wolstech

Done. You should now be able to log in and your website should be working again.

Unarchiving...

You forgot the .heliohost.org on the end of the domain. I added it for you. Give it a few hours and it should start working.

Please check for another email with the subject line "Password Reset" containing a new password.

The domain palmerrant.net has been cleaned up. Try it now.

If your account is on Johnny and archived for maintenance, it won't be deleted for inactivity. Also, you can download the content from here if you wish: https://heliohost.org/backup/

Someone mass-hacked just about every WordPress installation on Tommy, then dropped a bunch of malware. Some of the accounts also had a spambot or phishing set up on them. The name of the hack comes from the username of the admin account the hacker created in the WordPress database on compromised accounts. We ended up just mass-banning almost every WP user on Tommy (without backups due to malware and phishing), then giving them new accounts. The interesting part is that whatever hack they used works on fully up to date, extension-free WordPress installs, meaning there's a severe security hole in WP's core. People around the world were reporting this hack on different hosts too around the same time. WP themselves...they spent their time deleting people's complaints, closing hack reports as no issue found, and denying the hack exists despite the obvious evidence to the contrary. Just another reason to never use WordPress...

This maintenance is indefinite with no scheduled end date, so no it's not, and likely won't be for quite some time. It has a severe memory leak that we don't know the cause of, and it's quite possible it will need to be rebuilt again. If that's the case, I wouldn't expect it back until mid or late September at the earliest. Krydos is the one who has to fix it, and he's been busy with personal stuff the past several weeks. We took it offline primarily so users could get their data, and not create accounts on it which causes it to keep crashing due to lack of memory. That would only cause corruption and eventually lead to data loss.

Would you like me to email you a password instead? The email will be sent the address on the account.

The email and domain should be reusable. The username cannot be reused. Invite sent.

Sent.

It's archived due to scheduled maintenance: https://www.helionet.org/index/topic/33812-johnny-maintenance/ Since you just want your data backed up, you can download that from here: https://heliohost.org/backup/

This account has a compromised CMS installation that has been affected by the recent AnonymousFox hack and cannot be unsuspended. An invitation will be sent to you shortly so you can create a new account. Please restore your data using a backup. The data from your old account cannot be recovered or returned to you due to the possibility of the account having been used for Phishing. As a reminder, when selecting a CMS, we highly recommend that users not use WordPress. WP and it's extensions are notorious for having security issues such as the one you (and everyone else on Tommy) experienced, and it has the worst security track record of any CMS out there. Using a different program will help prevent this from happening again.

You need to pick a different username. I released the domain and email address so you can reuse those.

So I got this from zavyerr today... The original News post here https://www.helionet.org/index/topic/23515-phone-number/ lists it as 802-88-HELIO, but the link on our home page at the bottom and apparently a few places on social media refer to an 802-84... number. Also, is this still even in service? I can't imagine there's much demand for it considering it's one of those things that exists but is almost never mentioned.

Krydos is the one you're looking for. Escalating so he can take a look for you.

What does it say when you try? You'll need to post in customer service, and we don't restrict posting in there unless you're flagged for spam. You should also be able to create a new forum account if you need to as well. What's your forum username and I can check your account for you.

Pretty much. It faces DDoS on occasion, but rarely has anything actually go wrong with the server itself. Users who've moved there often end up wondering why they didn't move sooner. The difference between Johnny and Tommy is night and day in terms of performance. You can get an account there for free at midnight UTC (the free sign ups on Tommy usually fill in under a minute every day), then use the backup to manually set everything back up. Alternately, in exchange for a $1 donation, we just move your archive and restore it, then your new Tommy account will have all your data exactly like your Johnny one did, no effort on your part needed.

We don't know. More than likely it's some form of bug or something that's broken due to his constant abuse. The problems Johnny faces are usually due to us allowing unlimited free accounts on it...if you look at our history you'll see we never have these weird issues on Tommy (the issues there tend to be external, so hacking and DDoS, which are beyond our control). It's quite possible Johnny will be rebuilt yet again. If that happens, it's round 5. In contrast, Ricky is on round 2 (round 1 was known as Stevie, which died due to disk failure), and Tommy has never been rebuilt at all.

These attacks clog the network up, so the server can't be reached. The server itself has nothing wrong with it, just nobody's requests could make it to the server, so it appeared as down. We moved them over to another IP in hopes the attack would die when the old IP no longer responded, but it didn't work as planned so we moved them back. The attacker uses a botnet to send the attack, so the network connection simply becomes overwhelmed with data.

It's due to scheduled maintenance and cannot be unarchived at this time. https://www.helionet.org/index/topic/33812-johnny-maintenance/ If you're a donor, you can have your account moved to another server. Otherwise, you need to either wait for the maintenance, or download the content from here: https://heliohost.org/backup/

Try using https://ricky.heliohost.org:2083/resetpass?start=1 instead. You may need to try later, because Ricky is currently seeing massive load and I can't even get into cPanel on that server right now. Our website has a bad habit of not working when the servers see even moderate load, so I usually avoid recommending it to users who aren't on Tommy. When the server isn't overloaded, the cPanel built-in reset tool typically works reliably.

MVC requires admin involvement beyond just enabling the .NET support, though I'm not sure exactly what is required. Our root admin Krydos is the one who handles these requests. Also, please be aware that you will receive a faster response on the forums for this request, as we are unable to escalate email tickets.

There's a ton of reasons this could happen. Too many connections or high load are the most common. Could also be MySQL crashing, which can happen if the server sees high load or MySQL gets abused. Also, are you running WordPress? I've seen database errors from that pile of junk just due the software being bloated from extensions (removing your extensions or replacing with something that's not WP fixes that).

The hosting account or the forum account (or both)? The hosting account is technically already deleted because it's archived, but your username/email/domain are still reserved for it. If you want to reuse the username/email/domain, let me know and I'll clean it up. Otherwise there's no action necessary.