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Everything posted by wolstech
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator
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Unblocked. It was for failed IMAP logins, so check to make sure your mail client has the right username and password.
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Done. You should now be able to log in and your website should start working within 12 hours.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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[Solved] Please unarchive my account
wolstech replied to munchi's topic in Suspended and Queued Accounts
That account cannot be restored due to a hardware issue. An invite will be sent shortly so you can create a new account, please check your email. We apologize for any inconvenience this may cause. -
That's the thing...we don't have the disk space for such a service. There's been talks of us adding capacity, but right now we're just trying to make enough money to pay the bills every month...
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You can get rid of that by adding error_reporting(0); To the top of your scripts. It's because mysql_* functions are obsolete and you should be using mysqli instead. They'll still work as long as you run a PHP 5.x version though. They're not supported in PHP 7.x
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Please create the subdomain awesome-japanese.mshaheen.ml in cPanel. Then check if the addon domain appears in the addon domains list. If it does, wait 12 hours and clear your cache. If it does not, please let me know and I'll have another administrator look at it for you.
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Would be nice, but we don't have anywhere near the resources required to offer a proper CDN.
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The SSL certificate didn't reissue for some reason. If you look in cPanel under SSL Status, does it show the domain, and if so, what status is showing for it?
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We cannot restore deleted hosting accounts. Usernames can't be reused without assistance because of your forum account. We can rename the forum account, but you'll need to delete your hosting account and sign up again to change its username.
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Your account was suspended for the following reason: Malware. /home/vijays/public_html/.well-known/hbklomaa.php That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. We strongly recommend deleting all of your files to be sure the infection is gone, and reinstalling your files or uploading a backup that you know to be clean. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://www.clamav.net/contact<br /> Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
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Block ip address: 103.68.156.98 Please help
wolstech replied to josepric's topic in Customer Service
Please post your connection settings. That ip is still not blocked (MySQL connection failures won't get you blocked). -
You need to turn it on in cpanel first. After that, use Johnny.heliohost.org as the host name.
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Please post your main domain, and the addon domain that's broken.
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[Solved] Please Unarchive my account
wolstech replied to criza28's topic in Suspended and Queued Accounts
Done. You should now be able to log in and your website should start working within 12 hours. -
[Solved] Please Unarchive my account
wolstech replied to criza28's topic in Suspended and Queued Accounts
Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving... -
[Solved] Set Subdomain Path to outside of public_html
wolstech replied to mrj's topic in Customer Service
This is intentionally blocked as an abuse control and security measure. All domains and subdomains must have a root that's inside public_html. -
That domain should be working now. http://dropshippinghotnews.com/wp/ Please clear your cache if you see a queued page. I added it for you since you couldn't figure it out.
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Block ip address: 103.68.156.98 Please help
wolstech replied to josepric's topic in Customer Service
That address is not blocked. -
[Solved] Server Move Request | Transaction ID: 55D95837UN3348501
wolstech replied to cloudbot's topic in Escalated Requests
Thanks for the donation. Escalating so this can be moved for you. -
See https://www.helionet.org/index/topic/31327-solved-tommy-still-down/ Your issue is that you're on Johnny.