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Everything posted by Krydos
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[Solved] pymysql on Tommy2 for Python 3.10?
Krydos replied to tstamphaus's topic in Escalated Requests
You can't use mysqlclient or mysql-connector-python? https://krydos.heliohost.org/pyinfo/info3.10.py -
No, you didn't do anything wrong. Every year around August 1st we have to contact Plesk and renew our licenses for another year. Last year they were pretty quick to approve our renewal, but this year their legal department had a few questions for us, and of course anything involving lawyers takes forever. Our licenses expired while they were pushing paper around and went into a grace period mode. During that grace period a lot of SSL certificates got messed up, and all sorts of stuff broke. It has been causing some downtime for Nginx last week while we cleaned up the mess. This storage engine error was similar because dovecot, the mail server software, was refusing to restart because there was a missing mail SSL certificate. Once I fixed the config files it restarted without any problems. Thanks for reporting the issue.
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According to https://translate.google.com/?sl=auto&tl=en&text=Hola tengo una duda lo q pasa es q no aparecere en file manayer la opcion q dice public.html para subir desde hay mi archivo zip q puedo hacer como lo busco o como hago soy nuevo agradezco pronta respuesta&op=translate you said: Hello, I have a question, what happens is that the option that will not appear in file manager it says public.html to upload from there is my zip file what can i do like that I am looking for or how do I do I am new I appreciate a prompt response If this translation is inaccurate please provide your own translation to English because none of us speak that language. The httpdocs is the directory that you upload your files to make them visible on your domain. You can extract your zip file through Plesk file manager as well.
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The postgis extension has been installed on this database. Plesk, like most control panels, has very limited support for PostgreSQL. We recommend installing Adminer https://www.adminer.org/ in your httpdocs directory for managing your PostgreSQL databases through your browser. It's basically just a single file that you configure to connect to your database. Since you mentioned Pgadmin I have also enabled remote connections to your database, but be aware that this reduces the security of your database considerably because it gives hackers access to remotely bruteforce your password. Using Adminer is much more secure.
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The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009
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[HH#776888] I donated but I did not receive your e-mail.
Krydos replied to HelioHost's topic in Email Support
What is the transaction ID of the donation? -
[Solved] dkim for forum_noreply@realvanyek.eu.org
Krydos replied to realvanyek's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain realvanyek.eu.org. We recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If the score is less than 10/10 post a link to the full report so we can help you fix any other issues that there may be. -
You can have up to 10 domains on your one Plesk account so why not make a testing domain like dev.yourdomain.com and a production domain like yourdomain.com? You don't need more than one account for that.
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[Solved] Hi team, please reinstall OS on VPS55.
Krydos replied to pepino's topic in Escalated Requests
Sounds good. Let us know if you need help with anything else. Marking this request as solved. -
[Solved] Request to Install Plesk Panel on my VPS
Krydos replied to spencerapps's topic in Escalated Requests
Yes, it's only $1 per rebuild. This fee is just there because one person abused our unlimited free rebuild policy. Plesk is $13.50 per month in addition to what you're already paying for the VPS. You can see their pricing at https://www.plesk.com/pricing/ If you want to try Plesk out for free on your VPS you can use it for 14 days as a trial before you have to pay. We can of course install the control panel for you for free. Wolstech is correct about control panels needing a fresh OS to install. Plesk is no different, and if you try to install it on a server that has already had a control panel installed, even if you try to remove the previous control panel as best as you can, you will undoubtedly run into issues. If you're interested in going forward with the rebuild you can use this link to pay https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=FTKFZ6KXS9DR2 Once the payment has been made reply to this thread and let us know the transaction ID. -
The rebuild has been started an you will get an email in a bit when it is done. Please be aware that we only offer 1 free rebuild per month. Previously we allowed people to have as many free rebuilds as they wanted, but one user ruined it for everyone by requesting about 50 rebuilds in less than a month so we had to make a limit.
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Does your extra SFTP account work now?
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Yeah, it looks like your additional SFTP account got messed up. Please go to https://heliohost.org/password/ and submit the password again. Reply to this thread once the password is submitted and I can fix your SFTP account. Sorry for the inconvenience.
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Since this action will permanently destroy data with no chance of recovery we'll need to verify your email address prior to performing the requested rebuild. This is to prevent someone from pretending to be you to delete your data. The email address that you sent this from does not match the PayPal email address that created this VPS. If you'd also like to have this email address added to your VPS account so you can request support from either email please mention that in your support request as well.
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If you donate crypto we need 3 pieces of information: The currency used. The amount donated in equivalent USD, or the exact amount of the currency donated. The time donated. Wolstech only listed 2 of the 3, so I wanted to emphasize that knowing the currency used makes it a lot easier to track it down. Also if there is a cryptocurrency that we don't have listed already it might be possible to add a new wallet. Since we're located in the US federal regulations makes it fairly difficult for us to convert privacy coins to USD though so we prefer not to use those.
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Your VPS has been deleted. Thanks for using our VPS service.
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[Solved] I Would Like to Ask Help for Add On Domain
Krydos replied to miqbala's topic in Escalated Requests
The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009 -
Yep. Just signup again like normal using the same PayPal account. Each VPS has to have a unique username so you can login to the dashboard with rayd (Tommy), rayzou (VPS69), raywhatever (VPSXX), but if you try to login to the dashboard with the email address, since it's the same for all accounts, it will login to Tommy. Let us know if you have any other questions.
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[Solved] ENABLING REMOTE ACCESS TO POSTGRES DB
Krydos replied to satoi's topic in Escalated Requests
Remote access enabled. -
The rebuild has been started, and you should receive an email in a bit when it is done.
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[Solved] Cannot connect to a PostgreSQL database
Krydos replied to arturocepeda's topic in Escalated Requests
Remote access enabled. -
See https://helionet.org/index/topic/56720-hh504359-request-to-wipe-and-swap-the-os/?do=findComment&comment=250542
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Your VPS71 has been wiped and Debian 12 has been installed instead. Let us know if you need help with anything else.
