wolstech

Unsuspended.

Done. You should now be able to log in and your website should be working again.

Unarchiving...

CF doesn’t really offer a “true” DNS only solution. Even if you disable the caching/CDN features, the request still passes through them. If you do an nslookup on a cloudflare’d domain, It’s going to return an IP that’s not ours, even if the caching/CDN is disabled. As long as it doesn’t return our IP, autossl will not work.

Done. Thank you for the donation! If you see a queued/suspended page or a 404 error, please clear your browser cache and flush your operating system's DNS cache.

Moving...

The system thinks it already has a valid certificate for that domain, which is odd since it's using one that definitely doesn't have that domain listed on it. Manually running AutoSSL and restarting Apache didn't help. Lets see what Krydos said.

Johnny had AutoSSL enabled accidentally when it was recently rebuilt. We've never offered it on Johnny, and removed it when it was noticed. We don't offer it on Johnny due to the amount of load that SSL causes. AutoSSL use a decent amount of resources to process certificates and all the actual SSL connections to websites are very resource hungry (when compared to plain HTTP). SSL does work on Johnny if a user provides their own certs, but not providing the certificates helps reduce load by reducing the number of people on that server who use SSL connections to only those who make the effort to set it up.

@icn: It can be. They're created at the same time, but are in fact two entirely separate accounts. You can have one but not the other. @trumxic: Poof.

Sure you can. @Krydos: The typical questions about the mail use are answered in the top post.

To keep it short: 3 emails. Forwarded mail and mail sent to yourself still counts. External server is not supported for mail(), you need to use smtp functions or sockets to do this. For load, it may or may not be. Depends how busy the server is. Our load detection is kind of odd. There's no set amount that any one account can cause, but rather it become easier to get suspended as server load rises. Easiest way to control this is to not let them upload all 6 pictures at once. I've been using GD for small pictures for years without issue. Just do it one at a time, preferably with a gap in between.

Wait. The certificates can take up to 24 hours to renew. Also, be aware that if there's something preventing the system from accessing the .well-known folder over plain HTTP (like a redirect that forces users to https), the certificate won't renew at all until you remove whatever is blocking it.

That account does not exist. Are you sure the username is correct?

First off, be aware that most older software expects 5.x. PHP 7 is not fully backwards compatible with 5.x (in fact, it's nowhere near), so odds are pretty good that program will have strange issues (or just not run at all) on 7.2. I looked that program up, it's from 2015 and was written for PHP 5.4. On Tommy, all of our 5.x versions already have mcrypt enabled. Switch to 5.6 (or 5.4 if 5.6 is still too new) and it will work properly. That's not to say it won't run on 7.2 if we enable mcrypt (and Krydos should be able to enable that for you), but be aware that it may not function as intended of you run it on 7.x.

I see a hello world from Wordpress now. I believe this is fixed. Thanks for taking care of it

Yes. Three different visits all got me the same scam page earlier. It appears to be a poisoned ad of some kind. At the moment it is now redirecting to a random page. I got realtor.com the first time, and malware the second time (fake flash player update). It's worth noting that Wordpress is infamous for this sort of issue. It has the worst security of any content management system out there, and there are also tons of malicious themes and plugins available for it. We usually recommend our users not use Wordpress for this reason, as it's a leading cause of malware infection. I would recommend deleting your Wordpress installation and finding another product to use.

If you point the addon to the public html folder, they're going to show the same content by design and are functionally identical to an alias. If they need to show different content, create a new folder inside public html and select that folder instead when creating the addon domain. If they're supposed to show the same content, then it's configured correctly and the software you're using is causing that redirect. (Wordpress is known for it for example). You would need to get assistance with the software from whoever makes the software. By the way, something on your site (kiranaa.helihost.org) is serving browser hijack malware...I'm on an iPad and got redirected to a scam site 3 different times when I tried to visit your site. Please remove this ASAP or your account will get suspended for serving malware.

That domain is working properly. What exactly is the issue?

Domain changed.

Let's have Krydos take care of this for you. (Normally I'd do it, but I'm on mobile until Wednesday...)

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator

Both http://www.professorparticular.info/ and http://professorparticular.info/ are working fine for me now, and both show the same page as expected. If one of them doesn't work for you, it's likely a stale cache somewhere. Give it 24 hours fir everything to settle, and I would suggest that you clear your cache again as well.

Done. Your account has been moved to Tommy. Please flush your DNS resolver and clear your cache if you see a queued page or a not found error. Thank you for the donation

Moving...

Ricky is like that. He works fine, but is rather slow simply because the server hardware is just old (2005). The only server with "normal" loading speeds is Tommy, but it's basically impossible to get onto for free anymore due to demand (we offer free signups at midnight UTC every day, but they fill in <10 seconds). Most people donate to get a Tommy account these days ($1 will do, and you can keep the account forever as long as you log in once a month). You can see overall server performance for the various servers here: http://heliohost.grd.net.pl/monitor/ Even Tommy has been a bit busy today.