wolstech

No it won't.

You're suspended for sending too many emails. The limit is 50 per day. Unsuspended.

@sohamb03: With that error he has, he won't be able to install a certificate for the domain. He can't even get to the SSL settings for that domain (and I can't either...it blows up with the same error when I run AutoSSL from WHM...)

Try removing that subdomain entirely then adding it back again. I can't even run Autossl on that because it fails with the same error. If that doesn't fix the error message, let me know and I'll have Krydos look at it.

Lets have Krydos set this up for you.

We can't. The forum is long out of support due to its age, so bug fix updates are not available anymore for it. We have to replace it or buy a new major version (IPB 4) in order to fix the issue. There's been talk about that, but no actual decision or anything as to how or when that'll happen.

I just changed this through WHM this time around because it didn't take when Byron did it. @Byron: The normal admin tools and the user-facing domain script don't work for Johnny main domain changes due to an API compatibility issue.

He'll see this when he next checks the escalated section

Considering the complaints were across different servers and parts of the world, I'd say bad luck. This user is on Ricky and located in Peru. The other was on Tommy and connecting from Spain. Plain (insecure) FTP on port 21 is always an option and usually works where SFTP will not. FTP over TLS is not supported (though despite the fact we say that, I use it all the time on Tommy...I'm not sure why my account works when most others don't).

If you mean you bought a domain, the first step is to go to your registrar's website and set its DNS servers to ns1.heliohost.org and ns2.heliohost.org. After that, if you don't already have an account here, you need to either sign up when registrations open at midnight UTC, or donate and receive an invitation to skip the wait and automatically get an account on our fastest server. Then you just enter your domain when directed during sign up, wait an hour or two, and it'll work Once it works, you just need to install software and build a website. The Softaculous option in cPanel can install the software for you (Joomla is a good choice for many websites because there's tons of templates and plugins available for it), but you'll need obviously need to make your own content.

Krydos is the one to answer this...lets have him take a look.

The domain name itself is enough to earn a ban if it's too close to a legitimate website associated with a government or notable company. I recently had to ban another account because his domain was one letter off from a US Airforce email domain too, so it's not just you. The vast majority of our users will never have an issue with our service. We have nearly 20,000 accounts, and less than 200 are suspended, nearly all for phishing. Your ban is specifically for "Deceptive domains", not phishing or anything else. This has been an issue the past couple of weeks. For instance, I recently had 3 separate accounts with domains imitating a reputable German manufacturing company. These were used to host a fake website and send emails that purported to be from the company. The emails I found on one of the accounts show they were being used to commit wire fraud. The domain that imitates a government domain should be considered permanently banned and cannot be recovered. This is non-negotiable. Please be mindful of the following: Hosting a website for a cargo or courier company substantially increases the risk of a suspension, as these historically have shown to be high risk for phishing activity.Hosting a domain or website that is designed to imitate a government website or any notable company (Paypal, Microsoft, Google, any bank, etc.) will earn you a permanent ban.Hosting phishing or other illegal activity of any kind (including, but not limited to: fraud, intellectual property infringement, spam, malware distribution, hacking, botnets, data theft, and similar) will earn you a permanent ban.Since your domains did not have any illegal content, I'll allow you set up another account, though you'll need to pick domains that do not imitate real companies or governments. An invite has been sent for a replacement account.

@flazepe: That's actually the one that got him suspended. There is also a similar account from an IP close to his that's banned for phishing. It also has a ton of fake cargo company domains on it like his does, as well as a fake copy of a foreign bank website (which earned it the phishing ban). There's too much data pointing to this account being intended for phishing or other deceptive practices for me to buy his story of being a legitimate web developer. Real web developers would just use a dummy domain for development and let their client set it up on the real domain when ready. Besides, there's no reason to ever own a domain that's obviously meant to imitate a government domain. This account cannot be unsuspended.

It's suspended because domains like the ones on your account have a high risk of engaging in phishing, which is both illegal and against our terms of service. Can you explain what you're doing with a bunch of fake freight company websites?

SFTP and FTP both work fine for me on Tommy. Since he says he tried 3 different connections and devices, it's his account. I'll let Krydos figure it out.

Try plain FTP on port 21 instead. It usually works when SFTP won't. As for Java logs, I have no idea. Krydos would be the one to know more about why that's happening.

The account mdarcan does not exist. I also tried massimo, which also does not exist.

Unexpected end of file is usually either the server being overloaded, or something interfering with the connection in my experience. If trying again later doesn't fix it, my next suggestion would be to try a different internet connection (especially if you're at work or school, where firewalls are likely to block it).

Your home folder path should be shown in cPanel on the right side. Create a folder inside your home folder (e.g. /home/username/javalog) and grant that folder 756 or 757 permissions. Then add code to your java app that generates logs and saves them in there. Tomcat apps run as another user, so you have to give "other users" (the third number) the write attribute in order for it to save logs in there. Do NOT use the home folder itself as the log path, it won't have permission to save directly in the home folder, and changing the permissions will break your account.

Lets have Krydos set this up for you...

The general advice here is to have the application generate its own log somewhere where you can access it (such as in your home folder). If you ever do need the tomcat logs, you can ask for them Krydos can get the relevant parts for you. We can't provide the whole log because the log contains sensitive information for every java application running on the server.

Let's have Krydos set this up for you.

Tommy's PHP 7.2 doesn't have the pgsql plugin installed for some reason. It's available on Ricky and Johnny, somill move this to have Krydos install it on tommy.

It is, but if we do so, you'll lose regular http access. You can only have one or the other, as otherwise your account would hog two java slots. Do you want us to remove http access and add https access instead?

What ip addresses need access, or do you want any ip to be allowed?