wolstech

It's not Tommy specifically. We're being hit by DDoS attacks, which knock all of our servers including the forums offline. You can see the big red bands here, notice Johnny and our website go down too, and the nameservers struggle under the load: http://heliohost.grd.net.pl/monitor/ Unfortunately, for a small company like us, there's very little that can really be done to mitigate such an attack other than intentionally taking the target offline (which has limited effectiveness anyway since they can just change the IP they're targeting). As a result, we usually opt to just wait them out. As for the cause of the attacks, we don't have any concrete reasons, however past experience suggests a link between us banning phishing accounts, and us getting attacked shortly afterwards as retaliation for removing their phishing. There's also brief 30s lags where things load really slowly on Tommy. These are caused by Apache restarting and usually correct themselves within a minute once the restart completes. Apache restarts a lot more often on Tommy than on Johnny (or Ricky when he was up) since Tommy restarts it every time a domain is added or modified, as opposed to whenever load is low enough (this is basically a trade off, we think it's nice offering a server where domains work instantly, but sites lag during the restarts. The alternative is what Johnny does...fewer restarts, but domains can take 24 hours to start working).

The existing account can be deleted here: http://www.heliohost.org/classic/support/scripts/delete Please let me know once you've deleted it and I can resend the invite. Also, be aware that you can change the email address and domains without deleting it, so unless you really want to change the username, you could just reuse your account.

It got archived because it was inactive for too long. Only Krydos can unarchive accounts, so you'll have to wait.

I've had this happen before. The server says one folder is required, but your client goes looking for the other and creates it when it doesn't exist. End result is two that are effectively impossible to delete...server always creates one, client always creates the other. Solution for me was to use a different mail client, though some clients might let you set the junk/spam folder's name in the client so it uses the folder name the server expects it to use.

It resuspended itself for inactivity. Unsuspended again. It might take up to 24 hours for that page to go away since it sometimes requires an Apache restart. Also, based on your domain, you might be planning to host copies of TV shows. If this is what you're planning to do, be aware that it's against our TOS and will get you suspended for copyright infringement (piracy). FInally, your username is just saiyyan.

That error is basically saying the application requires PHP 5.x and that you're using 7.1. Try changing the PHP version for the installation folder before installing it: https://tommy.heliohost.org:2083/frontend/paper_lantern/multiphp_manager/index.html

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Your main vamdesign.tk keeps redirecting to a domain called tuneitlouder.tk that appears to no longer be valid. Your account is not suspended or anything. If its not suppose to redirect to that domain, your software is hacked or broken. If it is supposed to redirect, you'll need to figure out why tuneitlouder.tk doesn't resolve anymore (possibly because freenom cancelled it in an effort to extort money out of you, they're infamous for this). It doesn't return any dns entries when I check it, so it appears to be an issue at the registrar (normally I'd see the NS records).

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

You're good then. The lensoft account will eventually archive and delete on its own since its suspended. The account mabaomsi will be left unsuspended.

That account cannot be unsuspended. A root symlink is where someone creates a folder symlink pointed to / (basically a virtual folder that shows the entire server's contents). It's very common on accounts that get hacked and is generally used to attempt to compromise the server. Please create a new account.

WAY too many resources....309% more than the second heaviest user. WordPress is infamous for being both resource hungry and insecure. I'd recommend replacing it entirely with something else... Escalating to see if Krydos can give us any more information...I don't want to unsuspend this until we know how to fix it. This sort of load can cause downtime for thousands of websites that share your server...

Lensoft is suspended for multiple accounts because you have an account called mabaomsi already. You're only allowed one active account at a time. In addition, your IP was blocked for too many failed logins. I've unblocked your IP address. Would you rather me suspend mabaomsi and unsuspend lensoft?

This support request is being escalated to our root admin.

The username for that email address is pkfhml

You're suspended for inactivity. Unsuspended.

No problem. We see it happen quite often when people change their password, then forget to update their password in FTP or mail clients.

Unblocked again.

Will it let you add the bank account instead of the card?

You're going to have a hard time finding a service that will take that since it's something that's not used outside India. We accept Paypal, Skrill, and major credit cards (Visa and Mastercard, possibly Discover). Paypal will accept a bank account, so that's an option if your able/willing to do that. The debit card won't work though unless it's also capable of being processed by one of the major companies (it'd have a Visa or MC logo on it even though it's a debit card). Finally, if it turns out that you can't donate, you can always sign up for free by waiting until midnight UTC (which will be about 5:30am for you assuming you're in IST).

If it's archived, it's basically already gone anyway (the "account" is deleted, all that's left is a database entry and a package of what it used to have for content). I'd suggest just letting it age out...when the disk gets full, old archives get deleted for disk space. Do you really want to have this unarchived so you can delete it?

We don't allow the max_user_connections value to be changed. If you're opening enough connections to need to increase it, your code is probably poorly written anyway. Usually exceeding the connection limit is because the code not closing its connections when its done using them. As for connecting with the command line tools, you need to pass those arguments on the command line, not inside the mysql program. Exit mysql, then run mysql -u <user> -p <password> -h <host> from your terminal.