Krydos

Your invite to create a new account was sent to your PayPal email address that you listed on 2022-10-15 and you never used it. I have resent it to the email address associated with your Johnny account with the username shamshi. Keep in mind that since your account was hacked so we can't transfer it, and instead you will need to create a new account, and restore your backup. You can download your backup from https://heliohost.org/backup/ if you haven't already. Let us know if you still don't receive the invite link.

You're probably uploading files to cPanel still. Plesk is 65.19.141.77 port 1373. cPanel is 65.19.143.6 port 1342. The cPanel account isn't deleted right away after being transferred in case there is a problem and you need to move back or something didn't get transferred correctly.

Added. Your domain won't work until you do one of the two options below: Set your NS records to ns1.heliohost.org and ns2.heliohost.org Or if you want to use external DNS, such as Cloudflare, create an A record pointed to 65.19.141.77

That IP is not blocked in any of our firewalls. Is there any software you're running, like virus protection, that may be blocking you? Do you have any sort of DNS blackholes or safety features enabled on your router?

Neither of the IP addresses you have posted from are blocked. From your home connection go to https://heliohost.org/ip.php and let us know the number that is listed there.

We've actually been considering offering education accounts, because we've had a lot of teachers use our free hosting service to give students an opportunity to host a real website on their own domain. Unfortunately right now it probably wouldn't be fair to allow you to create for free 30, or however many students you have, accounts while there are still almost 4000 users who haven't been transferred yet. However, if you're willing to donate $1 per student it would be fair to move your students in front of all of our existing free users. We would need a unique email address for each of them, but if you're interested we can set this up for you.

There is no set date. Our plan is to finish setting up Johnny as soon as possible, and hopefully start allowing a few free signups each day in addition to the accounts that we are transferring each day.

Your DNS settings have been applied. I also messed around with your Sentrifugo install for a bit, but I couldn't get it to install either. One thing I noticed is it was throwing deprecation warnings which might indicate that PHP 7.4 is too new for it. It might be worth trying PHP 5.6 or something older than PHP 7.4 that you have it set to.

Yes.

Try it now.

That’s the email address that was used to create the PayPal account that the payment came from.

The donation has been linked to the correct account, and you should receive your invite in a few minutes. Thanks for the donation.

What does the error log say?

Your invitation has been resent. Let us know if you still didn't get it.

Creating new accounts is available immediately for donors, but free accounts have a bit of a waitlist still. We're still transferring our existing free accounts to the new control panel.

The last time you logged in was 2019-12-25 so your account has been archived for almost 3 years, and can't be renewed. You'll have to download your backup from https://heliohost.org/backup/ and create a new account.

You've been added to the waitlist https://heliohost.org/eta/?u=ubitech You're currently #3770 in line to receive an invite.

The Nginx timeout has been increased to 5 minutes as well. Are you able to install it now?

The Apache timeout and the PHP 7.4 timeout for the domain poulininc.ca has been increased to 5 minutes. Let us know if you're still having trouble getting it installed.

Resent.

Which domain are you trying to install the software on?

We're happy to announce that as of a few minutes ago all of our current donors have been given a chance to move to Plesk or create a new account. If you've given a gift to HelioHost since 2020-07-14 and haven't gotten your invite yet please let us know so we can get you set up with a Plesk account. We are now moving into the next phase of our transition to the new control panel, which is moving existing free users. You can check your ETA or improve your position at https://heliohost.org/eta/ Any donations of $1.00 USD or more will get you moved to Plesk within 24 hours at this point. Also all of the donor plans at https://heliohost.org/tommy/ are now open starting at a one-time donation of $1.00 USD if you're interested in creating a new account. We're almost done setting up Johnny so free users will have the opportunity to transfer to that server before much longer too. We are making progress on the DNS integration which will allow users to add and remove their own domains, as well as edit their DNS settings. We plan on trying to get Java/JSP installed before much longer too for those users who need that service. There are a few users waiting for Ruby on Rails too, and we haven't forgotten about you either. There are tons of improvements being made to our systems every day, and we're slowly but surely moving towards being 100% functional again. Thanks to everyone who has supported us during this difficult time. Without all of our donors we would have gone out of business years ago. If you have any questions or comments we would love to hear what you have to say.

If it helps you find the email, your invitation to move to Plesk was sent on 2022-05-19.

What is your account's username?

Does the web app have a suggested timeout limit?