Krydos

Are you saying the Plesk control panel options are too confusing, or some other options?

Ok, I'll process the refund now. If you don't mind spending a few seconds to let us know how this other host better suits your specific needs it might help us provide better service to others in the future.

Sure, we can give you a refund. Was there any problem with the account, or what is the reason for needing a refund?

Morty Apache restarts take between 4 to 9 seconds over the last month, so it would be impossible to see a 504 error because the restart needs to take more than 30 to 60 seconds seconds for it to actually timeout. During a 9 second Apache restart the page would just spin for an extra couple seconds during loading, and then display the website without any error. Nobody is ever even going to notice that, and it would be indistinguishable from your internet lagging slightly. Right now Morty has 608 virtualhosts so we would likely need to triple or quadruple that number in order for a 504 error to be possible. 503 error on a PHP script is likely the PHP script running for too long and getting killed. Perhaps try benchmarking your PHP scripts and see how long they are running for. Your load looks fine so we could increase your PHP timeout if you need, but it might not be necessary if you can optimize your code to not have to run for so long.

WSGI control access has been enabled on the domain gdjkhp.heliohost.us. To restart your Flask app and load new code changes in simply edit /home/gdjkhp.heliohost.us/httpdocs/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

The .com domain has been added to your darrindoc account.

Would you like us to add the domain from darrindaugherty onto your darrindoc account? You can have 10 domains on a single account for free.

Just to clarify, you want to keep the account darrindoc, and delete the account darrindaugherty?

HelioHost has released a new YouTube video on how to install Nginx on a VPS. Check it out and subscribe at https://youtu.be/zHwWs7Tt2zc We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

Your VPS is being rebuilt and you'll get an email in about 7 minutes when it is done. Your next free rebuild will be available on 2025-05-20. Let us know if you need help with anything else.

WSGI control access has been enabled on the domain arniskali.com. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/arniskali.com/bma/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues. WSGI control access has been enabled on the domain thelema93.com.br. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/thelema93.com.br/oeto/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

Installed. You can see the current list of installed modules for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py Keep in mind that you don't have WSGI restart access on any of your domains right now, so after you change code you may see the old code and the old errors popping up again. If you want WSGI access again just let us know which domain you're using now.

When you upgrade your VPS you are presented with this message. If you have a suggestion on how to make that clearer please let us know. Your VPS has been upgraded to 10 GB memory as requested. I've already suggested you request a free rebuild several times, and that is definitely still applicable. Your VPS has crashed so many times that the filesystem is a mess, and it seems like a ton of permissions on important files and directories are all messed up as well. A rebuild would wipe the whole thing, and reinstall the operating system back to the original state when you first purchased it, so make sure you have a backup of any important files first if you do decide to take my advice.

I'm confused. You requested and I enabled WSGI restart access on talesaz.heliohost.us. But now you're posting logs from a different domain. Which domain are you trying to run Flask on?

I just re-enabled the WSGI access and it should go into effect after the next Apache restart.

Installed. You can see the current list of installed modules on Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

If 99.47% uptime isn't good enough you can always upgrade to Morty which has 100% uptime at https://heliohost.org/dashboard/move/ If you are planning on moving over you can let us know what Python modules you need in advance since they don't move with you.

Remote access enabled. host=64.62.151.106 port=5432 user=dariotorregrossa_admin dbname=dariotorregrossa_test password=<set in Plesk>

What is the PostgreSQL database name and PostgreSQL database username?

The account pavlik has been unsuspended.

What is your cousin's username?

Do you have any family members that also have accounts?

Did you read the email we sent you yesterday asking if you have more than 1 account?

We can't set up DKIM, SPF, and DMARC for you because you're not using our nameservers. You either need to change your NS records to ns1.heliohost.org and ns2.heliohost.org or set up DKIM, SPF, and DMARC yourself on registrar-servers.com.

Probably not. I tried changing your password several times, and Plesk didn't update the git password correctly. I suspect if you change your account password the git password will remain the same as the one I emailed you.