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Everything posted by wolstech
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You're suspended for high server load. Something went very wrong with your node app it looks like...it suddenly used some absurd amounts of memory, caused Johnny's load to skyrocket to over 130 (which caused downtime), and subsequently got you suspended for excessive memory usage (graph shows usage Monday at 1600 UTC to Tuesday 1600UTC) Can you explain what happened here?
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That topic (and the wiki guide, which has long since been written) is only applicable to accounts on our Plesk servers. It looks like you have a VPS. You'll need to find a guide for setting up Flask on a VPS and follow that instead (there's many online), or you could create an account on one of the normal Plesk plans (you can have both a Plesk account and a VPS) and use Flask on that account.
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That guide is only applicable to Plesk accounts, because we installed Flask and its other requirements on the Plesk servers. VPSes don't have Flask by default, so you would need to follow a guide for a VPS to install it yourself.
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[Solved] Account suspended
wolstech replied to shivamkumarx678's topic in Suspended and Queued Accounts
Since we did not receive a reply, we'll assume you had indeed planned to phish. Marking solved. -
Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.
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[Solved] Parked Domain Alias Request
wolstech replied to freethyroxine's topic in Escalated Requests
Do you want these to show the same content as freethyroxine.xyz (but still show the alias domain in the browser), or do you want these domains to redirect to freethyroxine.xyz instead? -
The majority of your account is being used by databases and files. You need to free up about 550MB to get below the limit, so either we need to delete most of your files, or we need to drop the databases. Alternately, you can purchase more space instead. https://heliohost.org/dashboard/storage/ The system will unsuspend you automatically if you buy more space. Do you still want something deleted? If so, what?
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Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function.
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We have to add and delete domains for you. Users cannot do it themselves.
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Domain added. It can take up to 2 hours to function.
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Domain added. Please be sure to configure DNS, either using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.
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[Solved] WordPress 500 Error After Troubleshooting
wolstech replied to durukan's topic in Customer Service
No problem. By the way, a 502 every few hours is actually normal because of Apache restarting to configure new domains and settings. Usually lasts a few minutes and then clears up on its own. -
[Solved] WordPress 500 Error After Troubleshooting
wolstech replied to durukan's topic in Customer Service
It's because your .htaccess contains php_value statements, which we don't allow (users are not permitted to change PHP settings, especially the memory limit or execution time limits). Invalid command 'php_value', perhaps misspelled or defined by a module not included in the server configuration, referer: https://allpeptides.net/ I just commented it out for you and the 500 error went away. Now it looks like you need to reinstall WP as the software itself is also broken. -
You need to provide a lot more information about what you're trying to do. Where are you seeing this error? What are you doing when you encounter this error? Is there specific code you're trying to run that is producing this?
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Users are not able to change PHP settings themselves by design. The easiest solution is to use date_default_timezone_set at the top of your code instead.
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Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.
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Select the domain, then if the option for Node is missing, select the "Get Started" tab to find it. I have no idea why some domains show it on the "dashboard" tab, while others do not, but the links go the same place regardless of which tab its on. There should be an X on that message to close that. These don't close themselves. Messages that appear on the admin side often do the same thing (stay until closed).
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[Solved] Request for a Lily Account
wolstech replied to abdullahishuru's topic in Escalated Requests
Please check your PMs for information regarding your Lily account. -
Domain changed. It can take up to 2 hours to take effect. Also, I responded regarding the Morty account in your other topic here: https://helionet.org/index/topic/66881-create-account-error/#comment-298316
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Can you try opening the link in the invite email again using something Chromium-based (Chrome/Edge/Brave/etc.) and see if it will let you finish the registration?
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Deleted.
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[Solved] Email limit on subscription is 0?
wolstech replied to fourteentrees's topic in Customer Service
A subscription limit of 0 means you've been blocked from sending email. Users are limited to a maximum of 50 emails per day. Your account sent 73 back on October 25 and lost its ability to send email as a result. Note that for our accounts, we count by recipient so a single email sent to 2 people will count as 2 emails. I've gone ahead and reset it for you. You should be able to send email again shortly. -
[Solved] Subscription suspended due to overuse
wolstech replied to wguerrero's topic in Escalated Requests
The specified backups have been discarded and the scheduled backup job has been turned off to prevent recurrence. If using scheduled backups, it's recommended to configure them with remote storage to prevent this from happening. Your domains can take up to 2 hours for the 503 Service Unavailable error to go away. Please let us know if you need anything else. -
Permissions fixed as well. Not sure what happened there...
