wolstech

Unarchiving... (Your username is just nox by the way).

Those records are incorrect. You need to use NS records, not A or CNAME. You need to select custom name servers and enter ns1.heliohost.org and ns2.heliohost.org as the custom name servers.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

The account plconstr has been cancelled.

There is no "paid" plain. It's a donation, so you can choose how much you think our service is worth to you. We accept all donations $1 and up. Donors who have contributed more than $5 can get an extra 1 GB disk space though, for a maximum of 2GB. Your account is already on tommy, so you're receiving the best service we have to offer.

What link are you using to log in? You MUST use either https://heliohost.org/login/ or https://tommy.heliohost.org:2083/ (with nothing after the slash) in order for logins to count. Logging in using a link ending in .html will never count. Many people try to bookmark the cpanel home page after they log in, which results in an .html link being bookmarked and this issue occurring. Also, if you have 2FA enabled, you'll need to disable it for the login tracking to work. It's a known limitation of our system.

Done. http://tpltrl.heliohost.org/ is showing an empty directory listing (if it's showing queued, please clear your cache). You now just need to upload content for tpltrl.heliohost.org into the public_html/tpltrl folder If you don't have the content, you should be able to download the old account's contents from https://heliohost.org/backup/ to get it.

Lets see if Krydos can enable this for you.

You won't be able to do it yourself even if I release it, since it's a .heliohost.org subdomain. What is the new account's username? I'll just add it for you.

It archived itself again because I forgot to fix the logon date Try it now.

Got a PM this morning about Ricky being blacklisted...looks like he earned himself a place on a few spam blacklists recently: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aricky.heliohost.org&run=toolpage It's also on CloudMark (used by RoadRunner and a few others). Most of the spam seems to be coming from a single source. The user in question signs up several times a week and promptly sends phishing mail. The emails and usernames are obvious phishing indicators (finance_office, treasurydept, etc.), and an ls of his mail folders shows tons of delivery failure messages for his phishing mails in the inbox. Can we find a way to put an end to this and get Ricky off the blacklist? EDIT: @Krydos: Turns out this particular phishing source was an issue last year too. Details in the mod board.

What domain does it need to be enabled on?

Done. Thank you for the donation

Moving.

It's intentional due to planned maintenance and cannot be unarchived at this time. https://www.helionet...ny-maintenance/ If you want to download your content, see this topic: https://www.helionet...johnny-backups/ If you're a donor, we can move you to another server and restore it there. Please provide a transaction ID if this is the case. Minimum donation is $1.

Unblocked.

Please remove cloudflare and change the name servers to ns1.heliohost.org and ns2.heliohost.org. Cloudflare can only be set up after the domain is configured and working without it.

Oh, you're trying to register...that verify button should go to the server selection screen. I'm assuming your issue is that it won't let you pick one because the servers are full? If so, that's by design. We only give out a few accounts per day, so you need to do it at midnight UTC or shortly after that when the registration opens. Tommy's accounts go within minutes and Ricky usually allows signups for about an hour. If the slots have all been given out for the day, it will say they're full.

You can try resetting it here if you can remember the correct username though. For Ricky users: https://ricky.heliohost.org:2083/resetpass?start=1 or for Tommy users: https://tommy.heliohost.org:2083/resetpass?start=1

That account does not exist.

SFTP is the preferred configuration. Those settings are shown in cPanel. If this isn't working for you, you can use this: Host: ricky.heliohost.org Port: 21 Type: Plain FTP (insecure) Use your cpanel username and password for the credentials. Note that we do not support FTPS (FTP over TLS).

Unfortunately not, unless you’re a donor (in which case you receive a link to create an account by email within 24 hours of donating). For free users, everyone has to compete for the free accounts at midnight UTC so it’s fair to everyone.

None on our end. Your old and new registrar should be able to help you with this. It's known as a domain transfer and is relatively straight forward. Usually you have to tell the old one you wish to unlock the domain to be transferred, then go to the new one and process a transfer for that domain.

Unblocked.

Johnny accounts cannot be unarchived at this time due to ongoing maintenance. https://www.helionet...ny-maintenance/ If you want to download your content, see this topic: https://www.helionet...johnny-backups/ If you're a donor, we can move you to another server and restore it there. Please provide a transaction ID if this is the case. Minimum donation is $1.