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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. I see the payment in the system and you're good until July now. It's not a problem to make a payment and then immediately cancel it so your friend doesn't automatically get charged again. Let us know if you need help with anything else. Thanks.
  2. You can use this link if you want to pay for another 6 months for $21.60 (which includes a 10% discount) https://www.heliohost.org/vps/pay/?code=Vg9WFIP3qfSZtsli You can also switch to a month to month payment plan for $4 per month if you want to. Let me know if you'd rather do that. If anything goes wrong with your VPS Yash and I can help you fix it. We could even wipe the hard drive and reinstall the OS for you so don't worry about your VPS breaking.
  3. Thanks for the donation. There you go https://www.heliohost.org/eta/?u=matyka
  4. Krydos

    Plesk ETA

    AutoSSL only works if you have a valid cPanel license. You can create a free SSL certificate manually using something like ZeroSSL or Let's Encrypt and then upload it to /home/johansx and we can install it for you. Do not upload it to public_html or any directory within public_html. Having a compromised SSL certificate is worse than not having SSL at all. Once the SSL certificate is uploaded create a new post in customer service. Do not reply to this news post. I'll leave the question and answer here though so if anyone else has the same question they can find it easily. Once your account is moved to Plesk it will automatically have SSL installed and renewed as before.
  5. There you go https://www.sslshopper.com/ssl-checker.html#hostname=lutymolinsradio.live
  6. Thanks for the donations. There you go https://www.heliohost.org/eta/?u=jonahm The reason the gofundme donation wasn't showing up is because you used an email address beginning with tenka instead of the j.ma- email address. I merged them for you.
  7. What method did you use to donate? That doesn't look like a paypal transaction ID.
  8. There you go https://www.sslshopper.com/ssl-checker.html#hostname=peace2u.heliohost.org
  9. Thank you for the donations. There you go https://www.heliohost.org/eta/?u=svd500
  10. Thank you for the donation. There you go https://www.heliohost.org/eta/?u=svd500
  11. Oh sorry. Should have explained that I guess. SFTP still works just fine. Username: irlhaiku (all lowercase) Password: (same as cpanel) Protocol: SFTP Port: 1342 Host: 65.19.143.6 Logon Type: Normal
  12. Like the auto-reply says, we cannot accept any attachments (images or files) through our email system. Just upload the certificate files to /home/irlhaiku. Be sure not to upload them to public_html because then they could be compromised which is worse than not having SSL at all. Let us know when the files are uploaded by replying to this email.
  13. There you go https://www.sslshopper.com/ssl-checker.html#hostname=daskunk.heliohost.org
  14. There you go https://www.sslshopper.com/ssl-checker.html#hostname=namelessrumia.heliohost.org
  15. Thanks for the donations. There you go https://www.heliohost.org/eta/?u=alobel1 The reason we have the lonestar part in your email is because that is the email address you used when you created your paypal account. You should log in to paypal and change your email address there.
  16. There you go https://www.sslshopper.com/ssl-checker.html#hostname=swlabr.heliohost.us
  17. The certificate in /home/fuzmic/0fr/ expires in 11 days, but I installed it anyways. https://www.sslshopper.com/ssl-checker.html#hostname=peace2u.heliohost.org I think someone else was saying that ZeroSSL won't issue a new certificate until after the old one expires, so you probably just downloaded the old certificate again instead of making a new one.
  18. There you go https://www.heliohost.org/eta/?u=anachor
  19. There you go https://www.sslshopper.com/ssl-checker.html#hostname=astron.heliohost.org
  20. There you go https://www.sslshopper.com/ssl-checker.html#hostname=shinjuker.com
  21. @laflAre you the same person as Thorast, or do you want your donation to count towards Thorast's account?
  22. Since you signed up for a VPS with the same amount of storage as it had before it won't need to be deleted and recreated. I edited your existing VPS down to 5 GB memory, 8 CPUs, and 100 GB storage and powered it back on as is. Let us know if there's anything else you need help with.
  23. There you go https://www.sslshopper.com/ssl-checker.html#hostname=sumitkrsaw.ga
  24. Ahh, that makes sense. Yes, the same VPS number and IP are still available for you that you had before. Go ahead and signup through the website, and pay then we'll get everything else taken care of. Did you need to take a backup of anything from your old VPS? Since you're going from 100 GB hard drive to 50 GB hard drive we'll need to delete the VPS and recreate it.
  25. I see the certificate and the chain file, but the private key is missing. It's not possible to install SSL without the private key. Generally this file is named something like private.key or domain.com.key. If you view the file it will be base64 text starting with this line -----BEGIN RSA PRIVATE KEY----- Please let us know once you have located and uploaded this file and it can be installed for you. Please do not upload it to public_html. The sumitsaw directory you made is perfect.
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