wolstech

Those errors mean the app requires an older version of PHP. Find out which version it's supposed to use and select that version in cPanel under MultiPHP manager. My guess is that it's meant for 5.x. PHP 7 is not backwards compatible with PHP 5 and won't run most apps made for 5.

If the username is available, you can use it. More often than not, a user's paypal email and their old account email are different. The first time a username is registered, it's attached to the email address when the forum account is created. The only way a username can be reused is if the new account is being created under the same email address as the old one. This is by design.

This is Krydos's territory. I don't know much of anything about Python...I'm a PHP guy.

It's suspended for both high server load and for having two accounts. The high server load is an easy unsuspension, but the multiple accounts is not. Users are only allowed one account. In order for me to unsuspend this one, your Tommy account needs to be suspended instead. Tommy is a much better server than Ricky, but your website is on the Ricky account. If you prefer, I can delete the Tommy account and move the Ricky account to Tommy for you. Which account do you want to keep?

He should be able to add those for you.

The invite always goes to the PayPal email. You'll need to pick different username and probably different domain as well. Once the account is set up, we can change the domain and email to match your old one. You will not be able to change the username.

It got suspended because, historically, most (over 90%) of accounts mentioning amazon turn out to be fraud or phishing of some form. We can unsuspend you, but we need to know what exactly do you plan to use this account for?

You know the drill ...

You can delete your Ricky account here: http://heliohost.org/classic/support/scripts/delete and wait an hour or two until it fully deletes (it will show as being inactive while deletion is pending). Once deleted, please donate at least $1 here: https://www.heliohost.org/tommy/ An invite should automatically send to your paypal email address within 24 hours (note that it sometimes goes to spam, so check there too). If you do not receive the invite for some reason, you can email us the transaction ID from the donation and we'll send you an invite manually.

I just took a look and realized that account can't be restored anyway because the archive is missing. The email on file was Min****@gmail.com, is that email fine for an invite to replace the account or would prefer a different one?

Your domain has been changed and your account has been unsuspended. Please give the domain a few hours to start working.

His accounts failed to create because the domain is already in the userdata. Usually that's an internal error that results from a domain not fully removing when an account is deleted. The easiest fix is to pick a free subdomain for now, then we can take care of fixing that domain once he has an account.

Yep, I did...

Luigi got it right. You got suspended because that domain is a security risk (typo-jacking). Please pick a different domain and let us know what you want it to be. We will change your domain and unsuspend you.

Gone.

From June 1, 2017...no wonder we couldn't find it. Sent.

Unarchived.

Looks like it started moving again and is working through the backlog now... Weird, especially considering his load wasn't even high.

The account cannot be restored because the archive is missing. An invite for a replacement account has been sent to the email address on file.

Yep, typo. It was actually registered that way and I fixed it earlier, but had no time to wait for DNS to set up. It's working now: http://mybai.heliohost.org/

Please check your PMs.

The account nmesisca2 was suspended due to inactivity. I restored it and it should start working again within the next hour. Please keep in mind that renewing the cPanel account attached to a Lily account does not renew the Lily account. To restore an inactive account that has a Lily account attached to it: Renew the cPanel account if needed and confirm you can log into it.Renew the Lily account once the cpanel account is working.Wait up to an hour. Lily accounts don't restore instantly unlike cPanel accounts.

Johnny isn't setting domains up at the moment, or creating accounts, or doing much of anything config or maintenance wise. Until Krydos fixes this, this won't complete its set up.

Are you still able to receive email at the old address? If not, and you've forgotten the password, you will need to abandon the account and create a new one. We are unable to send manually reset passwords to any email address other than the one on file. Do you still want me to unarchive this account?

Johnny's account management process seems to be stuck. Your account is one of 15 waiting to create at the moment, alongside numerous accounts that need to be suspended for inactivity or archived. Our other root admin Krydos needs to check on why this is stuck...