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Everything posted by Krydos
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I already enabled mail in the other thread. Make sure you change your passwords and run a malware scan on your computer too. If the spam messages continue we'll need to disable mail again. The other thing you can do is use an external mail provider like a free Zoho account. That way our servers don't handle the mail and we won't get the abuse reports.
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It looks like your Ricky account is registered to your ...jeff@gmail.com and your VPS is registered at your ...ejeff@gmail.com address. The reason you're getting the ETA page is probably because you're trying to log in with ...jeff@gmail.com is my guess. Since you don't need the Ricky account I can just delete it for you. You can also log in to VPS using your username which is jeff.
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It looks like you can't enable mail service on your own. That might be useful in the future for people who send too many emails. Instead of suspending their whole account we could just disable their ability to send emails. I enabled mail service on both of you domains, and also reissued your SSL certificates to cover www and webmail. Let us know if you need help with anything else.
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Yes, there is a backup for your account. To receive the link to download your files type you email address and your username, which is jaey, into this page https://heliohost.org/backup/ Let us know if you have any trouble downloading your backup.
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See https://www.helionet.org/index/topic/53678-hh689648-re-backup-from-old-server/?do=findComment&comment=222181
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Yes, there is a backup available for your account. You can get a link to the download by typing your email address and your username, which is jaeybean, into this page https://heliohost.org/backup/ Let us know if you have any trouble accessing your backup.
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Your account was suspended for phishing. I know you well enough to know it wasn't you, but your account was obviously hacked. Would you like me to delete all of the content out of it, and transfer it to Plesk for you? If you need a backup from prior to your account being hacked you can download it from https://heliohost.org/backup/
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That IP address is not currently blocked. This was solved via Facebook messenger chat with a password reset.
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Not installed yet. I'll make a news post when it is.
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How to secure Domain Aliases with free Lets Encrypt
Krydos replied to gsakola's topic in Customer Service
Yeah, the A records for that domain weren't changed. I changed them and reissued an SSL certificate for you. https://www.sslshopper.com/ssl-checker.html#hostname=teutoburgo.tk -
I'm going to try responding to you from a different email address because it seems like our emails are going to your spam box or something. Our emails are definitely getting sent to you so there's nothing wrong on our end.
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Yep, we got your message, and I replied to it. Did you need help with something else?
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There you go https://wc-choir.org/ Delete the index.html file at home/wc-choir.org/index.html and upload your files there to set up your new site.
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Unblocked again. Not yet. If you let us know what domain you want added we can add it for you though.
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You main domain has been changed. Your website won't work and you won't be able to install ssl until you set your nameservers. You can either use ns1.heliohost.org and ns2.heliohost.org or you can use any external DNS service such as Cloudflare and create an A record pointed to 65.19.141.77. Let us know if you need help with anything else.
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First of all, our email system doesn't process images so if you need to send an image to us you'll need to upload it to an image sharing service such as imgur.com and then share the link with us instead of attaching it directly. Second of all, we definitely didn't have anything to do with it. We don't log in to or modify accounts unless requested to, in the case of abuse, or violations of our terms of service. Finally, I logged in to your account and it looks like Hestia forgot about www. The domain https://wa2uetwx.heliohost.us/ was working. The domain https://wa2uet-weather.com/ was working (without the www), but https://www.wa2uet-weather.com/ wasn't working. I was able to add an alias for www so all three versions are working now. It's highly unlikely that posting the website on Facebook had anything to do with this. Probably just a bug in Hestia. Let us know if you need help with anything else.
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Yes, cgi and perl scripts work on Plesk.
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Try pressing Shift-F5 on that git page.
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How to secure Domain Aliases with free Lets Encrypt
Krydos replied to gsakola's topic in Customer Service
You can issue and reissue SSL certificates by logging in to Plesk and going to Websites & Domains > gsakola.com > SSL/TLS Certificates > Reissue Certificate > Check all the boxes except wildcard like below > Click get it free. Wildcard SSL certificates aren't supported yet, but they will be eventually. I went ahead and did the above for you to make sure it worked without errors, but if you need to do it yourself some day or if anyone searches and finds this it will help them. In this case there was an error because the transfer script used to only transfer the main domain, but not any additional domains. Once I realized what was happening I fixed the script, but the first few people like you only the main domain's A record was changed. There you go https://www.sslshopper.com/ssl-checker.html#hostname=gsakola.com -
There you go https://www.sslshopper.com/ssl-checker.html#hostname=appstursoft.com
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Probably not. What usually happens is PayPal attempts to run the transaction, fails, and we have to send out a late payment notice. To prevent that from happening you can set up a new subscription now with this link https://heliohost.org/vps/pay/?code=1sJF81yzbNBrrc6a Once the new payment is made let us know and I can refund the unused portion of the previous payment.
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[Solved] I donated 5$ to speed up the Plesk transition
Krydos replied to cridus's topic in Customer Service
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There you go https://www.sslshopper.com/ssl-checker.html#hostname=peace2u.heliohost.org
