wolstech

You've been moved to Tommy. Thank you for the donation.

It's used by people who can't access cPanel on the other ports. Some places like corporate networks can block 2083...

Krydos needs to manually unsuspend it. Moving so he looks at this.

It can't be reused because of the forum account. I'v renamed you to jaybird2, You should now be able to recreate your account.

The domain nyten.tk does not exist in the DNS cluster. I was going to try adding it for you, but I can't find your account (though there is an account hh295832 with a similar domain). Is this the account it belongs on? If so, is it supposed to be an addon or an alias?

Give it an hour or two. Sometimes they need an Apache restart to unsuspend. If it still doesn't work this afternoon, let me know and I'll have Krydos manually unsuspend it.

That account cannot be unarchived because it was deleted for disk space. A Tommy invitation has been sent to the address on file so you can create a new account. We apologize for any inconvenience this may cause.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

It should. I don't think crashing would undeploy it, it would just cause it to not run. Krydos needs to check on Tomcat though.

What account is it? Also, you already have an account called sanoent5, and are not allowed to have 2 accounts. If you want an account unarchived, you need to delete the sanoent5 account first.

I think Tomcat crashed. Normally you can reach the splash page for it at http://tommy.heliohost.org:8080/ (like on Johnny: http://johnny.heliohost.org:8080/ ), but it's just timing out for me.

I wouldn't be surprised if this happened when you kept trying to sign in while suspended, since the credentials for suspended accounts are considered invalid. Unblocked.

It was for failed cPanel logins. Make sure you're using the right password. Unblocked.

The account omarion4 does not exist. However, an account called omarion1 does exist and is suspended for sending too many emails. The limit is 50/day. That account has been unsuspended.

Your account has been unarchived. You should now be able to log in and your domains will start working in the next 2 hours.

Unblocked. That would do it. Applications with incorrect saved passwords are the usual cause of these issues.

@Byron: This user was a Johnny account called kerkgil that got deleted in the rebuild. There is a CPMove file in the backup but the ACP entry for the account is missing, so I wouldn't consider it unarchivable (Krydos would need to create that entry again if I wanted to restore it). Please download your backup from https://heliohost.org/backup/ and sign up again.

@Bailey: If he really doesn't want to use the forum, there's always the discord...

Mail for user cherio has been discarded.

That account failed its restoration. Krydos should be able to restore it for you, but the username will probably need to be changed. Moving so he can take a look. cPanel restorepkg version: 2.3 Restricted: no Allow Reseller Privileges: no Searching for “stosmykj”’s account archive … The system will attempt to restore the archive file “/home/cpmove-stosmykj.tar.gz”. ---------------------------------------------------------------------- You have successfully enqueued this account’s restoration. This restoration’s ID is “rickyheliohostresto20180611205710Hsr”. You can see the progress of this restoration below. If you need to show this again, run the following command: /usr/local/cpanel/bin/view_transfer rickyheliohostresto20180611205710Hsr ---------------------------------------------------------------------- The transfer with the session id, “rickyheliohostresto20180611205710Hsr” is running with PID “128057”. [128057][MASTER ]: Start Session [128057][MASTER ]: Version: 2.3 [128057][MASTER ]: Queue “RESTORE” items: 1 [128057][MASTER ]: Remote Host: [128077][RESTORE:1 ]: Starting “Account”: stosmykj [128077][RESTORE:1 ][A:stosmykj ]: Progress: 0% [128077][RESTORE:1 ][A:stosmykj ]: Starting “RESTORE” for “Account” “stosmykj”. [128077][RESTORE:1 ][A:stosmykj ]: Progress: 10% [128077][RESTORE:1 ][A:stosmykj ]: Restore File: /home/cpmove-stosmykj.tar.gz [128077][RESTORE:1 ][A:stosmykj ]: Restore Reseller Privs: no [128077][RESTORE:1 ][A:stosmykj ]: Restricted mode: no [128077][RESTORE:1 ][A:stosmykj ]: Express mode: no [128077][RESTORE:1 ][A:stosmykj ]: Target “/home” on host “ricky.heliohost.org” has 173.51 GB free and requires at least 7.96 MB free, which includes space for temporary files. [128077][RESTORE:1 ][A:stosmykj ]: The “Reseller” restore module has the following areas disabled by request: “all” [128077][RESTORE:1 ][A:stosmykj ]: ArchiveManager [128077][RESTORE:1 ][A:stosmykj ]: Preparing archive for restoration … [128077][RESTORE:1 ][A:stosmykj ]: Calculating disk space needed … [128077][RESTORE:1 ][A:stosmykj ]: Done. [128077][RESTORE:1 ][A:stosmykj ]: Target “/home/cpanelpkgrestore.TMP.work.BI7KsJzF/unsafe_to_read_archive” on host “ricky.heliohost.org” has 173.51 GB free and requires at least 7.96 MB free, which includes space for temporary files. [128077][RESTORE:1 ][A:stosmykj ]: This archive’s payload appears to be in the archive’s “cpmove-stosmykj” directory. [128077][RESTORE:1 ][A:stosmykj ]: ArchiveManager [128077][RESTORE:1 ][A:stosmykj ]: The system successfully prepared the archive for restoration. [128077][RESTORE:1 ][A:stosmykj ]: PreRestoreActions [128077][RESTORE:1 ][A:stosmykj ]: PreRestoreActions [128077][RESTORE:1 ][A:stosmykj ]: [128077][RESTORE:1 ][A:stosmykj ]: Progress: 15% [128077][RESTORE:1 ][A:stosmykj ]: Account [128077][RESTORE:1 ][A:stosmykj ]: Force Mode: no [128077][RESTORE:1 ][A:stosmykj ]: Dedicated IP Address: no [128077][RESTORE:1 ][A:stosmykj ]: Account [128077][RESTORE:1 ][A:stosmykj ]: Failed to create the account: A database owner with the name “stosmykj” already exists. [128077][RESTORE:1 ][A:stosmykj ]: Progress: 21% [128077][RESTORE:1 ][A:stosmykj ]: Progress: 100% [128077][RESTORE:1 ][A:stosmykj ]: Failed: Account Restore Failed: “Account failure: Failed to create the account: A database owner with the name “stosmykj” already exists.” [128077][RESTORE:1 ]: Account “stosmykj”: Account Restore Failed: “Account failure: Failed to create the account: A database owner with the name “stosmykj” already exists.” [128077][RESTORE:1 ]: Progress: 100% [128077][RESTORE:1 ]: Child Complete [128057][MASTER ]: Session Complete Domain lookup of domain 'stosmykj' yielded user 'root' An error occured while attempting to unsuspend “root”. The user “root” is not in a suspended state. Replacing existing .htaccess grep: /var/cpanel/userdata/stosmykj/*: No such file or directory Invalid homedir.

Unarchiving...

Best bet is to just use a different database name. The one you're having issues with won't drop for me either, so it's probably half-created and corrupt.

That account does not exist. However, there is a similarly named account stosmykj on Ricky, which has the domain stosmykj.ml. Did you mean this account?

Lets see what Krydos has to say about this.

Your mailboxes are using 947MB. Specifically, looking at your /mail folder shows a 225MB cache file, and a boatload of what appear to be returned spam messages from back when you were having issues with your account sending spam. If you want, I can delete everything in your mail folder for you. Do you want me to delete your mail?