wolstech

There is no difference between HTTPS and HTTPS www. The www is a fake subdomain the system creates so a user who types "www.dropprob.heliohost.org" will still see your site. All sites do this now since some users still www, and others don't. Yes you can upload your theme and start working now

PDO for postgres is not installed on Johnny. It's available on Tommy and Ricky. It may be possible to enable this though. Escalating.

Did you add the mytopjob.in domain in cPanel? It needs to be added as either an alias (shows same content as life.heliohost.org) or an addon domain (gets its own root folder so it can show different content). I don't see it in our system at all. A domain will always show queued if it's not associated with an account. Please note that domains cannot be added to your account until after the name servers have been changed (cPanel requires this to prove you control the domain). Ricky domains are more or less instant setup though (usually within minutes), so once you add it, it should work within the hour at most (you may need to clear your cache each time you check until it starts working, or you can check it with an incognito/private browser window) The life.heliohost.org domain works properly.

That promotall.heliohost.org folder is useless. You can ignore it or even delete it since it doesn't point to anything anymore. Your domain dropprob.heliohost.org points to public_html, and not that promotall.heliohost.org folder. Your WordPress install is broken though. The easiest way to set up your site considering everything is broken would be to start over. Delete everything inside public_html except cgi-bin (do not delete cgi-bin or the public_html folder itself, just the files inside the folders). If you don't want to delete everything, make a new folder and move all the files in there.Use Softaculous to install WordPress in the public_html folder. After it's installed, you should be able to access it at http://dropprob.heliohost.orgLog into WordPress and build your site.

Thank you for the donation. It's much appreciated. When Krydos sees your post, he will move your account to Tommy. In the meantime, if you receive a Tommy invite, you can ignore it as you will not need it to have an account moved. Split and escalated.

@Raouday1: I've moved your request here: https://www.helionet.org/index/topic/30169-server-move-request-raouday1/

Gone.

Gone.

Donate a minimum of $1, then post the transaction ID and username of your Johnny account so we process your move request. We can move your existing account to tommy if you wish. If you wish to do this, do NOT delete your account. Moved to customer service.

I wonder if it being a Java application has something to do with it. I know theres a way to do this since Ive seen it done with non-Java software. Escalating so Krydos can take a deeper look.

That account doesn’t have Java on it. You need to request Java in cpanel and wait for it to be activated before you can request a war deployment.

Please clear your cache.

When they get stuck deploying, it usually means they couldnt deploy or start for some reason. Krydos can check the log for you. Escalating.

Please clear your cache. I see the site just fine on both domains listed.

I've changed it back. Please be aware that your forum and hosting account email addresses are different now. If you want them to match, you should update your forum profile with your new email address (you might need to check for a verification email). Please let us know if you need anything else.

It's because your forum account has that name. I've renamed it to Timmy2 for you so you can reuse it. Let me know when the new hosting account is created and I'll rename you back.

The account jimmykd has been unsuspended.

It has been a bit rocky lately...http://heliohost.grd.net.pl/monitor/ As someone around long enough to have used that server when he was still Stevie, it was much more stable back then.

That account is not suspended. Please clear your cache.

Just to clarify, the account (and cPanel) will work within the hour in most cases. The domain on your account can take up to 24 hours to start working.

Johnny is famous for this sort of thing. The installations fail due to load. Krydos might be able to get these installed for you. Escalating.

Module changes usually require rebuilding PHP (something we try to avoid doing when possible since it affects everybody on the server and creates a risk of breaking things). I'm not sure how difficult this one would be, if even possible. Krydos would know for sure. It should be possible to build a REST API using PHP without phalcon though. Escalating so it can be considered for the future.

Unblocked. It was indeed for failed FTP logins. Verify the username and password are correct.

Escalating to have that fixed (it's likely remains of the domain change failure last night). Once that's removed, we'll send the invite again.

Sent. Tommy cPanel will be updated in due time. We have tons of custom code and cPanel's upgrades like to break everything, so an upgrade is not trivial. If you really need v66, Ricky started out with after he got rebuilt due to disk replacement, so he's up to date already.