wolstech

This happens if you log in twice in a very short period of time, or if your IP address changes frequently resulting in multiple sessions when it changes during use (common for reasons like accessing it on a mobile phone).

Please check your email for a link to reset your password. Also, in the future, please post these requests in the Customer Service section. The "Contact HelioNet" section is rarely checked and primarily used for requesting forum account deletions and name changes. Posting in the wrong section may delay or prevent receiving a response to your request.

Unsuspended. Please remove all copyrighted content within 24 hours. In the meantime, I've also added deny from all to your .htaccess file so the offending content remains offline. Once you've removed the content, please delete the .htaccess file in your home folder to enable your site again.

The email address on the paypal account used to donate already matches the account you created (the donation in Paypal appears to be from lux****@***l.com, which is the same email address used on hosting account). If you wish to change the email address on your hosting account, you can do so by logging into Plesk, clicking your username in the upper right, and editing your profile.

Krydos can cancel this for you.

Please check your email for a link to reset your password.

Added. It'll take up to 2 hours to work.

Account chichailyes has been deleted and an invite for a new account has been sent to you.

To start over we have to delete your entire account and reinvite you. You'll need to back up any data you want to keep as it'll be lost when we delete your account. Do you want me to delete your account and reinvite you?

If he knows the current password and can log in, he can change it from Plesk (click username in upper right->profile).

Assuming the credentials are correct, this occurs when you didn't enable remote access for the MySQL user. If you edit the database user in plesk, there is an option to enable remote access for the user. This needs to be turned on in order for remote connections to work using that database user.

Use tommy2.heliohost.org:3306 as the host name if you're accessing the database remotely. Note that when you create the database user in Plesk, you must specifically enable the user for remote connections, otherwise you'll receive an access denied error.

Our email system does not support pictures so we can't see the error. That said, I'm assuming you're trying to log into the forums at https://helionet.org/ If you're unable to log in there, please using the lost password option: https://helionet.org/index/lostpassword/ Note that this password and your hosting account password are separate, and that resetting your password here will NOT change your hosting account password.

It's labeled as MariaDB. MariaDB is an open source version of MySQL (which was bought by Oracle years back and became a commercial, closed-source product).

Please check your email for a link to reset your password.

Yes. The httpdocs folder is equivalent to the public_html folder that was used on cpanel.

This was related to an IP address change being done in the background to reverse a DDoS mitigation from a few weeks ago. Please clear your cache and your site should be working again.

Yes you can. The DNS records for popnow.heliohost.us have been cleaned up. Try using your invite again now and that domain should be free for you.

Assuming duplicate of https://helionet.org/index/topic/56323-solved-add-domain/ , marking as solved.

These domains are already attached to his account.

Marking solved since you also emailed us and it was resolved there. https://helionet.org/index/topic/56433-hh264814-account-problem/

And even though you received a Tommy invite for your donation, yes Johnny does support PHP.

Tommy invite sent. Thank you for the donation.

Ricky users were moved to Johnny, not to Tommy. If you're a donor, please send us the transaction number from your donation and we'll send a Tommy invite for you. If you're not a donor, please let us know and we'll be happy to send you a Johnny invite at no cost.

I responded 12 minutes after you asked this last time...see my response here: https://helionet.org/index/topic/56412-signed-up-3-days-ago/#comment-249180 I need the transaction number of the donation to get you the missing invite.