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Everything posted by wolstech
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This is not supported on our shared hosting, mostly in fairness to others also waiting for/using Java. Every war deployed causes additional load on the server, and allowing 2 wars would mean your account gets to hog a second slot that could otherwise be given to someone waiting in line. You could easily accomplish this on a VPS though. Tomcat itself is more than capable of it.
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Same issue as before. Please remove whatever software you’re using (I’m guessing WP, I can’t check from my phone) entirely. WP is notorious for this issue. If you get suspended a third time for this, it will not be unsuspended again until an admin deletes the offending software. Unsuspended.
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Krydos has to do this for you.
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Sometimes this happens. It's usually our website having issues. Try using https://ricky.heliohost.org:2083/ to log in directly instead of using our website. Note that this form requires you use dasmarcy as your username, not your email address. Also try using the password reset option on that page if necessary. If it still won't work, let me know and I'll manually reset it and take a deeper look. Finally, be aware that when your hosting server is down, our website will not allow you to log in since it has to ask the server in order to validate your password.
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WordPress got compromised...WP is notorious for this sort of problem. It's well known for being poorly coded, insecure, buggy, and also very heavy on resources. It's the leading cause of hacked accounts here at HelioHost. WP itself is notorious for security holes, and many of the free plugins and themes available for it are actually disguised backdoors. When you unknowingly install such a backdoor, it notifies the hacker, who then uses it to compromise your account, typically so they can send spam or set up a phishing site. The best way to deal with Wordpress's security issues...is to not use Wordpress. Just about any other CMS available is more secure than WP. We usually recommend Joomla. It's probably the second most common CMS in use today and has almost as much content available for it.
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[Solved] I've donated $1, could I be moved to Tommy please?
wolstech replied to willcoop's topic in Escalated Requests
Done. You can now log in, and your website will start working whenever Apache next restarts (probably within the hour since I manually requested it to restart). You may need to flush your DNS cache as well since the IP address of your account has changed. -
Done. You should now be able to log in and your website should start working within 2 hours.
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[Solved] I've donated $1, could I be moved to Tommy please?
wolstech replied to willcoop's topic in Escalated Requests
Yeah, the "send to new server" step is done, and the "receive on new server" part takes some time to move, it's 71% done... -
Unarchiving... Also, your username is xlory061.
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[Solved] I've donated $1, could I be moved to Tommy please?
wolstech replied to willcoop's topic in Escalated Requests
Moving... -
That account cannot be unsuspended because it was hacked and used for illegal activity. Please sign up again. An invite has been sent for the replacement account so you don't have to wait
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From the looks of it, that's "email marketing" software (basically a glorified spam bot). We generally don't allow the sending of bulk advertising emails here because they nearly invariably end up getting us blacklisted for spam. It appears you haven't used it yet, otherwise you'd be suspended for Spam (or Sending too many emails) instead. Please remove the contents of that folder. I'd suggest removing all of those mailxxxxx subdomains if you can. The only thing they're doing is raising the risk of your account being suspended. Unsuspended. PS: The script you're using on webvalue.xyz is broken. A lot of the data feeds that it used aren't available anymore due to age, so it won't calculate correctly unless you modify the nexstats library to use different data sources.
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That account failed to unarchive due to a server error. An invite for a replacement account has been sent to you. Please use the invite to sign up again.
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That account doesn't work because it's archived. Unarchiving. EDIT: Do you know anything about an account called fluffy48? It appears to be very similar to the one that ducky.heliohost.org belongs to.
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Based on the lack of response, I'm going to assume the account was intended to be used for phishing or other illegal activity. That account cannot be unsuspended.
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Unblocked again. This block is being caused by an external mail client (such as Outlook, or a cell phone) that's checking email with an incorrect password. Disabling the mailbox on the server won't fix it. You'll need to find and fix the device that's checking the mail.
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Cron Jobs - notice: Undefined index: SCRIPT_FILENAME in...
wolstech replied to roguitar's topic in Customer Service
It means you referenced an array index that isn't set. Your code probably references something like $array["SCRIPT_FILENAME"], but $array does not contain an index called SCRIPT_FILENAME. You'll need to debug your code. If you just want to hide the errors, you can add error_reporting(0); near the start of your file. -
Considering you donated, you should not have signed up again. Please delete any accounts you don't want here: http://heliohost.org/classic/support/scripts/delete Keep the account you want moved. Krydos has to move your account. I can't verify the donation due to it being sent through gofundme.
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Unblocked. Same as before. Please remove any password protected folders you have.
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Since we're able to confirm your identity based on your email address and post IP address matching those on the account in question, yes we can remove your 2FA for you. Two factor authentication has been removed from your account.
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That account is not suspended for inactivity. It’s banned because it got hacked and used for illegal activity. An invite for a new account will be sent to you shortly.
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Unblocked. It was for failed web page logins, which usually indicates a problem with a password protected directory.
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You're actually using it all: 0M ./cgi-bin 0M ./.well-known 376M ./rapidenglish.me 206M ./lessons 243M ./fandco.io 0M ./legacy 0M ./floydandco.co 0M ./floydandassociates.net 0M ./floydandassociates.co 823M . 125M (mysql and files outside of public_html)Your sites need to be cleaned up or you need to purchase more space. As is typical, we highly recommend not using WordPress. It's notoriously bloated, buggy, and insecure. Most of your space is being eaten up by WP installations that need some heavy cleaning, or preferably rebuilt in some other program.
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This is not supported. You would need your own VPS with root access in order to modify Apache in this manner. https://heliohost.org/vps/
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Unblocked. Please check your mail client settings so this doesn't happen again.