Krydos

Your VPS subscription has been canceled and you won't be billed again. Our apologies for not receiving your cancel requests. This is definitely the first time we've received a request to cancel this VPS. In order to prevent this from happening to anyone else can we know how you tried and failed to stop your payments?

SPF, DKIM, and DMARC have been set up for the domain keo.helioho.st.

Your payment was credited towards your VPS account and your new expiration date is 2023-01-20. Do you want us to keep the email address from the old PayPal account that starts with a z...@gmail.com on your account, or do you want to delete that one so you won't receive further emails from us to that address?

Looks good. Your email address has been changed to this yahoo.com address, and your transfer invite has been resent. Let us know if you have any problems transferring your account to Plesk.

The problem is rockcavera.tk was an alias domain, so it transferred to Plesk as an alias domain. However, on Plesk alias domains cannot have subdomains like they can on cPanel. To solve your issue I deleted rockcavera.tk and re-added it as a normal domain (not an alias) and then created the missing subdomain for you.

I clicked "Debit or Credit Card" and then selected about a dozen countries other than the US and they all seemed to work, and none of them took away the address or the credit card number field or anything. The checkbox at the bottom labeled "No, I don't want an account now" remained for all of the randomly chosen countries too. If you don't mind sharing your location, what country are you from? Another option you could consider is switching to a 6 month payment, saving 10%, and paying with any of the cryptocurrencies listed at https://heliohost.org/donate/ If there's a different cryptocurrency you'd rather use let us know the name of it and we might be able to add the wallet to the list. Please note that we don't accept month to month payment with crypto because it's too much work to verify 80 payments every month by hand, but we do accept 6 month payments.

Removed. Thanks for helping us keep Tommy's uptime as high as possible.

The domain kumarayush.nom.za has been added to your account. Since you're using Cloudflare make sure you create an A record pointed at 65.19.141.77 and an AAAA record pointed at 2001:470:1:1ee::2002.

It looks like your invite was sent on 2023-01-09 and expired on 2023-01-16 (7 days later). I've sent you a new invite separately from this support email. Let us know if you have any trouble creating your account.

If you click the link I posted above, and then click the "Debit or Credit Card" option you can type in your card number without using a PayPal account.

Do you remember your password? If you can use SFTP to login to ricky.heliohost.org port 1373 with the username tanjiro (all lowercase) and upload a text file containing the string wViftbx75Cs6wpb We could use that to verify your ownership of the account and change the email address for you.

Account ownership was verified here

YOUR VPS HAS BEEN REBUILT. PLEASE NOTE THAT WE ONLY OFFER ONE FREE REBUILD PER MONTH, SO IF YOU NEED ANOTHER REBUILD YOU'LL HAVE TO WAIT UNTIL NEXT MONTH FOR IT TO BE FREE AGAIN.

Added, but your domain won't work until you fix your DNS settings. You can do 1 of the following options: Use our nameservers which are ns1.heliohost.org and ns2.heliohost.org Use any external DNS provider, Cloudflare is a popular free option, and create an A record pointed to 65.19.141.67 and an AAAA record pointed at 2001:470:1:1ee::2009

There you go https://heliohost.org/vps/pay/?code=a2avIc252U1EjeuQ

The domain itdo.heliohost.us has been added to your account.

What do you mean by reset? It looks like your subdomain is working and you installed Wordpress: If you want to install something else you can delete Wordpress yourself.

A password reset link has been emailed to you.

The domain has been added. Once you make the one-time $5 donation at https://heliohost.org/donate/ let us know the transaction ID and we can add the additional 1000 MB storage.

Remote access enabled.

Correct, inbound port 5000 is not open, nor do we allow inbound ports like this on shared hosting -- Johnny, Ricky, Tommy, Lily, and Morty plans. You are able to run this sort of script on our VPS plans however, where you get root SSH access, control over the firewall including all inbound and outbound ports, and you have the whole server to yourself. You can see the VPS plans at https://heliohost.org/vps/

The domain ayush.pp.ua has been added to your account as an additional domain.

The problem is you renamed your .htaccess file to htaccess.txt. I renamed it back and commented out the 2 Options lines and it seems to be working. https://peace2u.heliohost.org/ https://peace2u.heliohost.org/world-peace/history-4peace https://peace2u.heliohost.org/world-peace/human-reasoning-4peace

You have been emailed an invite to recreate your account.

Yours and two other accounts were affected by a bug that caused them to not unarchive correctly. The bug has been fixed, and I restored your account and it appears to be working correctly now. I emailed you a password reset link in case you need it. You can ignore the invitation to create a new account. Since I got your account working again, I deleted that invite so if you try to use it it will say it's invalid. The server that you're on currently, Tommy, must be logged in to every 30 days to keep your account active, but we've had a lot of people like you express interest in a server where you don't have to login all the time to keep your account active. We're going to be building a new server named Morty next where donors won't have to remember to login. There won't be any free accounts on Morty at all so that will help keep it from getting overcrowded. Keep an eye on the news and we'll make an announcement when Morty is available.