wolstech

That account is suspended for Phishing. For security reasons, phishing accounts cannot be unsuspended, backed up, or deleted. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

Escalating to have it restored.

Johnny has an old version of cPanel, CentOS and EasyApache 3, all of which don’t support it. Johnny is permanently stuck in the past because cPanel dropped support for Ruby On Rails in newer versions of cPanel. You can’t download old versions of cPanel either, so if Johnny is ever updated or becomes damaged beyond repair, we’ll be forced to discontinue RoR support until we develop our own custom solution to run it on newer cPanel. Krydos has looked into this, but I haven’t heard anything lately on where progress on that stands.

Tommy and Ricky have an option labeled “multiPHP manager” in cpanel. It’s towards the bottom under “Software”. You can specify php versions for each domain and subdomain you have. The default is 5.6 I believe on both servers. On Johnny, you can’t change the version as only 5.6 is offered on that server.

Unblocked.

Unblocked.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator

Its archived. Escalating to have it restored.

That account is working properly. What exactly is the problem? We don't require any verification on accounts besides the email verification when you register, and the nameserver check when you add the domain in cPanel.

This support request is being escalated to our root admin.

Unblocked.

It's archived. Escalating to have it restored.

FTP will time out rather easily on Johnny. The only time you get blocked though is if the authentication fails. Are you getting any messages about the password being incorrect, or is it just timing out? Unblocked.

Unblocked. Not sure on the rsync suggestion or speed/FTP issue. Can you post that in its own topic and and I’ll escalate it to see what we can do?

Please let us know when you’re ready to fix it and we’ll unsuspend it. There’s no point in unsuspending you until then since you’ll only cause high load again.

See here: https://www.helionet.org/index/topic/30591-unsuspen-my-acount/

Escalating to have it moved

You can move servers, but you won't be able to do so until Johnny is back up because you need to delete your account first to move for free, or if you donate and ask to have it moved, the source server needs to be working. Tommy and Ricky also both require you either wait until midnight UTC for free registrations, or donate for an invitation.

No it's not. You're on Johnny, which is currently down for maintenance (he ran out of memory, we're working on getting him back up and identifying what happened). Please follow this topic for updates: https://www.helionet.org/index/topic/30583-cannot-connect-to-johnny-server/

You're on Johnny, which is currently down for maintenance. Please follow this topic for updates: https://www.helionet.org/index/topic/30583-cannot-connect-to-johnny-server/ The forum accounts use a different database, so they work even when the hosting server you're on is down.

Johnny has been very unstable since yesterday. Today he basically entirely ran out of memory. We're working on restarting him and identifying the cause. We'll post updates when we have them.

$1 minimum though more is appreciated. Once you donate, just post the transaction number and we can move the account automatically. You do NOT need to backup and delete (though making a backup before such a change is always good practice, so I'd make one anyway).

You'd have to go through the move process again (deleting your account and signing up during free registrations, or donating and asking to be moved), but yes, you can move back to Tommy assuming you've managed to fix your load issue. See http://wiki.helionet.org/Moving_your_account It's worth noting that Johnny is a lot slower and down more than normal right now. His load is very high, even for Johnny just being Johnny. I've asked about that issue and am waiting to hear back on it.

Worst case is you get suspended for load and you have to remove some more plugins to lower it. Personally I'd recommend dumping WordPress entirely (it's infamous for bugs and security issues, there's better software out there), but we have tons of people who use WP on Tommy without issue.

Unblocked.