wolstech

Done. You should now be able to log in and your website should be working again.

Unarchiving...

First, we can't provide support for software installed on the account. You would need to ask for assistance from someone who makes or supports Wordpress to get help with that. Second, I would recommend finding different software anyway. We highly recommend users do not use Wordpress, as it's the number one reason people have issues with their account (usually suspension or bans). It has horrible security and is also notorious for causing high load. We actually had to recently ban and give new accounts to every tommy user with a Wordpress installation because every single installation of it on the server got hacked at once by a single attacker who took advantage of an unfixed security hole in wordpresses core. Just about any other program is more secure and less buggy. Finally, I would advise changing your passwords now, because these support emails all post on a public forum and are visible to the entire internet. https://www.helionet.org/index/topic/34250-hh113280-donation/?do=findComment&comment=153076 You should NEVER send passwords in our emails or post them on our forums...we don't need them anyway, and all of our support information is visible to the world so other users can benefit from it.

Unblocked.

The link you sent me is not ours and is for software installed on your account, which we cannot assist you with. For your hosting account, you cannot host your hosting account's contact email on your hosting account. If you did, you wouldn't be able to receive any of our notifications about your account getting suspended, since the email address would stop working once the suspension is issued. In addition, you wouldn't be able to reset your password in this configuration. Try logging into https://tommy.heliohost.org:2083/ (with nothing after the slash). Use the username jazneal (not an email address) and your password. Our website is known for having login issues at times, especially when the server is a bit slow. The direct login form always works.

Someone else asked about this a while back. I believe the end result was that it was incompatible with cpanel, but I can't find the topic at the moment...

One. Deploying another removes the one that already exists.

At the very bottom of your cPanel, there's an option for Contact Information where you can change it. It can take a few hours to update everywhere after changing, so the https://heliohost.org/login/ form may not accept the new address right away, but it will eventually synchronize.

You just need to make sure whatever provider you use supplies the same records that our server does. Note that a few services like Afraid.org are known to be incompatible. The data of your account will not be affected, though your domains may stop working if you don't configure it right. The changes needed will all be made at your domain registrar and your new DNS provider's website, so you will need to contact them for assistance, as the process varies from provider to provider. Please note that something.heliohost.org subdomains cannot use a third party DNS provider. Also, as a reminder, please remember that we do not support any DNS providers other than our own because we cannot properly check for issues on servers we do not control. As a result, if you ask for support, you will be required to remove the third-party DNS and switch back to ours before we can help you.

It wasn't suspended as of my last post, but did get suspended for inactivity yesterday (9/23). I just renewed it for you. Try it now.

Seems to be working fine at the moment. It was definitely down earlier, but has come back up on its own.

That account cannot be unarchived at this time because it is on Johnny, which is down for extended maintenance. Your account's contents can be downloaded from https://heliohost.org/backup/ . If you wish to continue hosting with us, you can sign up again for free when registrations open, or if you're a donor, we can move this account to another server and restore it there for you instead.

You've already received a response from one of our users. We do not offer SSH access of any kind, so your results are to be expected. Please note though that for 99% of applications, you should not need SSH access anyway. Is there something specific you're trying to accomplish?

Everyone is seeing that, there's something wrong with the server. See https://www.helionet.org/index/topic/34237-all-tommy-accounts-on-shared-ip-showing-inactive-page/

Everyone on tommy is seeing that at the moment... See https://www.helionet.org/index/topic/34237-all-tommy-accounts-on-shared-ip-showing-inactive-page/

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

It looks like nearly every account on tommy that uses the shared ip is showing the account inactive page for some reason. I restarted Apache but it didn't help. Any ideas?

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

That account is not suspended.

WHMCS is literally the only script that we don't allow...just about everyone here used to pirate it, so we banned it. You will need to find different software or a different host if that's what you want to run. Just about everything else runs here though. And yes, it's 1GB storage, and a $5 donation can double it to 2GB if you need it.