wolstech

This support request is being escalated to our root admin.

Please clear your cache to fix the queued page. Your site is working for me. As for the FTP issues, you're on Johnny...Johnny is meant for testing and not hosting a production website. Because Johnny signups are always open, the server is severely overloaded, which means he often suffers from major performance issues and downtime. I would recommend moving to Ricky or Tommy if you want an account with good performance and uptime. Signups open at midnight UTC every day and fill quickly. Alternately, you can donate $1 or more and either have your existing account moved, or get an invite for Tommy that works even when it's full for the day.

@bh7: https://www.helionet.org/index/topic/29876-queued-bh7/

This support request is being escalated to our root admin.

It can take a few minutes to a few hours for it to start working again.

Unblocked.

WHM is for root admins only, users don't have access to that. If you were trying to sign into WHM, that's you were blocked. cPanel for your site is located at https://ricky.heliohost.org:2083/ Unblocked.

Done. Please post from each of these to verify you own them.

You either need to delete your account and sign up when registrations open, or donate and provide the donation transaction ID to move your account without deleting it. Take a look at http://wiki.helionet.org/Moving_your_account As for Java, Tommy takes a few hours for a Java request to become active (compared to the months on Johnny), and you can also deploy your own WAR files on Tommy (which usually take a few hours from when you request their deployment to when they start working).

@Krydos: That's actually his email address, not his username. The account its attached to is banned for phishing.

Gone.

This support request is being escalated to our root admin.

Did you manually edit his skin through the AdminCP?Bingo. He was set specifically to mobile for some reason. I just changed it to the HelioNet theme, but system default probably would've worked too.

Unblocked. Try resetting your password here: https://johnny.heliohost.org:2083/resetpass?start=1 If that doesn't work, I'll escalate this for you. The account does exist and is active, but your account is different from most. You have a username that exceeds 8 characters (the normal limit)...I wonder if that could be related to this issue.

It's archived. Escalating to have it restored.

It can take 24 hours before the site works again.

Thank you for the donation. Escalating to have your account moved.

Unblocked.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

Tommy usually takes a few hours to a day or so, which is quick considering Johnny users have to wait in line for months for Java support. If you check that Java page again, it should tell you the estimated wait time.

I'm not sure if Krydos can do this or not, but I know in the past, cPanel upgrades were something we put off if we can, since it can break a bunch of stuff. Tommy actually has been upgraded once though. He had 58 or 59 when he came out and was upgraded for the AutoSSL functionality. Also, I know that Johnny can't be updated due to the ancient cPanel/CentOS versions required for that functionality. Ricky already has version 66 since he was just rebuilt.

Failed IMAP logins again. Do you have a phone or mail client set up anywhere to check mail? If so, that will cause this if the password is wrong. Hacking is not going to cause the block you're getting since it's originating from your own network. A mail client or cell phone with the wrong password definitely will cause this though. Unblocked.

How about now?

How is the computer connected to the internet? Is it though a mobile hotspot? Also, does the board still appear in mobile view if you log out?

Gone.