wolstech

Thank you for the donation Krydos is the one who handles invitations for PayPal/Skrill invites, so he will send it when he receives notice of your donation. It will be sent to your PayPal email address within 24 hours (usually they come much sooner). Since you're using Gmail, be sure to watch your Spam folder. I've seen invites end up there in my gmail account. If you don't receive it by tomorrow, I will escalate this to have it resent.

Had to google what FastDL was...if you're just using the account to host the files that will be downloaded by a game, Ricky is more than fine for your needs.

I'd go with Tommy myself, but I used Ricky (back when it was still Stevie) for 5 years with no complaints other than outages caused by DDoS/abuse (which any server is going to have to deal with). Ricky and Tommy are about equal at ~98.6% uptime according to the numbers. Tommy seems to handle abuse (especially load) better because he lives on much newer, more powerful hardware. Feature-wise, the main difference is that Tommy has Java/ASP.NET/etc. while Ricky doesn't have any of those. The fastdl account no longer exists, so I can't delete it for you. I'm assuming you've already deleted it. Since you want good uptime, stay away from Johnny.

Your forum account has been renamed. Please delete the fastdl account on Ricky and sign up on Tommy when registration opens tonight at midnight (or donate to register on Tommy now). Once you've registered, let me know and I'll rename your forum account back.

You're actually on Ricky, not Johnny. To move servers or change your username, you need to delete your account and sign up again. You can't reuse a username without admin assistance since we need to rename your forum account before that will work. If you want me to rename your account so you can sign up on Tommy with hasson as the username, please let me know.

I see an account called artpt that was successfully created about 12 minutes after your post. Your original account failed during creation because MySQL was down on Johnny. This is rather normal due to load...if you need reliable hosting, I recommend Tommy or Ricky...both servers are much more reliable than Johnny and much faster too. If you need the features, Tommy offers the same features as Johnny (except Rails).

Speed seems to be much improved from earlier for me. A few seconds vs. almost 30s earlier.

@Krydos: Is there something on our website that could do this? I just tried it and the "Continue to cPanel" took forever (though it did eventually work, I was fully expecting it to time out...). Once I got in, cP seems to work normally. @fsps: Does https://ricky.heliohost.org:2083/ work to get into cPanel or does that time out too?

Can confirm it's a cache issue. I'm seeing a 403 Forbidden error for that domain.

His IP is from India. I figured he probably wasn't in the USA...I can't see IPs on posts when on my phone...

Moved to customer service. Please be patient. It can take up to 24 hours for such requests because krydos is the only one who can handle them. In addition, I don't know which country you're in, but its a federal holiday today for the USA where we are based, so support may be slower than normal.

This support request is being escalated to our root admin.

The issue was probably MySQL not responding earlier for some reason. Seeing you're on Johnny, strange things are bound to happen due to high load. Either way, I'll mark this solved this since it is now functioning properly.

Where are you seeing this error?

Only krydos can do that. He has to re-deploy it, which is why it was escalated.

No. There is a limit of one heliohost subdomain per account, and it must be your main domain.

I've had a bunch of issues with updates through softaculous myself. I used to have roundcube, and its upgrades would regularly fail. Was always easier to uninstall it and install it again. This behavior is by design. It auto-capitalizes first letter and removes all other caps. Also, the way you format your posts makes them difficult to read (and more confusing, and unfriendly to tools like text to speech) by the way. Using blank lines, colons, and bold is much easier on readers and computers alike than all those symbols you use.

PHP doesn't know what a DBController is, so its failing. The class is probably declared in an include that it can't find. Odds are there's a path in a config file that's set wrong somewhere. Check to see if there's paths in your software's configuration file. If so, they need to be edited to point to the correct locations on our servers as opposed to on your computer.

You're suspended for having 2 accounts. You're only allowed one. Which one do you want to keep?

That account is suspended for Phishing. For security reasons, phishing accounts cannot be unsuspended, backed up, or deleted. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

What is the username of the account in question?

You might be blocked on our end then (legitimate users sometimes get blocked accidentally by the firewall if they are logged on when the server gets hit by an attack, Ricky did see high load a little while ago). I'll escalate this so a root admin can check/unblock you. Escalating.

You might be stuck in our firewall, but usually that causes your website to appear down for you too. It sounds more like your PC or network is blocking traffic that's not on port 80. Does http://cpanel.aar0n.heliohost.org/ work for you? (Note this link will not count for inactivity tracking purposes).

None that I can see. Your website is up and your account is not suspended. Are you getting an error or just a timeout trying to connect?

This support request is being escalated to our root admin.