wolstech

This should be resolved. Morty's /tmp folder was full and preventing the server from working properly.

This should be resolved. Morty's /tmp folder was full and preventing the server from working properly.

Should be fixed. /tmp was full again...

The httpdocs folder is Plesk's equivalent of public_html. You can just put the files in there.

That one has been unsuspended as well. In the future, please be sure to contact us before anyone sharing your internet connection or device creates an account, otherwise all of the accounts will end up suspended again. Also, please make sure the accounts remain and are used independently. If we see crosshosting (hosting pieces of a website across multiple accounts, typically to evade the space limits) or other activity that indicates the accounts are being shared between the users, they will be subject to a (possibly permanent) suspension.

This support request is being escalated to our VPS admins.

It's not related to your Tommy incident. It's because the VPS is queued for manual build. I'm pretty sure CentOS Stream10 is not an OS that can build automatically (if I remember right, only Ubuntu and Alma set up automatically). As a result you'll need to wait for a VPS admin to manually create that for you and send you the information. Escalating for attention of a VPS admin.

Unsuspended. What is the username of the roommate's account?

Well that's weird. I do see two successful password resets for you. What happens if you try to log into Morty directly at https://morty.heliohost.org/ ? Should be talesaz and whatever password you last set. Also, keep in mind that Plesk does not support passwords containing spaces or non-English characters.

SSH is not permitted for security reasons. There are ways to run a telegram bot without SSH though. The method used for starting and stopping a Discord bot can be easily adapted for example: https://wiki.helionet.org/Discord_Bot#Starting_and_Stopping_Your_Bot

Marking solved since the requested components are already present.

This is also a Krydos question.

Please check your email for a password reset link. You can also request password reset emails automatically at https://heliohost.org/reset/

Krydos would need to look at this. Not sure if this one is possible or not, as I know very little about Python.

Krydos will need to look at this as well.

Stripe I think Krydos has to cancel it and then just have you create a new new subscription. That platform is relatively new for us, so integration for stripe on our end is decidedly lacking... Escalating to see if Krydos can handle this for you.

Domains added. They can take up to 2 hours to function. Also, I noticed you're using Cloudflare. If you haven't already done so, be sure to update your A and AAAA records, as the IP addresses changed when the account moved to Morty.

That account isn't suspended on my end. I'm not sure why it's suddenly showing an inactivity page, it was renewed back on September 17. Let's have Krydos take a look.

We haven’t even started developing that server yet, so this isn’t a consideration for the foreseeable future. We’re going to be more concerned about how well (if) basic Java is even going to work.

India is a known issue. It's due to their weird banking regulations. You can make one time purchases through paypal if your card has international support, but subscriptions aren't allowed so VPSes cannot be purchased through our website. Krydos can set up a stripe link for a VPS, but it may end up being the 6 months one time purchase option. Not sure if the subscription is an option with Stripe in India or not...

Credit of $87.16 has been added to your account. Thank you again for the very generous top up Please let us know if you need anything else.

We have to add the subdomain for you. What domain do you want added?

Domain added. It can take up to 2 hours to function.

See https://helionet.org/index/topic/65819-solved-reset-host-to-default/ for the reset, which has already been completed.

Your account has been reset. You'll receive an email when it completes with a link to finish the reset process and create a new account.