wolstech

Added. You can use A and AAAA records to point the domain to us. The IP addresses needed will be visible in Plesk below the domain options once the domain finishes adding. The domain can take up to 2 hours to function.

Credit added. Your account now has $27.0519 in its balance. Thank you for your payment.

Oh yeah that will do it. Also, if you were seeing outgoing mail not deliver from your account, it's probably because SPF and DKIM weren't set up for the account (we don't configure these unless people ask for it). I've gone ahead and set those up for you and also restored your mail service. We recommend avoiding using the forwarding function in Plesk, as every forwarded email counts as a sent message, and simply receiving a bunch of mail can cause you to lose your email service... Finally, now that email is enabled again and SPF and DKIM are set up on your account, we recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Your account's email service was removed because you exceeded the 50 per day email limit. Forms being hit by bots, excessive automated notifications, or using the mail forwarding feature are the most common reasons users exceed this limit. Note also that each recipient on an email is considered one email, so a single message sent to two people counts as two emails. Do you know why you would've sent more than 50 emails in a day?

Domains added. They can take up to 2 hours to work.

Getting suspended can cause weird issues like this on occasion. That log is basically "username or password is incorrect". Try changing the mailbox password in Plesk.

Domain added. please be sure to configure DNS with either our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.

Weird. Not blocked. I'm not sure why this doesn't work considering you said you already enabled remote access. Let's have Krydos take a look.

I'm not sure if we can enable this or not. Most people who want it try to convert video with it, which is basically a guaranteed load suspension for anyone that isn't on Morty. Lets see what Krydos says.

Domain changed. It can take up to 2 hours to function.

What IPs are the failed connections coming from? They might be blocked in our firewall.

Should be fixed for the minutice and costajca domains but may take 2 hours to take effect. For mail, the officially supported solution is to use morty.heliohost.org as the IMAP and SMTP host names. There is no webmail or mail subdomain under the elearning domain (fourth level domains don't have these), so you won't be able to get a certificate for those. Wildcard certificates are not supported on our service.

Removed.

That domain cannot be deleted because it is the main domain. It would need to be replaced with another domain that is not already added as an addon domain. Also, your account is broken because the document roots for all 3 domains look to have been deleted and you dumped the website content in the home folder. You'll need to reset your account and start over, which will delete all 3 domains and all content belonging to them. During the reset you could just make rvan.net the main domain instead. Please let us know when you're ready to reset your account.

What are you using for the hostname when connecting externally?

Krydos can set this up for you.

Domain added. It can take up to 2 hours to function.

Funds added. Thank you for your payment.

Domain added. It can take up to 2 hours to function.

You're suspended because your Wordpress installation got hacked and your account is full of malware. Wordpress is infamous for having security issues, especially when plugins are used. It's an easy target for hackers, and once they get in, they use your site to deploy malware, send spam, or set up a phishing site. Because the account contains malware, it will need to be reset without a backup in order to be unsuspended, which permanently deletes all of your data. Are you ready to reset your account?

Morty is working properly on our side and I cannot reproduce the described problem. More often than not, a blank white screen in Plesk is a cache issue. Please try clearing your browser cache, as well as trying an incognito window or another browser.

I'll escalate this to Krydos, but I'm not sure this one will be approved simply because based on the name, it looks like it was something you made. The modules we typically allow requests on are standard major name modules offered via pip.

Thank you for the information. I'll flag this for Krydos to get his input and get the records set up for you.

The IP you are posting from is not blocked, and your account is not suspended or anything either. Duplicate request. See https://helionet.org/index/topic/66694-queued-sunamong/#comment-297622

The IP you are posting from is not blocked, and your account is not suspended or anything either. Is there a specific IP you need us to check?