wolstech

Domain added. It can take up to 2 hours to start working.

Domain changed...again.

If you want a VPS, you can simply purchase it through the normal sign-up process. https://heliohost.org/vps/ Having a shared hosting account does not impact the ability to purchase a VPS. Also, unlike the shared hosting, you can have more than one VPS too if needed.

Closing because this was converted to a Johnny account.

The contents of the account you didn't keep can be downloaded from https://heliohost.org/backup/ Please refer to this document for instructions on unpacking the backup file: https://wiki.helionet.org/tutorials/plesk/account-backups

Domains added. They can take up to 2 hours to work.

You're suspended for high server load. We don't have the ability to modify what your site does to reduce its load, it is your responsibility to do that. If you want to remove comment functions on your site, you need to do that in its settings. WordPress is notorious for high load regardless. Your best solution for WP load is to not use WP at all. Please fix the issue quickly. You can watch your own load here: https://heliohost.org/dashboard/load/ Unsuspended.

Try making the folders where the files will go have 757 (rwx r-x rwx) and see if the file writes successfully. If that doesn't work, try 775. I forget if it's "group" or "other" that needs it, but IIRC one of the two needs write permissions in order for Python to write files...

To give an idea of the conversion, the shared hosting's "100GB/day" memory limit is roughly equivalent to one process using 60MB continuously (node apps especially tend to use more than this, and PHP can do similar if there's a lot of traffic or inefficient, long running code like WP installed). With a VPS, you can use the entire 1GB 24/7 if you need to. For CPU, the shared server has several cores, and you get to use a certain % of the available CPU time, with too much resulting in suspension. On a VPS, you can peg it continuously without issue. Keep in mind all you get on a VPS by default is an empty linux box with SSH access. You'll need to actually install a web server on it (most people just put a control panel like Hestia or Keyhelp on it).

What is trying to write to the file (PHP, node, etc.)? What are the permissions on the folder where the file will go? Sorry about the slow response. We don't read the section you posted this in regularly. For things needing admin attention, customer service or questions will get you a faster response. Moved.

Krydos can verify this for you and add the space (I don't have access to check crypto donations). Escalating.

It should renew on its own as it approaches expiration. Since you already have an LE cert, it shouldn't matter, but I did turn on the "keep website secured" option for you anyway (this basically just tells Plesk to automatically get an LE cert for you in the event the cert that's there is expired or invalid).

Space increases are not free and are only available to donors who've donated $5 or more ($6 or more for Tommy users, as the first $1 gives you the Tommy account). To increase space, please provide a transaction number for a donation of $5 or more. Each $5 donated entitles you to 1000MB extra space, with a max of 6000MB for any one person on the shared hosting. (Space beyond 6000MB can be obtained by purchasing a VPS).

Node is infamous for this issue and to be honest is better suited for a VPS. I even posted a chart shortly after you were unsuspended last time warning you about the fact that your app slammed the memory chart pretty much immediately after unsuspension: https://helionet.org/index/topic/59977-solved-suspended-account/ but you apparently didn't see it. You can watch your load here yourself: https://heliohost.org/dashboard/load/ Do not run that here again unless and until you can reduce its memory footprint. A node app running continuously has a max allowable memory usage of about 50-60MB if it will run 24/7. More than that will exceed your memory limit. Please be aware that we have a 3 strikes policy for unfixed load issues. A third suspension for high load may result in a permanent ban if there is no indication you're working to fix the issue. Node has been disabled on your account so the app won't start automatically and you've been unsuspended...again. It may take a few minutes to work.

For your account, the MX record should point to johnny.heliohost.org.

Your account is still causing a ton of memory load... You can view this chart yourself here: https://heliohost.org/dashboard/load/

Krydos can cancel this for you.

Whatever you were running was using too much memory. Please fix the issue quickly. Unsuspended. It may take a few minutes to start working.

Plesk does not provide a management tool for Postgres. You need to upload a tool like adminer to do it. https://www.adminer.org/ For this, you basically just upload it, and then visit in a browser and log into postgres using the username and password you created for the database.

This is going to be dependent on your code and the language you use. Krydos can explain more.

What plan did you mean to sign up for? If you want, we can convert this into a Johnny Plesk account with 2000MB space for you instead of a refund. Or, we can install a web server and control panel on the VPS for you so its easy to use.

Please fix the load issue quickly. You can watch your load here: https://heliohost.org/dashboard/load/ Unsuspended. It may take a few minutes to start working.

The wasayit.co.uk domain has been added, and the other one is your main domain so is already on your account. The domain may take up to 2 hours to work.

Domain added.

Changed. It may take up to 2 hours to take effect.