Krydos

Remote access enabled.

A password reset link has been sent to you. Let us know if you're still having trouble logging in.

You can see my response on Discord with this link https://discord.com/channels/398197622168616962/398538798994161664/1109692456104104036

The bitcoin payment has been credited to the VPS with the username es, and you will get an email in a bit when it's ready and you can login. Let us know if you need help with anything.

The main reason we haven't gotten any of this simple self-service stuff done is we've been trying to get all of the cPanel accounts moved over, and we didn't have anywhere to put them. We figured having a control panel at all, even if it wasn't fully functional with stuff like adding/removing domains, was better than just leaving people's websites on a broken cPanel server with no control panel at all. We actually just finished sending transfer invites out about a week ago. So, the choice last year when we started transferring people was: Wait another couple months with everyone on a broken cPanel server while we tested the domain adding and removing, and DNS functions. Start transferring people so they have access to a partially done Plesk control panel, and then when we got everyone transferred over we could work on things like adding/removing domains. The plan was to set up Tommy, start moving people over, and then test the domain adding/removing on Johnny. Before we got that fully tested we realized that Tommy was full, and we didn't want to stop the transfer process again, so we just started putting people on Johnny for the same reason as the logic above. Having a partially functional control panel is better than no control panel at all. So my point is, a new server does help because we need space for all these people, and we need space to create a test server where we can debug the domain adding/removing. We can't develop this software on a production server with thousands of people because if there was a bug that allowed people to edit other people's DNS zones, etc it would be very bad.

The domains have been added to your account. You've said oolite_account a few times now so I'd like to point out that underscore _ is an invalid character for a username. Usernames have to be lowercase a-z and numbers 0-9. Your username is actually ooliteaccount. It probably won't ever matter, but if you try to log in with the username oolite_account it doesn't exist.

It looks like you already figured it out on your own, but for anyone who searches for this same issue: You have to delete the default Plesk index.html file.

Your main domain has been set to vru.me and I added share.malhotra.me as an additional domain. Since your forum and hosting email addresses are on the vru.me domain I do have to warn you that it's not recommended to host your email on Johnny. If you lose access to your account for some reason email is the way that you can recover access, but if you can't access your mail because you've lost access to your account you will have no way to regain access to your account. For that reason we recommend using something like gmail.com, hotmail.com, live.com, yahoo.com, etc as your recovery email address because you know you'll always be able to access those email addresses.

Added. It looks like you're using Cloudflare so be sure to create an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002

The email address on this forum account doesn't match any hosting accounts. What is your hosting account username? Also, I wanted to mention that the reason Tommy is overloaded isn't because of CPU usage, memory usage, or the number of accounts. The issue we're having is the number of domains. We've always offered unlimited domains, but since it's starting to cause downtime we're probably going to have to make a limit on the number of domains you can have on your account. Johnny isn't overloaded on domains yet, but is catching up with Tommy quickly. Keep this in mind that we may have to delete some of your domains, or require payment to have more domains than are allowed on a free plan. We haven't decided on a limit yet, but we'll announce it via news post when and if we do. As long as people self limit their number of domains, and the uptime stays good we may not have to implement a limit anyways.

Yes, $20.60 worth of bitcoin was received into our wallet. Thank you for the donation.

I have verified a BTC payment of $53.72 which will cover a $21.60 for a 6 month subscription of a Mercury VPS, and $32.12 towards the Morty fundraiser. In order to signup for a VPS use this link https://heliohost.org/vps/username/?mem=1&cpu=2&hdd=50&os=ubuntu22&sub=6month to submit a username, and a password, and agree to the terms. When it gets to the PayPal page just close the tab and reply to this email to let us know the username you picked. Then I can manually apply the bitcoin payment to the VPS and build it.

Your current subscription has been canceled and here is your new payment link https://heliohost.org/vps/pay/?code=clQOgR4C8CTZJYAc Your VPS expires on 2023-06-01 so you can use it any time before then.

Tommy's Plesk started having issues a bit ago giving 502 bad gateway errors. I restarted Plesk and the errors went away. Are you able to login now?

We recommend using SFTP. You can connect with these settings Protocol: SFTP Host: johnny.heliohost.org Port: 1373 Logon Type: Normal User: coolerua Password: <same as Plesk>

Your VPS expired on 2023-03-14. Our policy is to hold onto customer data for 1 month without payment in case they decide to start paying again, but we don't have infinite storage space so your VPS data was deleted on 2023-04-19. If you'd like to start using our VPS service again you can signup again at https://heliohost.org/vps/ and then restore your backups. Let us know if you need any help with anything.

By default Apache doesn't pass auth headers to wsgi.

Does it work now?

Try putting this in your .htaccess RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

VPS30 has been canceled.

Installed. Log in via SSH and run the command sudo cat /root/keyhelp_login_data_2023-05-17_18-59-09 To see your KeyHelp username and password and login URL. Let us know if you need help with anything else.

Remote access enabled.

The domain and subdomain have been added, and they should start working in 1 hour and 40 minutes.

I deleted the SSH rule for just 1 IP address, and added a rule allowing any IP address to connect to the SSH port. Are you able to connect now?

It looks like you started this email thread on May 10th. On May 13th you created a Johnny account using this email address. I'm going to assume that this issue is resolved now. If you're still having problems logging in let us know.