wolstech

Your account won't be able to receive or send email because there is no functional domain on your account. You need to finish setting up DNS for your domain before sending and receiving of email will work. You can either point to our name servers (ns1.heliohost.org and ns2.heliohost.org) or for external DNS, you'll need: A record pointed to 65.19.141.67 AAAA record pointed to the IPv6 shown in Plesk MX record pointed to johnny.heliohost.org SPF TXT record with the value "v=spf1 include:johnny.heliohost.org ~all". If you would like webmail, create an additional A record called "webmail" pointed to 65.19.141.67 You can check email using an IMAP client: Host: johnny.heliohost.org Username: <full email address> Password: <email password set when you create the mailbox> We are unable to provide support for external webmail clients as we have no control over the manner in which they access the server. You can try using the settings above if they allow you to specify a server to log into separately from the email address, but most do not.

These have been merged. It may take up to 2 hours for Apache to restart and everything to finalize. You might see "Not found" errors until this happens. Please use tenantproject202 for all of your work going forward. Do not create any additional accounts or you will be suspended again. If you need additional domains, please let me know and I can add an extra domain to your account for you. You still have space for 6 more.

OK. I've merged parentalcare2024 into your tenantproject202 account, you should see these two sites now. I'll get the other ones merged in shortly for you

Unsuspended. What databases and domains do you need from your other accounts? I might be able to just merge the accounts together for you.

Yep. You can have up to 10 websites and as many databases as you want inside a single account. You just have to ask us to add the additional domains And you can even add additional usernames and passwords to access Plesk if you need other people to work with you on them. Do you need additional websites set up on your one account so you can have more than one project in your account? If so, what domains do you want them to have? You can have up to 10 total.

You didn't answer my question. You are allowed ONE account. You've created at least 6. Why do you keep creating multiple accounts? Once you answer that question, I'll answer yours about the database import, assuming we decide to unsuspend you again.

Can you explain why you created 3 additional accounts after we already warned you about having more then one account?

Krydos can cancel this for you.

Please check your email for a link to reset your password.

Those backups do have all of your data in it (there's a big file called backup_user-data######.tzst in there that contains your files). It's in a format called Z-standard and you have to unpack it. Install this special version of 7-zip: https://github.com/mcmilk/7-Zip-zstd Use it to open the file you download from us, then go into the domains\madmaverick.heliohost.us\ folder and open the large TZST file called backup_user-data_######.tzst, then open the tar file inside. Your files are in there. Not the prettiest solution but it works.

Krydos can check the subscription for you. The VPS itself is still running fine as it's on a 6 month plan that's not up until April.

Added.

That's normal until the 2 hours has passed...

Krydos can cancel this for you.

Krydos should be able to create a backup of madmaverick for you. In the meantime, rafasantoni has been unsuspended.

High memory usage. 100.03 GB of memory. Excessive memory consumption is very common for node... Also, turning node off doesn't always stop existing processes from running. The node application just sat there using a ton of memory until you hit your limit and got suspended, which killed the process. Since you've already disabled node, I've gone ahead and unsuspended you. Please watch your load here going forward: https:/heliohost.org/dashboard/load/

Solved here: https://helionet.org/index/topic/58815-please-unsuspend-my-account/

Solved here: https://helionet.org/index/topic/58815-please-unsuspend-my-account/

Account parentalcare2024 has been resuspended and account tenantproject202 has been unsuspended. It may take a few minutes for it to start working.

Krydos can allow this for you.

See https://helionet.org/index/topic/58815-please-unsuspend-my-account/

You're only allowed to have one account. Which one of these two do you want to keep?

Please check your email for a link to reset your password.

What is the name of the database and the name of the database user?

See https://helionet.org/index/topic/58607-suspended-account/