wolstech

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Please check your PMs.

Correct. The support email does not accept attachments. You have to use a PM on the forums to do it instead. Please send the PM to the admin who is assisting you, then post in your forum topic letting them know to check their PMs. https://www.helionet.org/index/index.php?app=members&module=messaging

Did you download via FTP by chance? I've seen that cause this one (the FTP client opens many connections at once to download faster). For better results, use the full backup option in cPanel. Unblocked. It may take 10 minutes to be effective.

It was actually for failed SFTP logins, make sure you're using only your cpanel username (not email!) and password for SFTP. Unblocked. (It can take 10 minutes to be effective).

Why do you need the email addresses free (you aren't allowed to sign up for any additional accounts, so this should be moot...you're only allowed to have 1 per our terms of service)? As for the domain, what main domain do you want on your santy account? I can change that for you.

It's really slow for me.... Looks like they might be having problems since their site is usually nowhere near that slow.

I think this is the second or third time this has happened to this particular user. He needs to remove WordPress entirely I think. If it happens again, he will need to buy a VPS or move to Johnny.

Make sure you’re using plain (unencrypted) FTP on port 21 for these. The additional FTP accounts do not work with SFTP, and FTP over TLS is not supported.

Please check your PMs for the Lily account information. Please keep in mind that Lily accounts are linked to a cpanel account, so you need to keep your tommy account active. If you don't, the Lily account will get suspended for inactivity when the tommy account does. Lily doesn't auto suspend for high load, but resource hungry users will get a manual suspension if they cause an impact. Also, the same 50/day mail limit and 1GB space limits apply just like tommy, though they are counted separately (you get 1GB and 50 emails/day on each server).

Sure. It'll probably be tonight before I'm at my computer to set you up, but I'll send you a PM with information once i create an account for you. Please keep in mind that while Lily is fast like tommy, it's also quite bare. It has no proper user interface or other niceties (just ftp and phpmyadmin), so there's a bunch of things (mostly IIS settings) I might need to do for you. We have a bunch of other users on there though, and they're doing quite well with it.

ASP.NET is no longer offered on Johnny or tommy. There's a dedicated windows server called Lily for that instead now.

Please check your PMs.

Please keep in mind that if we determine that you're using the second account primarily for the purpose of getting extra disk space, it will be suspended. I'll get this set up shortly for you.

I started unsuspending it on my ipad, posted, and left it spinning because I had to leave for work...guessing it timed out.

Unsuspended, please remove WP quickly. As for tommy, Krydos will probably need to do that since I don't see any record in your forum history or the backup system that your account was previously on Tommy. Was it under a different username?

See https://www.helionet.org/index/topic/41667-suspended-rakinar5/

Tommy fills in less than 10 seconds every day. We don't have an exact number of accounts per server because it varies day to day based on number of deleted/archived/suspended accounts and overall server load. I will say though that in most cases, the typical ranges for each server are 1-5 accounts for Tommy, 5-15 for Ricky, and 20+ for Johnny. For the domains, I've removed them, please give it a little while to finish cleaning them up, then you can try adding them to your Tommy account. As for server load, the best way to keep load down is to avoid WordPress (it's by far the worst offender we see). Many users never run into load issues, though bloated software like WP, broken apps and code (e.g. infinite loops), and the "hug of death" (getting tons of traffic because you got mentioned on social media) are the common offenders.

This is not permitted. 512Mb is *well* into "buy a VPS" territory. In fact, Wordpress is only application we recommend people not use, primarily because it uses so much memory that it nearly always ends with a high load suspension for it. That also ignores the fact that it's very easy to hack, and earns tons of people accidental bans when the hacker sets up phishing on their account. The proper solution here is to use something that's not Wordpress.

Different emails don't matter. It's one account per person, not one per email.

Rakinar5 has been unsuspended. You can change the email address in cpanel under "contact information" (it's all the way at the bottom). Please keep in mind that things like our website may take a few hours to update once you change it. Also, if your unaware, you can host more than one domain on a single account using the alias or addon domain features. Since you had multiple domains, if you want me to free them up so you can add them as addon or alias domains on your rakinar5 account, please let us know.

But you created two accounts just tonight, which is what triggered the suspension (your old accounts don't count if they're archived). Since you only mentioned this one, I'll unsuspend it and leave the second one suspended. Unsuspended.

It was for high server load. Please fix it quickly. Unsuspended.

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this simply static Wordpress plugin (supported up to v4.9, or on v5.x if used with the ClassicPress plugin). It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.

Your account was suspended because our systems detected that you might have more than one account.<br /><br />We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none.<br /><br />One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username.<br /><br />Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know.<br /><br />Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc.<br /><br />Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.