KazVee

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins who can set that up for you.

This support request is being escalated to our root admins who can set that up for you.

I've removed those 2 domains from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domains, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the new domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Very glad to hear you're happy with the service! 🙂 I've removed the domains you wanted removed as listed above. You also had a digicard.kerryn.services on there, which I have also now removed, since you made it nice and clear that the only domain you wanted to keep was kerryn.net, which has been left as is. There is a risk of data loss when domains are removed, since the folders for the domains inside Plesk will be deleted. I made a full account backup for you before I removed the domains, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

When requesting a domain to be added, please make sure to specify if you want an ending of 'helioho.st' or 'heliohost.us' for it, just to avoid us guessing wrong. In your case, since your existing main domain ends 'helioho.st', I took a guess that you'd want the same for this new one and added that, but please let me know if it's not what you wanted and we can change it. If you ever forget what details we need to know when adding a domain, please check out our Wiki guidance page here: https://wiki.helionet.org/Addon_Domains The new domain added may take up to 2 hours to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I don't typically share account usernames of other account holders. Is it possible that someone who shares your home computer or home internet connection also created an account? Have you ever logged into your HelioHost account from your work or school, where there may be other account holders on our platform that you might not even know about? Usually we just unsuspend the account the user confirms they want to keep, and leave the other account suspended. Then if the other account holder contacts us we'll investigate further. I've unsuspended the bintrestreeterm account now, please give it a few moments to get back up and running again.

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is bintrestreeterm the account you wish to keep?

You should be able to send the donation from your PayPal account. Please make sure you are using this link, for account moves: https://heliohost.org/dashboard/move/ After you click on the Tommy tile, you should see a blue PayPal button and a black Debit or Credit Card button. Just choose the blue PayPal button, and a popup window will come up asking you to Pay with PayPal, and login to your PayPal account. If you still have trouble, please let us know what browser you are using, and what error message you are getting. If you share a screenshot that is in a different language than English, please include a translation of any messages so we can best assist you further.

Thanks for your patience, apologies that this post was accidentally missed earlier. The reason you got errors after DKIM, SPF, and DMARC were set up for your account in December 2024 is because your account was Archived on Feb 21 2025. Looking further back, your account was Suspended for Inactivity back on Jan 22 2025, and when you still did not login to reactivate it, your account was Archived on Feb 22 2025. When accounts are Archived, they will lose their DKIM, SPF, and DMARC configuration. Most recently, I see your account was Unarchived on Feb 24 2025 and is active at the time of my post, but it's still missing the DKIM, SPF, and DMARC settings that were done for you before, because of the Archive status from back in Feb. If you don't want to login every 30 days to keep your account active, to prevent it from being archived after further lack of login, you may also want to check out our scaling server, Morty. If you move your account to Morty, you don't need to login every 30 days. As long as your account has a positive balance, your account (and any DKIM, SPF, and DMARC config set up for you) will stay active. Because I typed up my reply so slowly, Krydos had already set up the DKIM, SPF, and DMARC for you before I posted this ? but hopefully the above detail is helpful to you or other forum users who may see this post.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS. We have a guide in our Wiki on how to set up Cloudflare that users have found helpful: https://wiki.helionet.org/Cloudflare_DNS_Records and if you get stuck after that, I believe Cloudflare have a good help section with more details on how to use their service. Once you've set up Cloudflare, if after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Because your MariaDB is on Lily, this is something Wolstech will be able to help you out with. I've escalated this thread for his attention. ? As a note to any other users who may find this post when searching the forum: Users on the Morty, Tommy, and Johnny servers can enable their own remote access to MariaDB / MySQL themselves. Inside Plesk, go to: Databases > click on the database User name > Scroll down to the Access Control section > Choose one of the "Allow remote connections from.." options > Click OK to save.

This support request is being escalated to our root admins who can help you with both WSGI and the VPS rebuild request.

The domain names you can get for free with HelioHost end in 'helioho.st' or 'heliohost.us'. You can have up to 10 domains on your account. However we prefer not to add domains unless / until they are actually going to be used, because even just having more domains on an account can negatively impact the performance of the server for everyone. You can read more here about how to ask for another domain to be added to your account: https://wiki.helionet.org/Addon_Domains I hope this helps, but please let us know if you have any other questions.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours the domains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note that the Python versions offered on the Morty server are 3.9 and 3.12: https://wiki.helionet.org/Python_Tutorial#Morty_Server If you require a different version of Python, you would need to get a VPS where you could install 3.11 or any other versions you need. We offer a range of VPS plans, and a 10% discount when you pay for 6 months upfront: https://heliohost.org/vps/

This support request is being escalated to our root admins so they can check if the module can be installed on Tommy for you.

This support request is being escalated to our root admins so Wolstech can set you up with a Lily account. Once he's had a chance to action this, he'll reply in this thread with further updates. ?

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've removed your domain name now, please let me know if I missed any. Unfortunately, users' post editing ability had to be restricted because 2 users who decided to break our Terms of Service tried to blank out their posts to hide the evidence of their rule-breaking. ? Admins can still edit posts, so in your case if you want your domain name removed after a request has completed, just let us know and we're happy to help you!

Hello and welcome! ? We need a little more information from you please so our admins can consider the request. Please let us which version of Python you're using (3.9 or 3.12) and do you need a specific version of duckduckgo-search, or just the latest available? For future reference, you can check here (https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules) for a list of the details to provide, if you need to request additional ones in the future. There's also links to let you search for what modules are already installed.

Update to the above: One of our root admins confirmed you did have an account with us 5 years ago but you don't currently have an account, so it's fine to make a new one. Please check your email (including the spam folder just in case) and you should have an email from HelioHost with a link to create an account. Welcome back and please give us a shout if we can help with anything else. ? We also have a Wiki here (https://wiki.helionet.org/) you might find useful. It has details on how to do things inside Plesk, which is the control panel that replaced the old cPanel.

I've added subdomain dev to your helioho.st domain, please note it may take up to 2 hours to work fully. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Ricky server was powered off in July 2023: https://wiki.helionet.org/Ricky I do not find an account with username murrayr2 or associated with the email address attached to your forum account. Was your account a donor account, or a free one? Is there another email address that might have been associated with it, or another username you may have used, perhaps? When was the last time you used your account, and what makes you think your account is Suspended? At the moment you don't seem to have an account with us, but with more details we can dig into this further to determine if you would need to sign up again or not.