wolstech

That folder does indeed exist on your account, it's in your public_html folder. It's part of a program called Babbel that's installed in there. The index.php for that program shows this: /* ******************************************************** * @author Santos Montano B. (Lito Santos M.) * @author_url 1: http://www.kanorika.com * @author_url 2: http://codecanyon.net/user/kanorika * @author_email: info@kanorika.com ******************************************************** * Babbel - Collective Intelligence * Copyright (c) 2018 Kanorika. All rights reserved. ******************************************************** */ What appears to have happened is that someone broke into that software and attempted to convert it to Arabic language...not realizing that a system intended to be in english/spanish lacks an Arabic language pack. Looking in the database shows a lot of the things like the name of the site and description are all Arabic now too.

Well, the software requires whatever that file is to function. From the looks of it, the file is specific to language "ar". Did you change the application's language shortly before this happened? I have a feeling the issue is related to the application looking for a language pack that's missing. Check your config file to see if there's an option to select a language. If there is, set that to one that's installed (go to that languages folder and see what options there are, odds are en or en-us will be in there at the very least).

Does the file /home/aanaser/public_html/system/languages/ar/global/global.php actually exist?

There's no details available for it unfortunately, because the system doesn't really log the exact events that trigger the block. I checked the firewall logs and found nothing. System maillog only shows your (successful) POP logins from yesterday. The only information the system shows for an IP ban is IP, service and server, in your case that it was blocked for having 20 or more failed SMTP logins in a one hour period, on Tommy.

Unblocked.

TIL Ashoat also owns bluestone coding. I had never bothered to look into that despite seeing the mention of it in the ACP.

Our servers do not support Django 3.x at this time. Our servers offers 2.1.13 running on python 3.7. You'll need to use the older version of django to host with us. The full version list of modules we support is available here: https://krydos2.heliohost.org/cgi-bin/modules37.py Alternately, you can purchase a VPS instead, which gives you root access and will let you run whatever programs and version you want: https://heliohost.org/vps/

This account is indeed suspended for suspected domain theft. Usually when we detect this sort of thing, it's because someone swept Whois for domains pointing to us that aren't hosted, adds them all to their account, then attempts to serve either ads or malicious content on them (e.g, malware or phishing). Doing this is illegal (theft, you're hijacking a domain you have no rights to use) and also against our terms of service (which prohibits illegal activity). If these domains are actually all yours, please provide proof of ownership (e.g. purchase receipts, documentation from your registrar, etc.) for EVERY domain on the account. If they're not yours, your account cannot be unsuspended.

Bingo. Picking weird domains such as the one on this account are a great way to get an account flagged for this because in our experience, roughly 90% of accounts that pick such domains eventually phish.

Your site is loading fine, though it's very slow. (Took 30 seconds...Wordpress sucks). Wordpress is going to be borderline unusable on Ricky or Johnny due to how bloated it is. We recommend users not use WP anyway, it's notorious for not working well because it's so badly written, even on a fast server like tommy. It's also very inefficiently written and often causes high load, and very easily hacked (in fact, so much so that it's the number one cause of high load suspensions, hacked accounts, and accidental spam and phishing bans). I see your directory listing just fine. Replace Wordpress with something else and you'll be fine.

Please check your PMs.

You must pick one of the other servers first yes. Lily accounts are actually created alongside the cPanel account, so you’ll have both. The cPanel account is used for DNS management and email among other things, so you have to have one even if you don’t plan to use it for hosting. Sign up for one of the other servers of your choice, then let me know your username once your account is created and I’ll get the lily account created.

It can take several hours. Last Apache restart was 3 hours ago. Until the next restart occurs, the site won't work. The restarts occur only when load is low enough to avoid extended downtime on the server. It's supposed to be every 2 hours during periods of low load, but can be extended if load is high.

Is it the one cPanel produces? If so, you have to unpack it first. Inside the tar archive is a folder called homedir that has all of your files, and a folder called mysql that contains your databases. The backup page in cPanel has an option to restore the database backups. Just select each file you want to restore and it'll create and populate the database. The files you can just upload with FTP or file manager. Odds are the ones you'll care about are the public_html folder. There's no need to restore the .folders (they're cPanel system data typically).

Sorry for the delay...Johnny took nearly 2 hours to delete your old account. Now I'm waiting on Ricky to change your domain and restart Apache, after which it should work. The domain change actually succeeded once the old account was removed and is now queued, so it's just a matter of waiting until Apache restarts so it works.

That's exactly what it is. From the looks of it, the old account is only half-removed (probably failed due to load part way through). I'm re-deleting your Johnny account now, then I'll try changing your domain again.

There's a conflict with something on Johnny. I'm looking into it...

The domain on rebal15 has been changed to ifhub.heliohost.org.

Krydos has to do this since it has Java enabled. If I move it, the Java will break and I don't know how to fix that.

@Luigi123: That glitch happens sometimes. The admin tools will have two identical rows that refer to the same account. You can just ignore one of them. I think they clean themselves up eventually, but if not, Krydos or I can remove the duplicate record from the database. Do NOT try to use delete on the duplicate row to fix these, you'll delete his account.

Unarchiving...

Yes we do Lily supports ASP.NET Core 3.1. Please keep in mind that Lily is experimental and has no real user interface beyond FTP and PhpMyAdmin, so I have to make changes for you if you need certain things done like registering applications. If you're interested, please let me know your hosting account name and I'll set up a second account on Lily for you.

Tommy has no limit at this time, but that's subject to change if someone abuses the mysql server.

The account rebal155 has been removed.

Which account are you trying to delete? I see two accounts, rebal15 (active on Ricky), and rebal155 (inactive on Johnny).