wolstech

The WAR is actually deployed from the same page where you requested the Java support. Once the Java becomes active, you'll see a form to deploy the war file. Be aware that self-service WAR deployments are a beta feature on Tommy, and may take several hours to deploy. If they get stuck for more than 24 hours, let us know and we'll check the log files to see why it failed (more often than not, stuck deployments are caused by a corrupt archive or opening too many SQL connections in the program you're deploying).

He had two accounts, so actually he did need to delete that.

You can't use the normal registration with a donation. If you have an account already, you have to post here as you've done. Otherwise, you have to wait for a special email with a link to make a Tommy account. Two things here: You're only allowed to have one account. Creating more than one violates our Terms of Service and will get all of them suspended.Mlit77 appears to have been deleted, so you've already fixed your problem Please post your donation's Transaction ID so we can find your donation. Once you post that, I can have a root admin move the account mlepage to Tommy for you.

Sure. Escalating to have it enabled.

Did you put it in your cgi-bin folder? If so, what happens when it's viewed in a browser? Be aware also that a cron job can only run twice a day, so if you need it to run more frequently, you must develop and set it up to be usable by a browser so it can be called from another server.

It was blocked for failed IMAP logins. Did you save the wrong password in a mail client? Unblocked.

Escalating. On second thought, that account was created today and is still queued. There's no way it has Java enabled. You need to request Java in cPanel and wait for it to become active for your account. Last I checked, the wait for 2-3 months for it. You might want to move to Tommy where the wait is only a few hours.

Did you try the SFTP settings (not to be confused with FTPS, with the S at the end, which does not work for most)? You may need a different client based on your pictures...I don't see an option for SFTP. Most people here use FileZilla with SFTP and it works. The FileZilla settings for Johnny look like this: https://i.imgur.com/U5p0HL9.png You'll enter your username and password when asked.

Ah, time. I always get this confused...if I remember correctly: The servers actual clock is set to UTC. The time zone setting is PDT since the servers are physically in California. I live in EDT, and last I heard Krydos and Ashoat also both live in EDT (were all in the northeast USA). Not sure on Byron, but for some reason I think he may be CDT.

The restriction should be satisfied since the components folder and its contents are in fact inside one of the approved paths (public_html). They just didn't code the path to that file correctly, so its looking for an unapproved folder called "public_htmlcomponents" instead of a folder called "components" inside of the approved folder "public_html" If the error shown is accurate, it's missing a /: /home/xxxxx/public_htmlcomponents/ There should be a / between the public_html and components: /home/xxxxx/public_html/components/

Both unblocked.

Unblocked.

This support request is being escalated to our root admin.

The domain mieayam57.com is working properly. We don't support those subdomains. You should be using: cPanel: https://heliohost.org/login/ (or https://johnny.heliohost.org:2083/ for direct login) FTP: use johnny.heliohost.org as the host name, protocol is SFTP, port is 1373.Webmail: https://johnny.heliohost.org:2096/

That account is not suspended.

Renamed.

It should be valid for that. It's possible since your account is so new that it hasn't issued yet though. Give it another day, if it still doesn't work tomorrow, let me know and I'll escalate it.

I wonder if this is related to yesterday's outage, which was caused by /var filling up due to an apache log growing too large. Escalating.

Escalating.

Pretty likely. A lot of our user have "first of their kind" development projects and configurations. We see a lot of interesting configurations and projects here That's why we install modules when asked, and why we sometimes have to ask a lot of questions when things don't work. Odds are we've simply never seen it before ourselves.

Escalating.

It's archived. Escalating to have it restored.

Unblocked.

It should be johnny.heliohost.org on port 5432.

Unblocked. What settings are you using for FTP?