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Everything posted by wolstech
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I wouldn't recommend it because it usually results in you ending up suspended for high load. Our servers don't really have the resources to be doing video conversions.
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Resent. It'll probably be in your spam bin since Gmail thinks our invites are spam.
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The domain javidigital.com.ve has been unparked and cleaned up. Try it now.
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It's impossible to actually look at the issue without at least the account username, but the most common issue is not enabling it, or adding the wrong IP. Can you add % as an allowed host here and try again? https://tommy.heliohost.org:2083/frontend/paper_lantern/sql/managehost.html
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That account cannot be unsuspended. Please check your PMs for the reason.
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Correct. Technically, there is no solution aside from not using Wordpress because there’s an unfixed vulnerability in Wordpress, hence our recommendation to not use it, but until you can build the joomla site keeping it up to date is the best way to secure it.
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You'd have to entirely rebuild it to change software programs, so I'd restore the WP site for now just so it's working, then work on building a new site in joomla or the like alongside it. There's a few extensions for WP like Wordfence that supposedly improve security, but I'm not terribly familiar with how well they actually work. The issue with the WP hack is that it appears to affect the actual Wordpress core. Be sure to keep everything it fully up to date at all times and use as few extensions as possible. Use only extensions from reputable websites like WPs own. When a hacker gets in, they don't use the password, but rather bugs in the software, so difficult passwords are only going to keep people from guessing it.
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No they wouldn't impact it. Do you have a robots.txt file that denies indexing? Also, google can take months to list pages once they're indexed...
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What was your old accounts username?
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Sent. I'm sending it to the teo01...@gmail.com address on your old account, so check that mailbox for the invite. It is likely in spam.
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The hosting account or the forum account? The hosting account is archived, so there's nothing to remove. It will permanently delete itself in time if not restored. If you want the forum account removed, let me know and I can do that.
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[Solved] How can I change my primary domain?
wolstech replied to roguitar's topic in Customer Service
You forgot the .heliohost.org on the end of the domain. I added it for you. Give it a few hours and it should start working.- 11 replies
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Please check for another email with the subject line "Password Reset" containing a new password.
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The domain palmerrant.net has been cleaned up. Try it now.
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If your account is on Johnny and archived for maintenance, it won't be deleted for inactivity. Also, you can download the content from here if you wish: https://heliohost.org/backup/
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Someone mass-hacked just about every WordPress installation on Tommy, then dropped a bunch of malware. Some of the accounts also had a spambot or phishing set up on them. The name of the hack comes from the username of the admin account the hacker created in the WordPress database on compromised accounts. We ended up just mass-banning almost every WP user on Tommy (without backups due to malware and phishing), then giving them new accounts. The interesting part is that whatever hack they used works on fully up to date, extension-free WordPress installs, meaning there's a severe security hole in WP's core. People around the world were reporting this hack on different hosts too around the same time. WP themselves...they spent their time deleting people's complaints, closing hack reports as no issue found, and denying the hack exists despite the obvious evidence to the contrary. Just another reason to never use WordPress...
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This maintenance is indefinite with no scheduled end date, so no it's not, and likely won't be for quite some time. It has a severe memory leak that we don't know the cause of, and it's quite possible it will need to be rebuilt again. If that's the case, I wouldn't expect it back until mid or late September at the earliest. Krydos is the one who has to fix it, and he's been busy with personal stuff the past several weeks. We took it offline primarily so users could get their data, and not create accounts on it which causes it to keep crashing due to lack of memory. That would only cause corruption and eventually lead to data loss.
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Would you like me to email you a password instead? The email will be sent the address on the account.
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[HH#790807] Creating a new account with the same email and domain
wolstech replied to HelioHost's topic in Email Support
The email and domain should be reusable. The username cannot be reused. Invite sent. -
Sent.
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[Solved] Account archived due to inactivity
wolstech replied to wavesdb's topic in Suspended and Queued Accounts
It's archived due to scheduled maintenance: https://www.helionet.org/index/topic/33812-johnny-maintenance/ Since you just want your data backed up, you can download that from here: https://heliohost.org/backup/ -
This account has a compromised CMS installation that has been affected by the recent AnonymousFox hack and cannot be unsuspended. An invitation will be sent to you shortly so you can create a new account. Please restore your data using a backup. The data from your old account cannot be recovered or returned to you due to the possibility of the account having been used for Phishing. As a reminder, when selecting a CMS, we highly recommend that users not use WordPress. WP and it's extensions are notorious for having security issues such as the one you (and everyone else on Tommy) experienced, and it has the worst security track record of any CMS out there. Using a different program will help prevent this from happening again.
