wolstech

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.

There was an internal problem with the database server on Ricky that made it impossible to reuse the username victord, so we had to change the username to restore the account.

Krydos will need to unarchive this since it failed:

Not surprised by the lack of a response...

It's banned for phishing. I think the contents speak for themselves here: root@ricky [/home/online1/www]# ls -R .: cgi-bin chasebankaction.heliohost.org chaseonline.verify.com online.chase.com www.online.chase.com ./cgi-bin: ./chasebankaction.heliohost.org: cgi-bin ./chasebankaction.heliohost.org/cgi-bin: ./chaseonline.verify.com: cgi-bin ./chaseonline.verify.com/cgi-bin: ./online.chase.com: cgi-bin ./online.chase.com/cgi-bin: ./www.online.chase.com: CHASE_SCAMPAGE_2020.zip httpswww.chase.com ./www.online.chase.com/httpswww.chase.com: 8714f763f70c08a8edd5088028738c18 blocker.php index.php page ./www.online.chase.com/httpswww.chase.com/8714f763f70c08a8edd5088028738c18: confirm.php Email.php HARD.php images img.php index.php mailer.php ./www.online.chase.com/httpswww.chase.com/8714f763f70c08a8edd5088028738c18/images: back1.png d2.png d6.png fff.png hard.png headerss.png loginscreen.png slide2.png sss.png c1.png d3.png d7.png fobefore.png HARD_upload.js jquery.fileupload.js log on.png slide3.png update2.png confirmacc.png d4.png demo.png footer.png head2.png line2.png logo.png slide4.png update.png d1.png d5.png favicon.ico footersss.png head3.png liness.png slide1.png slide5.png ./www.online.chase.com/httpswww.chase.com/page: confirm.php Email.php HARD.php images img.php index.php mailer.php ./www.online.chase.com/httpswww.chase.com/page/images: back1.png d2.png d6.png fff.png hard.png headerss.png loginscreen.png slide2.png sss.png c1.png d3.png d7.png fobefore.png HARD_upload.js jquery.fileupload.js log on.png slide3.png update2.png confirmacc.png d4.png demo.png footer.png head2.png line2.png logo.png slide4.png update.png d1.png d5.png favicon.ico footersss.png head3.png liness.png slide1.png slide5.png root@ricky [/home/online1/www]#

It was indeed high load. Unsuspended. Krydos might have an idea what caused the load, however the servers these days usually only point to a process name, which will probably be PHP.

It's banned because we have reason to believe it was intended for phishing...care to explain why you picked that domain and appear to be hiding behind what I'm guessing is a VPN running on AWS?

Because of Cloudflare. Our systems don't support CF properly. Remove it and set the NS to ns1.heliohost.org and ns2.heliohost.org, and it should work. If it does, once the site is working, try deleting the zone from Cloudflare and letting CF set it up again.

Unsuspended. If you're building a support website of some kind, do not use the logos or likeness of any legitimate company such as paypal or a bank. Doing so will result in a permanent ban for phishing.

Krydos might know why this is...

Unarchived.

What do you plan to use that account for?

Do you mean how to change it?

No idea what causes it to happen, but it seems to happen to most users after a while, and this exact scenario is the reason we don't support FTP over TLS.

Unarchived.

What settings are you using? The correct settings are below. Please keep in mind that we don't support FTP over TLS (though it's known to sometimes work randomly), so if you're using that, it's probably why you're experiencing issues. If you're unable to use SFTP, please use "plain" (unencrypted) FTP on port 21 instead. SFTP host: tommy.heliohost.org SFTP port: 1342 SFTP protocol: SFTP SFTP logon type: Normal SFTP Username: trenten SFTP password: <same as cpanel>

You've done all the steps right. Depending on the host though, there are a few that block external databases on their end, so it might actually be that your other host doesn't allow it. What happens if you try to remotely access your database from something like your home computer?

What account is suspended?

FTP issues are usually load related. You said it happened right around the time registrations opened so the server is probably busy setting up new accounts...

Yes it is. Krydos can do that for you.

Normally we would ask for ID for both people to prove there's two people, but I'm not sure what we'd accept here for the second "person" since that account is a team/project used by more than one person. Lets see what Krydos says.

Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.

We accept other ways of donating too such as crypto: https://www.heliohost.org/donate/ If you use one of these methods, please post a transaction ID once you donate and we can get you moved.

There's a first for everything...load suspension caused by the spam filter receiving too much spam, who would've thought that was even possible?

Krydos might be able to do that.