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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  2. This shouldn't be news to you https://www.helionet.org/index/topic/35817-suspended-micou/?p=158633 and https://www.helionet.org/index/topic/35075-suspended-micou/?p=156054 and this one is three strikes for high load already. If you get suspended for high load one more time I'm going to transfer your account to Ricky. Tommy is supposed to be our fast server, and you're making it quite slow with the constant high load. You can check your load and memory usage at https://tommy.heliohost.org:2083/frontend/paper_lantern/load/index.live.php Don't let either the cpu or the memory meter get to 100 please.
  3. Done. There was a conflict with your username so it is postfre2 now. Your domain and your email address are the same as before. Your domain should start working within 2 hours.
  4. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  5. The IP that you posted from is not showing up as blocked. Have you enabled remote mysql?
  6. You're right, Tommy is pretty behind on processing logs. Probably because the load has been so high lately. I manually ran your stats, and did a few things that might unstick the processing of everyone else's logs.
  7. Please post the following information: Your cPanel usernameYour main domain
  8. A 2 GB error_log tends to do that.
  9. Your storage space has been increased. We support php 5.4, 5.5, 5.6, 7.0, 7.1, and 7.2 currently. We will be supporting php 7.3 before too long as well. I'm sure 7.2 is new enough for grav though.
  10. The compromised files cannot be backed up due to your account being used for illegal activity. Our policy on hacked account is not to back them up because they are frequently used for phishing and giving the files back could contain bank information and other phished passwords, etc. We could be held liable in court for passing along this private information just like the criminal who hacked your account. You'll have to use your most recent clean backup.
  11. @sohamb03, this account wasn't archived, it was suspended. You can check the status of an account by typing their username at https://www.heliohost.org/status/
  12. That's the issue then. Your browser wasn't processing the javascript correctly because the next button on the username screen should be greyed out until you pick a username that isn't already in use. Then the account creation process detects invalid data, usually a hacking attempt, and kicks you out. Like I said originally you have to pick a different username when your account is hacked.
  13. Sorry, that was me. I started freeing up his domain and email and while that was running I got tired, forgot what I was doing, and went to sleep. I just sent an invitation email.
  14. I sent the invitation link to the email starting with joe- which is what your hosting account was using. Wolstech sent his invitation link to your jtr- email address which is what your forum account is using. Neither of which have been used. The way this should work is Open your email.Open the email with the subject HelioHost Tommy Invitation.Click the link labeled Create Tommy Account.Pick your username.Pick your domain.Set your password.Agree to the terms of service.Click next after your forum account is created for you.Click check status.Refresh the page until your account is created.I just tested the entire process by sending myself a Tommy invitation link and it all worked as expected. Let me know what step above you're getting off track so I can troubleshoot where the problem is. I just sent a fresh invite link to the joe- email address.
  15. Let us know once you have recreated your account and your storage space can be increased again.
  16. You didn't say martinc1_ticketspostventa. You said martinc1_testsystel.
  17. Your wordpress was hacked. This happens far too often with Wordpress because it has horribly written code that is very insecure and easily hacked. Most free wordpress themes and plugins are simply backdoors that once installed notify the hacker of your Wordpress install and they frequently set up a phishing website on your domain or send out spam emails. We strongly recommend not using Wordpress for this and many other reasons. Since your account was hacked we can't unsuspend it or provide a backup of the compromised files. You'll have to use your most recent backup that is known to be clean, or better yet start your website over using literally anything other than Wordpress. A lot of our ex-Wordpress users find Joomla to be a great replacement that has basically all the same functionality without as much risk of being hacked. I have freed up your domain, and sent you an email invitation to create a new account on Tommy. You'll be able to use the same domain and email address again, but you'll need to use a different username. Let us know if you have any questions or need any help with anything.
  18. Python and Django are installed on all accounts. Just follow the guide to create your first Django website.
  19. Which part of the guide are you having trouble with?
  20. There you go https://krydos2.heliohost.org/cgi-bin/modules36.py
  21. Filezilla on Johnny is working for me just fine. Do your settings look like this?
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