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Everything posted by wolstech
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What database system and format are the databases being migrated in? Usually to migrate existing DBs to Lily, you'd need to upload .sql files or import through a database manager. Mysql can import through phpmyadmin, MSSQL you'd need to request, then you can connect with a tool like SSMS and import the contents.
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There is only one person (Krydos) who can support the VPS service due to its specialized nature (as opposed to shared hosting which has many admins). He will investigate when he sees this. We used to have a second person but they have not been around in a while. Please keep in mind that because all of us are volunteers and VPS is a separate specialty from our much larger and more popular shared hosting offerings, VPS support can take 24 hours or longer as a result. In some cases you may receive faster support via Discord for VPS issues.
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Sent. Please look for a separate email from us containing a link to reset your password.
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That account is currently active. Do you want us to send you a link to reset your password?
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[Solved] Website not accessible and unable to install SSL key
wolstech replied to engrish's topic in Customer Service
During the migration to Plesk we moved a good number of Tommy users to Johnny because the new Tommy didn't fit all of the accounts. -
Added. They will take up to 2 hours to work. Please make sure you set up NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or create A and AAAA records pointed to the IPs shown in Plesk.
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please raise max post size and max file size
wolstech replied to realvanyek's topic in Customer Service
What version of PHP are you using? -
[Solved] Website not accessible and unable to install SSL key
wolstech replied to engrish's topic in Customer Service
Fixed. The DNS zones were missing from the name server and have been added. I've also issued the certificates for you, but it will take up to 2 hours to take effect. -
[Solved] No account found with that email address
wolstech replied to ahmad201's topic in Customer Service
Sent. -
No. A VPS is just a bare Linux install, so it only has SSH. Many users install a free control panel like Hestia though to reduce the amount of command line work. If you need help with that let us know.
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[Solved] No account found with that email address
wolstech replied to ahmad201's topic in Customer Service
That account is long gone. It was created in March 2019, deleted, then created again in October 2019, and then was either deleted, got lost during one of the multiple server migrations, or was archived and the archive was lost in a ransomware attack back in February. Please sign up again. -
Added. Please set your DNS to ns1.heliohost.org and ns2.heliohost.org, or add A and AAAA records pointed to the IPs shown in Plesk.
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Please check your email for a link to reset your password.
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[Solved] Not received email after donating $1 for Tommy plan
wolstech replied to Firing's topic in Customer Service
Looks like someone else fixed this because your account already exists. -
[Solved] Query regarding archived account and password reset
wolstech replied to rmurthy's topic in Customer Service
Your account's content is showing now. When you unarchive an account, it's normal for the domains to take up to 2 hours to show your content. The password not restoring happens sometimes. A link to reset your password has been emailed to you. -
[Solved] Missing packages for Python web app
wolstech replied to alfredopg's topic in Escalated Requests
Krydos can look at this. -
Specifically, you have 3 accounts: yexil, shabanaraby, and yehiamm19. Which one do you want to keep?
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An invite for a fresh account has been sent to you. If you want your javidigital.heliohost.org domain back, please let me know as I'll need to set that on my end (the system won't allow users to pick the .org domains anymore, but users who had them prior to the change are allowed to keep them).
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[Solved] IP Blocked While Setting Up Email On Desktop
wolstech replied to Ookma-Kyi's topic in Blocked IPs
Unblocked. -
[Solved] Requesting access for Lily Server
wolstech replied to Ookma-Kyi's topic in Escalated Requests
Please check your forum PMs for information on your Lily account. -
[Solved] Requesting access for Lily Server
wolstech replied to Ookma-Kyi's topic in Escalated Requests
I'll get this set up for you later tonight when I'm at my PC. -
[Solved] Requesting access for Lily Server
wolstech replied to Ookma-Kyi's topic in Escalated Requests
I just saw what looks to be a donation from you. Let me know when the account is set up and I'll get the Lily account added for you (If you can't find the invite, let me know and I can send it to a different email address since some providers love to flag them as spam). -
[Solved] Requesting access for Lily Server
wolstech replied to Ookma-Kyi's topic in Escalated Requests
.NET 6 has been installed on Lily. -
[Solved] Requesting to change my main domain
wolstech replied to axaultsystems's topic in Customer Service
Domain change it is... https://helionet.org/index/topic/56889-hh154501-requesting-to-change-the-domain/?do=getNewComment -
Changed. It'll take up to 2 hours to take effect.
