Krydos

The latest and greatest PHP 8.2 is now available on both Johnny and Tommy. In order to switch to the new version go to Login > Continue to Plesk > Websites & Domains > [domain] > PHP Settings > PHP Version dropdown menu > Select PHP 8.1 and click ok. Keep in mind it can take up to two hours to switch versions so if your site is still running on the old version of PHP after doing the above you probably just need to wait a bit for it to update. Keep in mind that not all PHP applications support the latest version, so make sure you update to the latest version of your software, and check their documentation to see what versions of PHP are supported before switching the PHP over. Let us know if you have any questions or run into any issues switching to the newest version of PHP.

Are you using /usr/bin/python3.10 like I said or /usr/bin/Python3.10 like you typed? Linux is case sensitive so a capital P would cause that error.

A password reset link has been emailed to you. Let us know if you're still unable to log in after setting a new password. One thing to keep in mind is the password has to be ASCII letters, numbers, and symbols. You can't use any UTF-8 characters such as letters with accents or all of those Cyrillic letters in the quote that I definitely didn't say.

Normally we would need to know the database name and the username, but I checked your account and there is only 1 postgresql database and only 1 user so I enabled remote connections to that.

A password reset link has been emailed to you.

Your account didn't unarchive correctly. We're still working out all of the bugs. Are you able to login with your old password now?

The bypassinfo.com domain has been added to your account. The next step to host it with us is to do one of the following two options Use our nameservers by logging into your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS provider, Cloudflare is a popular free choice, by creating an A record with the value 64.62.151.106 and an AAAA record with the value 2001:470:1:1ee::2002

Added. Since it looks like you're using Cloudflare make sure you create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009

Since it's been a few days with no response I took a look at this account. The database irajkaufman_dev is a PostgreSQL database not a MariaDB one, but there are two users that have been created. I can't grant remote access without knowing which user you want to have remote access.

Your VPS33 has been wiped and the Ubuntu 22 OS has been reinstalled. Let us know if you need help with anything else.

Added.

The new subdomains have been set up.

Your main domain has been changed and your subdomain has been created. Wolstech will create the Lily account for you when he sees this.

The subdomain has been added.

This VPS upgrade and discussion was continued at Closing this topic to keep the escalated section tidy.

It's been a week with no reply so I'm going to assume that you got Django running on the new domain, and close this topic to keep the escalated section tidy. If you need further assistance or have any questions feel free to start a new thread.

Ok, I have removed hfmello.com, changed your main domain to hfmello.helioho.st, and changed mateus.hfmello.com from a subdomain to a regular domain so it won't get disabled anymore. If you decide to host hfmello.com with us some day in the future just let us know and it can be re-added to your account.

/usr/bin/python3.10 -m spacy download de_core_news_sm If you use "python" without a version or path you'll probably end up with Python 2.7.

All the extra domains have been deleted, and the two new domains have been added. Thanks for cleaning up your account.

You had a directory named cpanel_raw_logs that was taking up 120 MB. You probably don't need that so I deleted it to get you under the 1000 MB limit, and reactivated your account. Are you able to log in now? Something else you might not be aware of is you can purchase additional storage space for $5 per 1000 MB up to a maximum of 5000 MB. It's just a one-time donation and it's good for the life of the account.

You already have 32 domains on your account. The uptime of Tommy is being dragged down by so many people having so many useless domains to the point where we're considering enforcing a limit to the number of domains you can have. Before we add any others can we delete any of these? It looks like half of them aren't even hosted by us or are expired Freenom domains. One thing to keep in mind is cPanel created useless subdomains that aren't needed on Plesk. So for instance, if your main domain is moneybroz.heliohost.us and you wanted to create the addon domain mbrz.ml you had to have the pointless subdomain mbrz-ml.moneybroz.heliohost.us. That isn't needed on Plesk, and the more domains the server has the lower the uptime becomes so please make a list of all the domains I can delete off your account.

I did some testing and it looks like it's Plesk being overzealous. My script correctly recognizes that mateus.hfmello.com is hosted by us, and leaves it active, but when it gets to hfmello.com it detects that it's not hosted by us and disables it. But, apparently if you disable a domain Plesk automatically disables all subdomains too. I didn't realize that until I tested it with these particular domains. We let everyone know that we were disabling unused domains back on 2023-01-01 in this news post, and encouraged users to volunteer which domains they didn't need so we could delete them and improve the uptime.

You can probably do that with a cron job yourself. Just be sure to delete the cron afterwards so it doesn't run over and over.

Alright, since there has been no response I just assumed you wanted Ubuntu 22. I rebuilt your VPS with 1 GB memory, 6 CPUs, and 150 GB hard drive. I also canceled your $4.00 subscription. Your upgraded VPS is online and ready to go, but if you don't use this link https://heliohost.org/vps/pay/?code=55cOHx6VrEclzChC to set up a new subscription soon it will be powered off for lack of payment. You'll get a warning email as well before it gets powered off.

Done.