPanel's reset feature as well (many have reported that the cPanel password reset works more reliably too, so I usually suggest doing it this way). If you forgot your password: Johnny: https://johnny.heliohost.org:2083/resetpass?start=1 Tommy: https://tommy.heliohost.org:2083/resetpass?start=1 If you know your password and want to change it: Johnny: https://johnny.heliohost.org:2083/frontend/paper_lantern/passwd/index.html Tommy: https://tommy.heliohost.org:2083/frontend/paper_lantern/passwd/index.html

This might be a DNS issue related to recent changes we've been making on Cody. Krydos will need to look into this further. Normally we would leave HelioNet issues down here in this forum, but since the wiki is down entirely, I'll move it to Escalated for you.

Some people have issues with using the heliohost.org site to log in too. If that doesn't work for you, sign in using https://tommy.heliohost.org:2083/ instead

This support request is being escalated to our root admin.

The way krydos does it, I believe it needs to be runnable in a browser, so it will need to be inside public_html somewhere.

It may be, especially if you have multiple domains that point to the same cms install (say, a .com, .net, and .org...I run such a site, though currently on another provider). Similarly, we have several users here who successfully run 10+ sites on a tommy account with no issues. The question I'm posing is more "Why bother with the other limits if the disk space and CPU/RAM use ultimately dictates how much you can fit on an account anyway?"

Bdistler: If we severely crippled it like that, nobody would use it. It would basically make the server as useless as they are on competing providers who try to later upsell you. One of HelioHost's main goals is to not have all that nonsense. In fact, we'd be competing with ourselves...if I have to wait until midnight either way, and can pick a severely crippled server or one with more functionality and not crippled, where am I going to go? Remember registrations will be limited on Ricky like they are on Tommy The server is fully capable of being stable while allowing unlimited domains/bandwidth/etc. It used to host 10,000 accounts with only a limit on disk space and cron and 30 day inactivity suspensions, and it was perfectly fine.

We're in the process of setting up a new server named Ricky, which will act as the replacement for the crashed Stevie server. Ricky is a Virtual Machine that lives on Stevie hardware (much the same as Tommy lives on Eddie). We would like to know what PHP version you all want to see him run. Stevie ran 5.3.x, and some have asked for the replacement to run 5.3 to offer a server for legacy application support. While PHP is often backwards-compatible, it's far from perfect. A lot of older software that is no longer in development doesn't work properly on 5.4 and newer and will never be updated, and thus cannot be run on our service. In addition, finding a web host that still offers 5.3 for these applications is becoming more difficult every day, and finding a free one is rapidly becoming nearly impossible. Others think we should provide a multiple PHP setup like Tommy. This would basically provide us with additional capacity for stable accounts. The limitation here is that MultiPHP Manager and PHP 5.3 are incompatible with each other. If we offer MultiPHP like Tommy, we cannot offer 5.3. It will have the same versions of PHP as Tommy (5.4 - 7.1, your choice in cPanel). It's also possible that we could offer a single, newer version of PHP such as 5.6, like we do on Johnny. What do you all think we should do? Feel free to post comments in this thread, and be sure to vote in the poll.

Saw this on ARS today and thought it was a good read for interested: https://arstechnica.com/information-technology/2017/04/punching-holes-in-nomx-the-worlds-most-secure-communications-protocol/ (warning: LONG) Basically, someone is selling a scam "secure" mail server appliance. It's actually a raspberryPi with a poorly written web UI, a bog-standard web/mail server, and tons of security holes as a high security mail appliance. Bonus for the fact that they managed to successfully (ab)use GoDaddy as a DDNS provider and didn't even make it set up the correct DNS records.

That account is suspended for Phishing. For security reasons, phishing accounts cannot be unsuspended, backed up, or deleted. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

Didn't even think to Google Translate...no coffee this morning. In that case, please post your username so we can take a look at your account.

Please post your request in English. We are unable to provide support in other languages.

after you setup your database in cPanel --> [ MySQL Database Wizard ] in cPanel's --> [ Remote MySQL ] enter your ISP's IP address and you can add other IP address' OR If you want any IP in the world - to connect to the database then put a [ % ] there instead of any IP - this is a large security risk Thank you very much for your prompt response. Sadly, even though I added an '%' entry I'm still getting the same access error: Warning: pg_connect(): Unable to connect to PostgreSQL server: FATAL: no pg_hba.conf entry for host "::1", user "flm_postgres", database "flm_dds1" Could it be that this configuration only applies to MySQL databases? That's exactly the issue. There's no way to do remote Postgres on your own. Krydos has to set it up for you. If you want, I can escalate and have this done for you. Are you still interested? If so, what database, and what IPs should it be accessed from?

You're permanently suspended for running a botnet.

If the script is running on Johnny, use localhost. If it's running on another computer, use johnny.heliohost.org, and add the remote computer's IP address to the list in cPanel's remote mysql section.