wolstech

Invite sent. The data from the old account is available at https://heliohost.org/backup/ if you need the content. I'll need the donation transaction information or a link to a previous topic in order to restore the 2GB storage. The backup system doesn't tell me much about the account (in fact, I only know you came from Tommy based on the dates on the archives, August 2019, which is when it crashed).

Suspended.

Please check your PMs. Yeah, the area took a beating from that storm. I personally wasn't hard hit aside from power outages, but there were tons of downed trees and other storm damage. Much of it is finally cleaned up thankfully. Power is back on pretty much everywhere, and all the major roads are open again.

Working on this now...

What link are you using to log in? You need to use either https://heliohost.org/login/ or https://tommy.heliohost.org:2083/ (with nothing after the / ). Using other links, especially a cpanel link ending in .html, won't count.

I've just been too busy to get to this. I'm also in PA and got hit by Isaias on Tuesday...between having no power until yesterday morning and the fact I have two jobs (one of which is extra busy because they sell disaster relief supplies), it'll probably be late tonight or tomorrow before I get to it. All of us are volunteer, so we do this in our free time...something I simply have had very little of since Tuesday. I've been doing what I can on my phone and my lunches until I get an hour or two to sit and just go through everything on here.

Lowercase table names are already supported. Only a root admin can restart the mysql server, and that's by design since there's thousands of people sharing it with you.

Try resetting your password: https://ricky.heliohost.org:2083/resetpass?start=1

Unarchived. It will take a few hours for the domains to start working.

It looks like bihourly is stalled on Johnny... All of the accounts from tonight are sitting waiting to be created. Also 1 delete and 5 renew pending and Apache has about a day on the clock since last restart.

To update on this, the new accounts from today have now all failed as well, and the scanner has also started malfunctioning. Apache has 36 hours since last restart too but I assume that's just a side effect of the space issue unlike last time around...

Try it now. (You're the second one today on Johnny that had an account listed as "active" after a renewal, but actually was still suspended. Not sure what's going on here...)

Try again now. It didn't unsuspend correctly when you renewed it for some reason (said "active" but was actually suspended on the server still).

Ricky cPanel is down due to having run out of disk space. Follow this for updates: https://www.helionet.org/index/topic/40650-krydos-ricky-out-of-space/

Please reset your password using this link: https://ricky.heliohost.org:2083/resetpass?start=1 Please keep in mind that Ricky currently has an issue with a disk partition being full. If you receive an error regarding cPanel being suspended due to disk space, you'll need to wait until that issue is fixed before you reset your password.

You need a cPanel account anyway, so get a tommy account for Node then request lily access. Lily accounts don’t count for the one account limit because they have to piggyback on a cPanel account due to how they work.

Warning is up. Load spike just got it suspended again.

Domain changed. Please give it a little while to start working.

What domain are you trying to change it to?

Where exactly are you getting stuck in the process? It's something wrong on your end because we had well over 30 users get an account yesterday before we ran out of space for the day. If you're getting stuck on the server select page with a bunch of "Full" buttons, that just means you're either trying at the wrong time of day, or are too late for that day. You can see when the signups open here: http://heliohost.grd.net.pl/monitor/ Johnny had accounts available for 4 hours for the 2020-08-04 date. If you're not receiving the email to click the link when you first sign up, please check spam or try a different email provider (Gmail is the best choice). Many providers have our email marked as spam because abuse sometimes ends up hosted here. Also, you only receive ONE email from us, the one with the link you click to verify the email address. We don't send any additional emails regarding a signup.

What are you seeing on the website? If it's invalid password, it's probably actually an issue with server load. The website will throw an invalid password error if it can't tell whether a password was good (usually because the server didn't respond). Unless you're trying to use one of the options on the site, just sign in directly: https://tommy.heliohost.org:2083/ (make sure there's nothing after the / when signing in). The logins still count for inactivity purposes. Please be aware that this form does not accept email addresses. Also, 2FA has been known to cause some odd issues from time to time in the past, but it usually works pretty well these days, especially if you log into Tommy directly.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

The account tycoon has been removed and the domain of tycoon59 has been changed to http://tycoon.heliohost.org/ Please give it a few hours for everything to update, and if something still isn't working, please let us know.

The delete failing might be related to this issue: https://www.helionet.org/index/topic/40633-krydos-ricky-apache-restart-stuck/ Please check your email and reply to confirm you want the account above deleted manually and I'll remove it for you. Once I do that, I can make the domain match your old account. We cannot change the username of an account though.

Please follow this topic for information regarding the issue on Ricky: https://www.helionet.org/index/topic/40633-krydos-ricky-apache-restart-stuck/