wolstech

Someone else asked about this a while back. I believe the end result was that it was incompatible with cpanel, but I can't find the topic at the moment...

One. Deploying another removes the one that already exists.

At the very bottom of your cPanel, there's an option for Contact Information where you can change it. It can take a few hours to update everywhere after changing, so the https://heliohost.org/login/ form may not accept the new address right away, but it will eventually synchronize.

You just need to make sure whatever provider you use supplies the same records that our server does. Note that a few services like Afraid.org are known to be incompatible. The data of your account will not be affected, though your domains may stop working if you don't configure it right. The changes needed will all be made at your domain registrar and your new DNS provider's website, so you will need to contact them for assistance, as the process varies from provider to provider. Please note that something.heliohost.org subdomains cannot use a third party DNS provider. Also, as a reminder, please remember that we do not support any DNS providers other than our own because we cannot properly check for issues on servers we do not control. As a result, if you ask for support, you will be required to remove the third-party DNS and switch back to ours before we can help you.

It wasn't suspended as of my last post, but did get suspended for inactivity yesterday (9/23). I just renewed it for you. Try it now.

Seems to be working fine at the moment. It was definitely down earlier, but has come back up on its own.

That account cannot be unarchived at this time because it is on Johnny, which is down for extended maintenance. Your account's contents can be downloaded from https://heliohost.org/backup/ . If you wish to continue hosting with us, you can sign up again for free when registrations open, or if you're a donor, we can move this account to another server and restore it there for you instead.

You've already received a response from one of our users. We do not offer SSH access of any kind, so your results are to be expected. Please note though that for 99% of applications, you should not need SSH access anyway. Is there something specific you're trying to accomplish?

Everyone is seeing that, there's something wrong with the server. See https://www.helionet.org/index/topic/34237-all-tommy-accounts-on-shared-ip-showing-inactive-page/

Everyone on tommy is seeing that at the moment... See https://www.helionet.org/index/topic/34237-all-tommy-accounts-on-shared-ip-showing-inactive-page/

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

It looks like nearly every account on tommy that uses the shared ip is showing the account inactive page for some reason. I restarted Apache but it didn't help. Any ideas?

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

It looks like most if not all of the sites on tommy are showing that. The server is broken. Escalating to Krydos.

That account is not suspended.

WHMCS is literally the only script that we don't allow...just about everyone here used to pirate it, so we banned it. You will need to find different software or a different host if that's what you want to run. Just about everything else runs here though. And yes, it's 1GB storage, and a $5 donation can double it to 2GB if you need it.

We only give away a limited number of free accounts every day. You're seeing that message because they've all been taken already. It resets at midnight UTC every day. Tommy's quota usually goes within seconds of opening due to demand, and Ricky usually lasts anywhere from 10 minutes to an hour before being full. Historical data can be seen here: http://heliohost.grd.net.pl/monitor/ (note that Johnny never opens because that server is currently broken). If you don't want to wait and hope you get an account, donors who contribute $1 or more receive a Tommy account as a thank you gift. Posting your transaction ID here on the forums will speed up the process of receiving it if you go that route.

You're the only one experiencing the issue, a server issue would affect everyone. This suggests it's operator error on your part, or a bug affecting only your account (which happens quite a bit). One of your recent logins did count, as the system is showing your last login as today. If you're still receiving the notices at this point, I'll have another admin look into why his script is sending the notices to an active account. As for why we don't change it, links ending in .html will not count for login tracking purposes since cPanel has a limitation that prevents us from making it do so. We do not develop cPanel, and to be quite honest, cPanel was not made with our use case in mind, so we're unable to make any further changes. If you're unable to log in using the links I provided in my earlier email, try clearing your cache. You will be redirected to a .html page *after* login, this is normal. Just be sure when you enter your credentials that you're on one of the two URLs in my previous email. Also, *do not* bookmark any page inside of cPanel, as these bookmarks will not count for inactivity tracking if accessed later.

You would need to download PMA, upload it to your account, configure it, and give out the url to it. Softaculous can also install it for you I believe. Remote access is for users who want to access the database over the internet from another computer like their own. There is a page in cpanel for it. You add the IPs of allowed computers, or add a % to allow all IPs. The user would need to install software on their PC to access the database with.

There isn't one. An admin has to delete it. Do you want me to delete your account?

What link are you logging in with? The only two that count logins are https://tommy.heliohost.org:2083/ (with nothing after the slash), and https://heliohost.org/login/ If you bookmarked a link to a page in cpanel, especially a link that ends in .html, the logins will not count.