wolstech

Click on the home directory itself at the top of the tree to view its contents. Then on the right side, check the box next to the vendor folder, and "Remove" at the top.

Your account is actually on Morty. Domain added. Please be sure to configure DNS for your new domain. The domain can take up to 2 hours to function.

This time around it's suspended because during a recent cleanup process, we determined that there may be a proxy installed on your account. In our recent Terms of Service update dated June 10, 2025, we banned proxies on Plesk accounts due to the performance issues they were causing. They now require a VPS. Since the new TOS doesn't actually take effect until June 25 for existing users, I've unsuspended you. It may take a few minutes to work again. Please either remove the node app before that date, or explain what the app actually does and why it is not a proxy. Failure to do so will result in resuspension.

In your home folder? You just delete it in the file manager or via FTP. Don't delete the httpdocs folder though, you'll break your account if you do. That folder has special permissions on it that you cannot set yourself, so it won't work right afterwards even if you try to recreate it. You're not allowed to edit or change anything outside your home folder for security reasons. You're on a shared server that has thousands of other users on it with you.

As above, typically no. Editing files is usually instant. That said, WSGI/Flask applications are an exception. Those do require a restart for code changes to take effect.

1. As above, this is by design. We disabled that feature for security reasons. 2. All of your data is inside the file "backup_user-data_2506141724.tzst" that's shown in your pictures. That file is a tar archive compressed in ZStandard format. You can open that file with the latest version of 7-zip, then open the .tar inside it to get your files. 3. HelioHost does not routinely make, nor do we guarantee the accuracy, availability, completeness, or validity of backups. That said, we do have a backup from June 12 created just before your account was reset. That file is dated June 12 @ 19:51UTC. We can un-reset your account if you would like, which will return your account to the condition it was in prior to being reset. 4. If we restore the backup listed above in #3, we will handle everything our side. Your current account will be deleted as part of the process, then the backup will recreate it in the same state as it was in as of the backup date. Users cannot do a full restore themselves as described earlier.

Plesk itself is capable of restoring backups (and in fact, unarchiving an account is exactly this), but we don't allow user-created/user-supplied backups to be restored for security reasons, as it's possible to tamper with the backups in a manner such that they would compromise the server when restored. Only the admin-created backup available from https://heliohost.org/backup/ (or the archive from an account that was previously archived) can be restored automatically, and an admin has to do it for you.

That is indeed a common cause. Our recommendation is that you not use a VPN if possible... if you do, and your connection happens to share a VPN exit server with any other user, all of the accounts accessed through the VPN will get suspended. Unsuspended. It may take a few minutes to work again.

I think I forgot to unsuspend it earlier, but just noticed in the logs that another admin unsuspended it. It did unsuspend normally from what I can see. Please try again, then try resetting the password if you're still unable to log in: https://heliohost.org/reset/

The disposable email was not the cause of the suspension, though it was also a violation. Thank you for fixing that. However, your primary reason for suspension is multiple accounts. Users are only allowed to have one account. Can you explain why we are seeing indications that at least 3 other accounts might belong to you?

I've renamed the miniproxy.php file to miniproxy.php.disabled so it won't run, and unsuspended you. Please remove this and any other proxy-related components within 24 hours. Your account doesn't appear to have the more typical node-based proxy we find (vless/xray), so I'm not going to require it be reset. I'm not sure what the rest of the code on your account does though since I can't read Chinese. It looks like some kind of game blacklist? Can you explain what the rest of it is for?

Space added. It looks like your email is already set to the one you mentioned, so I'm guessing you changed it on your side already. Please let us know if you need anything else.

Please check your PMs for information regarding your Lily account.

Krydos can take a look and fix it for you. Do you have the transaction ID of the renewal payment just in case he needs it to locate the renewal?

You do realize that python has no user interface in plesk, right? It just works. See https://wiki.helionet.org/Python and https://wiki.helionet.org/Python_Tutorial There's nothing to activate unless you need a virtual environment for stuff like custom module versions (which is what Krydos is talking about).

Thank you for the information. Your account has been updated and unsuspended. It should work again in a few minutes.

It's suspended for multiple accounts. It sounds like you're a university student since you mention doing your thesis. We've had many students from the Philippines use our service and have this happen because of the shared school network. Our service is very popular there. Do you happen to have a school/university email address we can attach to the account? If so, we can mark your account as education use and unsuspend you.

You're suspended for creating more than one account. You're only allowed to have one account. Since the other account is still suspended, I've unsuspended this one for you. It may take a few minutes to work again.

Domain added. Please be sure to configure DNS using either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A/AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.

As long as there's two people, we can just unsuspend both of them and leave them on Tommy. Sharing a computer will definitely cause this though. Moving to Morty would also solve your problem as Morty accounts are not included in the multiple account policy. Can you provide the username of your brother's account?

You got suspended again for load. I took a look and it's because your WP site is hacked, which is pretty typical for WP. The best solution to Wordpress is to not use Wordpress. You'll need to start over to fix this. Please let me know when you're ready to correct the issue and we can either unsuspend your account and block the web access, or reset the account entirely.

Our system thinks you created 2 hosting accounts. Users are only allowed to have one. Since you don't know about any other account, the account mgunlock which has the domain dagounlock.tk on it has been unsuspended. The account will take a few minutes to work again.

Alias added. Yes, please use ns1.heliohost.org and ns2.heliohost.org as the name servers. The domain can take up to 2 hours to work.

See https://wiki.helionet.org/WordPress If it's being hit by bots, this can happen even with basically no legitimate traffic.

As MoneyBroz said above, it was due to high load, but I did check and can confirm these accounts have an exemption for 2 accounts, so the multiple account detection shouldn't flag on your account as long as you don't change the account usernames or create a third account.